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In order for AI systems to communicate effectively with people, they must understand how we make decisions. However, people's decisions are not always rational, so the implicit internal models of human decision-making in Large Language…
ChatGPT, as a recently launched large language model (LLM), has shown superior performance in various natural language processing (NLP) tasks. However, two major limitations hinder its potential applications: (1) the inflexibility of…
Large language models (LLMs) provide a new way to build chatbots by accepting natural language prompts. Yet, it is unclear how to design prompts to power chatbots to carry on naturalistic conversations while pursuing a given goal, such as…
Chatbots can be a good way to interact with IoT devices, and other information systems: they can provide information with a convenient interface for casual or frequent interaction. Sometimes there can be good reasons to have more than one…
Large Language Models (LLMs) are a transformational technology, fundamentally changing how people obtain information and interact with the world. As people become increasingly reliant on them for an enormous variety of tasks, a body of…
Customer service chatbots are increasingly expected to serve not merely as reactive support tools for users, but as strategic interfaces for harvesting high-value information and business intelligence. In response, we make three main…
Predicting human decision-making under risk and uncertainty is a long-standing challenge in cognitive science, economics, and AI. While prior research has focused on numerically described lotteries, real-world decisions often rely on…
Standardized surveys scale efficiently but sacrifice depth, while conversational interviews improve response quality at the cost of scalability and consistency. This study bridges the gap between these methods by introducing a framework for…
The profound impact of food on health necessitates advanced nutrition-oriented food recommendation services. Conventional methods often lack the crucial elements of personalization, explainability, and interactivity. While Large Language…
Large Language Model (LLM) chatbots like ChatGPT have emerged as cognitive scaffolding for autistic users, yet the tension between their utility and risk remains under-articulated. Through an inductive thematic analysis of 3,984 social…
In this paper, we describe Chat-Bot-Kit, a web-based tool for text-based chats that we designed for research purposes in computer-mediated communication (CMC). Chat-Bot-Kit enables to carry out language studies on text-based real-time chats…
The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…
LLMs such as ChatGPT have been widely adopted by students in higher education as tools for learning programming and related concepts. However, it remains unclear how effective students are and what strategies students use while learning…
The launch of ChatGPT in November 2022 marked the beginning of a new era in AI, the availability of generative AI tools for everyone to use. ChatGPT and other similar chatbots boast a wide range of capabilities from answering student…
Large Language Models (LLMs) excel at producing broadly relevant text, but this generality becomes a limitation when user-specific preferences are required, such as recommending restaurants or planning travel. In these scenarios, users…
How can we enable users to heavily specify criteria for database queries in a user-friendly way? This paper describes a general framework of a conversational bot that extracts meaningful information from user's sentences, that asks…
Conversational search interfaces, like ChatGPT, offer an interactive, personalized, and engaging user experience compared to traditional search. On the downside, they are prone to cause overtrust issues where users rely on their responses…
The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…
Advancements in artificial intelligence (AI), speech recognition systems (ASR), and machine learning have enabled the development of intelligent computer programs called chatbots. Many chatbots have been proposed to provide different…
Large Language Models (LLMs) such as ChatGPT can infer personal attributes from seemingly innocuous text, raising privacy risks beyond memorized data leakage. While prior work has demonstrated these risks, little is known about how users…