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Related papers: ESC-Eval: Evaluating Emotion Support Conversations…

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Speech emotions play a crucial role in human-computer interaction, shaping engagement and context-aware communication. Despite recent advances in spoken dialogue systems, a holistic system for evaluating emotional reasoning is still…

The use of large language models (LLMs) for Mental Health Question Answering (MHQA) offers a promising way to alleviate shortages in mental health resources. However, prior work has mainly relied on Cognitive Behavioral Therapy (CBT) and…

Computation and Language · Computer Science 2026-03-10 Lanqing Du , Yunong Li , YuJie Long , Shihong Chen

Research on large language models (LLMs) has shown remarkable performance in domains such as mathematics, programming, and literary creation. However, most studies have focused on semantic memory-based question answering, neglecting LLMs'…

Computation and Language · Computer Science 2025-02-25 WenTao Liu , Ruohua Zhang , Aimin Zhou , Feng Gao , JiaLi Liu

The deployment of large language models (LLMs) in automated negotiation has set a high performance benchmark, but their computational cost and data privacy requirements render them unsuitable for many privacy-sensitive, on-device…

Computation and Language · Computer Science 2026-03-27 Yunbo Long , Yuhan Liu , Alexandra Brintrup

Despite the utility of Large Language Models (LLMs) across a wide range of tasks and scenarios, developing a method for reliably evaluating LLMs across varied contexts continues to be challenging. Modern evaluation approaches often use LLMs…

Computation and Language · Computer Science 2024-01-31 Steffi Chern , Ethan Chern , Graham Neubig , Pengfei Liu

This study focuses on emotion-sensitive spoken dialogue in human-machine speech interaction. With the advancement of Large Language Models (LLMs), dialogue systems can handle multimodal data, including audio. Recent models have enhanced the…

Sound · Computer Science 2024-07-30 Hongfei Xue , Yuhao Liang , Bingshen Mu , Shiliang Zhang , Mengzhe Chen , Qian Chen , Lei Xie

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

Human-Computer Interaction · Computer Science 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse

Text evaluation has historically posed significant challenges, often demanding substantial labor and time cost. With the emergence of large language models (LLMs), researchers have explored LLMs' potential as alternatives for human…

Computation and Language · Computer Science 2023-08-15 Chi-Min Chan , Weize Chen , Yusheng Su , Jianxuan Yu , Wei Xue , Shanghang Zhang , Jie Fu , Zhiyuan Liu

Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the…

Computation and Language · Computer Science 2023-05-18 Yang Deng , Wenxuan Zhang , Yifei Yuan , Wai Lam

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

Computation and Language · Computer Science 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

Emotions exert an immense influence over human behavior and cognition in both commonplace and high-stress tasks. Discussions of whether or how to integrate large language models (LLMs) into everyday life (e.g., acting as proxies for, or…

Artificial Intelligence · Computer Science 2025-08-21 Mattson Ogg , Chace Ashcraft , Ritwik Bose , Raphael Norman-Tenazas , Michael Wolmetz

Emotional Support Dialogue Systems (ESDSes) are increasingly evaluated and trained with LLM-simulated seekers. However, such simulated seekers often behave as cooperative, average-case users who disclose clearly, respond constructively, and…

Computation and Language · Computer Science 2026-05-28 Jiajie Yang , Yangchun Li , Guanyi Chen , Rui Fan , Xin Bai , Tingting He

Large language models (LLMs) have been widely applied to emotional support conversation (ESC). However, complex multi-turn support remains challenging.This is because existing alignment schemes rely on sparse outcome-level signals, thus…

Computation and Language · Computer Science 2026-04-30 Chenghui Zou , Ning Wang , Tiesunlong Shen , Luwei Xiao , Chuan Ma , Xiangpeng Li , Rui Mao , Erik Cambria

Recent work has proposed a methodology for the systematic evaluation of "Situated Language Understanding Agents"-agents that operate in rich linguistic and non-linguistic contexts-through testing them in carefully constructed interactive…

Computation and Language · Computer Science 2023-11-27 Kranti Chalamalasetti , Jana Götze , Sherzod Hakimov , Brielen Madureira , Philipp Sadler , David Schlangen

Large Language Models (LLMs) demonstrate a notable capacity for adopting personas and engaging in role-playing. However, evaluating this ability presents significant challenges, as human assessments are resource-intensive and automated…

Computation and Language · Computer Science 2025-05-20 Yassine El Boudouri , Walter Nuninger , Julian Alvarez , Yvan Peter

Advancements in spoken language processing have driven the development of spoken language models (SLMs), designed to achieve universal audio understanding by jointly learning text and audio representations for a wide range of tasks.…

Computation and Language · Computer Science 2025-10-31 Pedro Corrêa , João Lima , Victor Moreno , Lucas Ueda , Paula Dornhofer Paro Costa

Emotion recognition in conversations (ERC) focuses on identifying emotion shifts within interactions, representing a significant step toward advancing machine intelligence. However, ERC data remains scarce, and existing datasets face…

Artificial Intelligence · Computer Science 2025-08-08 Burak Can Kaplan , Hugo Cesar De Castro Carneiro , Stefan Wermter

Due to privacy concerns, open dialogue datasets for mental health are primarily generated through human or AI synthesis methods. However, the inherent implicit nature of psychological processes, particularly those of clients, poses…

Human-Computer Interaction · Computer Science 2025-11-18 Lixiu Wu , Yuanrong Tang , Qisen Pan , Xianyang Zhan , Yucheng Han , Lanxi Xiao , Tianhong Wang , Chen Zhong , Jiangtao Gong

In the Emotion Recognition in Conversation task, recent investigations have utilized attention mechanisms exploring relationships among utterances from intra- and inter-speakers for modeling emotional interaction between them. However,…

Computation and Language · Computer Science 2024-09-24 Jieying Xue , Minh Phuong Nguyen , Blake Matheny , Le Minh Nguyen

With the integration of multimodal large language models (MLLMs) into robotic systems and AI applications, embedding emotional intelligence (EI) capabilities is essential for enabling these models to perceive, interpret, and respond to…

Computation and Language · Computer Science 2026-04-28 He Hu , Lianzhong You , Hongbo Xu , Qianning Wang , Fei Richard Yu , Fei Ma , Zebang Cheng , Zheng Lian , Yucheng Zhou , Laizhong Cui