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This study critically examines the commonly held assumption that explicability in artificial intelligence (AI) systems inherently boosts user trust. Utilizing a meta-analytical approach, we conducted a comprehensive examination of the…
Explainable Artificial Intelligence (XAI) is critical for ensuring trust and accountability, yet its development remains predominantly visual. For blind and low-vision (BLV) users, the lack of accessible explanations creates a fundamental…
The past decade has seen significant progress in artificial intelligence (AI), which has resulted in algorithms being adopted for resolving a variety of problems. However, this success has been met by increasing model complexity and…
AI-driven recommender systems are often perceived as personalization black boxes, limiting users' ability to understand how their data shapes content (information asymmetry) or to influence system behavior meaningfully (power asymmetry).…
Artificial Intelligence (AI) is rapidly integrating into various aspects of our daily lives, influencing decision-making processes in areas such as targeted advertising and matchmaking algorithms. As AI systems become increasingly…
The visual analytics community has proposed several user modeling algorithms to capture and analyze users' interaction behavior in order to assist users in data exploration and insight generation. For example, some can detect exploration…
The desirable properties of explanations in information systems have fueled the demands for transparency in artificial intelligence (AI) outputs. To address these demands, the field of explainable AI (XAI) has put forth methods that can…
As artificial intelligence (AI) becomes integral to economy and society, communication gaps between developers, users, and stakeholders hinder trust and informed decision-making. High-level AI labels, inspired by frameworks like EU energy…
Behavioral scientists have classically documented aversion to algorithmic decision aids, from simple linear models to AI. Sentiment, however, is changing and possibly accelerating AI helper usage. AI assistance is, arguably, most valuable…
In this paper, we argue for a paradigm shift from the current model of explainable artificial intelligence (XAI), which may be counter-productive to better human decision making. In early decision support systems, we assumed that we could…
The integration of artificial intelligence into business processes has significantly enhanced decision-making capabilities across various industries such as finance, healthcare, and retail. However, explaining the decisions made by these AI…
We present experiences and lessons learned from increasing data readiness of heterogeneous data for artificial intelligence projects using visual analysis methods. Increasing the data readiness level involves understanding both the data as…
Artificial intelligence (AI) is becoming increasingly more popular and can be found in workplaces and homes around the world. The decisions made by such "black box" systems are often opaque; that is, so complex as to be functionally…
AI is becoming increasingly common across different domains. However, as sophisticated AI-based systems are often black-boxed, rendering the decision-making logic opaque, users find it challenging to comply with their recommendations.…
As AI writing support becomes ubiquitous, how disclosing its use affects reader perception remains a critical, underexplored question. We conducted a study with 261 participants to examine how revealing varying levels of AI involvement…
We are witnessing the emergence of an AI economy and society where AI technologies are increasingly impacting health care, business, transportation and many aspects of everyday life. Many successes have been reported where AI systems even…
Motivations: Recent research has emerged on generally how to improve AI product user experiences, but relatively little is known about an AI product's inclusivity. For example, what kinds of users does it support well, and who does it leave…
Providing effective guidance for users has long been an important and challenging task for efficient exploratory visual analytics, especially when selecting variables for visualization in high-dimensional datasets. Correlation is the most…
In today's society, where Artificial Intelligence (AI) has gained a vital role, concerns regarding user's trust have garnered significant attention. The use of AI systems in high-risk domains have often led users to either under-trust it,…
Augmented analytics has transformed how business intelligence (BI) systems support managerial decision-making. This is especially true for users without technical backgrounds, who increasingly rely on automated insights rather than manual…