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As Large Language Models (LLMs) are increasingly deployed in customer-facing applications, a critical yet underexplored question is how users communicate differently with LLM chatbots compared to human agent. In this study, we present…

Computation and Language · Computer Science 2025-10-06 Fulei Zhang , Zhou Yu

What enables large language models (LLMs) to effectively model user preferences in sequential recommendation? Our investigation reveals that existing preference-alignment approaches largely rely on binary pairwise comparisons, overlooking…

Information Retrieval · Computer Science 2026-04-20 Zhongyu Ouyang , Qianlong Wen , Chunhui Zhang , Yanfang Ye , Soroush Vosoughi

Cognitive biases often shape human decisions. While large language models (LLMs) have been shown to reproduce well-known biases, a more critical question is whether LLMs can predict biases at the individual level and emulate the dynamics of…

Artificial Intelligence · Computer Science 2026-02-27 Stephen Pilli , Vivek Nallur

To explore a more scalable path for adding multimodal capabilities to existing LLMs, this paper addresses a fundamental question: Can a unimodal LLM, relying solely on text, reason about its own informational needs and provide effective…

Computation and Language · Computer Science 2026-01-13 Sazia Tabasum Mim , Jack Morris , Manish Dhakal , Yanming Xiu , Maria Gorlatova , Yi Ding

Aligning large language models (LLM) with human preference plays a key role in building modern generative models and can be achieved by reinforcement learning from human feedback (RLHF). Despite their superior performance, current RLHF…

Machine Learning · Computer Science 2025-02-12 Kaixuan Ji , Jiafan He , Quanquan Gu

Aligning large language models (LLMs) with human preferences is essential for safe and useful LLMs. Previous works mainly adopt reinforcement learning (RLHF) and direct preference optimization (DPO) with human feedback for alignment.…

Computation and Language · Computer Science 2023-10-03 Tianci Xue , Ziqi Wang , Heng Ji

Enhancing user engagement through interactions plays an essential role in socially-driven dialogues. While prior works have optimized models to reason over relevant knowledge or plan a dialogue act flow, the relationship between user…

Computation and Language · Computer Science 2025-06-27 Jiashuo Wang , Kaitao Song , Chunpu Xu , Changhe Song , Yang Xiao , Dongsheng Li , Lili Qiu , Wenjie Li

The capabilities of Large Language Models (LLMs) are routinely evaluated by other LLMs trained to predict human preferences. This framework--known as LLM-as-a-judge--is highly scalable and relatively low cost. However, it is also vulnerable…

Computation and Language · Computer Science 2026-02-03 Lisa Alazraki , Tan Yi-Chern , Jon Ander Campos , Maximilian Mozes , Marek Rei , Max Bartolo

Aligning Large Language Models (LLMs) with general human preferences has been proved crucial in improving the interaction quality between LLMs and human. However, human values are inherently diverse among different individuals, making it…

Computation and Language · Computer Science 2024-12-31 Jianfei Zhang , Jun Bai , Bei Li , Yanmeng Wang , Rumei Li , Chenghua Lin , Wenge Rong

Personalized generation with frozen large language models requires a conditioning signal that is both compact and current. Existing personalization methods typically retrieve or summarize user histories in text, or compress them into static…

Computation and Language · Computer Science 2026-05-27 Jinze Li , Xiaoyan Yang , Shuo Yang , Jinfeng Xu , Yue Shen , Jian Wang , Jinjie Gu , Edith Cheuk-Han Ngai

While search is the predominant method of accessing information, formulating effective queries remains a challenging task, especially for situations where the users are not familiar with a domain, or searching for documents in other…

Artificial Intelligence · Computer Science 2023-11-21 Kaustubh D. Dhole , Ramraj Chandradevan , Eugene Agichtein

Large Language Models (LLMs) are integral to applications such as conversational agents and content creation, where precise control over a model's personality is essential for maintaining tone, consistency, and user engagement. However,…

Computation and Language · Computer Science 2026-01-22 Seojin Hwang , Yumin Kim , Byeongjeong Kim , Donghoon Shin , Hwanhee Lee

User simulators can rapidly generate a large volume of timely user behavior data, providing a testing platform for reinforcement learning-based recommender systems, thus accelerating their iteration and optimization. However, prevalent user…

Information Retrieval · Computer Science 2024-12-24 Zijian Zhang , Shuchang Liu , Ziru Liu , Rui Zhong , Qingpeng Cai , Xiangyu Zhao , Chunxu Zhang , Qidong Liu , Peng Jiang

We present ALT (ALignment with Textual feedback), an approach that aligns language models with user preferences expressed in text. We argue that text offers greater expressiveness, enabling users to provide richer feedback than simple…

Computation and Language · Computer Science 2025-03-19 Saüc Abadal Lloret , Shehzaad Dhuliawala , Keerthiram Murugesan , Mrinmaya Sachan

Nowadays, Large Language Models (LLMs) have shown exceptional performance in sequential recommendations, and the adoption of LLM-based recommender systems (LLMRec) is becoming increasingly widespread in existing e-commerce platforms.…

Information Retrieval · Computer Science 2025-11-21 Hao Liu , Le Wu , Min Hou , Han Wu , Kun Zhang , Xin Li , Si Wei

Effective recommender systems demand dynamic user understanding, especially in complex, evolving environments. Traditional user profiling often fails to capture the nuanced, temporal contextual factors of user preferences, such as transient…

Information Retrieval · Computer Science 2025-08-13 Milad Sabouri , Masoud Mansoury , Kun Lin , Bamshad Mobasher

We introduce a new benchmark, LLF-Bench (Learning from Language Feedback Benchmark; pronounced as "elf-bench"), to evaluate the ability of AI agents to interactively learn from natural language feedback and instructions. Learning from…

Artificial Intelligence · Computer Science 2023-12-14 Ching-An Cheng , Andrey Kolobov , Dipendra Misra , Allen Nie , Adith Swaminathan

Large Language Models (LLMs) have made it possible for recommendation systems to interact with users in open-ended conversational interfaces. In order to personalize LLM responses, it is crucial to elicit user preferences, especially when…

Artificial Intelligence · Computer Science 2025-10-15 Ali Montazeralghaem , Guy Tennenholtz , Craig Boutilier , Ofer Meshi

Modeling long histories plays a pivotal role in enhancing recommendation systems, allowing to capture user's evolving preferences, resulting in more precise and personalized recommendations. In this study we tackle the challenges of…

Computation and Language · Computer Science 2024-01-11 Sumanth Doddapaneni , Krishna Sayana , Ambarish Jash , Sukhdeep Sodhi , Dima Kuzmin

An important application of interactive machine learning is extending or amplifying the cognitive and physical capabilities of a human. To accomplish this, machines need to learn about their human users' intentions and adapt to their…

Human-Computer Interaction · Computer Science 2016-06-10 Vivek Veeriah , Patrick M. Pilarski , Richard S. Sutton
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