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We have developed a conversational recommendation system designed to help users navigate through a set of limited options to find the best choice. Unlike many internet scale systems that use a singular set of search terms and return a…

Computation and Language · Computer Science 2021-04-15 Victor S. Bursztyn , Jennifer Healey , Eunyee Koh , Nedim Lipka , Larry Birnbaum

The language generation and reasoning capabilities of large language models (LLMs) have enabled conversational systems with impressive performance in a variety of tasks, from code generation, to composing essays, to passing STEM and legal…

Artificial Intelligence · Computer Science 2025-02-28 Konstantina Christakopoulou , Iris Qu , John Canny , Andrew Goodridge , Cj Adams , Minmin Chen , Maja Matarić

Chatbots are more and more prevalent in commercial and science contexts. They help customers complain about a product or service or support them to find the best travel deals. Other bots provide mental health support or help book medical…

Computation and Language · Computer Science 2022-06-23 Doris Dippold

Image search is an essential and user-friendly method to explore vast galleries of digital images. However, existing image search methods heavily rely on proximity measurements like tag matching or image similarity, requiring precise user…

Information Retrieval · Computer Science 2023-12-06 Yilin Ye , Qian Zhu , Shishi Xiao , Kang Zhang , Wei Zeng

With humans interacting with AI-based systems at an increasing rate, it is necessary to ensure the artificial systems are acting in a manner which reflects understanding of the human. In the case of humans and artificial AI agents operating…

Human-Computer Interaction · Computer Science 2023-02-03 Andrew Fuchs , Andrea Passarella , Marco Conti

Recently, large language models have facilitated the emergence of highly intelligent conversational AI capable of engaging in human-like dialogues. However, a notable distinction lies in the fact that these AI models predominantly generate…

Human-Computer Interaction · Computer Science 2025-10-13 Jijie Zhou , Yuhan Hu

Task oriented Dialogue Systems generally employ intent detection systems in order to map user queries to a set of pre-defined intents. However, user queries appearing in natural language can be easily ambiguous and hence such a direct…

Artificial Intelligence · Computer Science 2024-12-09 Kaustubh D. Dhole

Understanding user intent is essential for effective planning in conversational assistants, particularly those powered by large language models (LLMs) coordinating multiple agents. However, real-world dialogues are often ambiguous,…

Computation and Language · Computer Science 2026-01-27 Kushan Mitra , Dan Zhang , Hannah Kim , Estevam Hruschka

Writing persuasive arguments is a challenging task for both humans and machines. It entails incorporating high-level beliefs from various perspectives on the topic, along with deliberate reasoning and planning to construct a coherent…

Computation and Language · Computer Science 2025-01-06 Zhe Hu , Hou Pong Chan , Jing Li , Yu Yin

Many businesses and consumers are extending the capabilities of voice-based services such as Amazon Alexa, Google Home, Microsoft Cortana, and Apple Siri to create custom voice experiences (also known as skills). As the number of these…

Computation and Language · Computer Science 2019-11-18 Maryam Fazel-Zarandi , Sampat Biswas , Ryan Summers , Ahmed Elmalt , Andy McCraw , Michael McPhilips , John Peach

Open-domain dialog involves generating search queries that help obtain relevant knowledge for holding informative conversations. However, it can be challenging to determine what information to retrieve when the user is passive and does not…

Computation and Language · Computer Science 2023-10-24 Revanth Gangi Reddy , Hao Bai , Wentao Yao , Sharath Chandra Etagi Suresh , Heng Ji , ChengXiang Zhai

We describe a class of tasks called decision-oriented dialogues, in which AI assistants such as large language models (LMs) must collaborate with one or more humans via natural language to help them make complex decisions. We formalize…

Computation and Language · Computer Science 2024-05-07 Jessy Lin , Nicholas Tomlin , Jacob Andreas , Jason Eisner

Conversational retrieval refers to an information retrieval system that operates in an iterative and interactive manner, requiring the retrieval of various external resources, such as persona, knowledge, and even response, to effectively…

Computation and Language · Computer Science 2024-02-29 Hongru Wang , Boyang Xue , Baohang Zhou , Rui Wang , Fei Mi , Weichao Wang , Yasheng Wang , Kam-Fai Wong

As users advance in their search within a system, different queries are conducted and various results are examined by them. These objects form an implicit individual library representing the acquired knowledge. In our research we aim to…

Information Retrieval · Computer Science 2013-11-05 Wilko van Hoek

Amid the rapid rise of agentic dialogue models, realistic user-simulator studies are essential for tuning effective conversation strategies. This work investigates a sales-oriented agent that adapts its dialogue based on user profiles…

Computation and Language · Computer Science 2025-12-08 Wen-Yu Chang , Tzu-Hung Huang , Chih-Ho Chen , Yun-Nung Chen

Search and recommendation are the two most common approaches used by people to obtain information. They share the same goal -- satisfying the user's information need at the right time. There are already a lot of Internet platforms and Apps…

Information Retrieval · Computer Science 2021-10-01 Jing Yao , Zhicheng Dou , Ruobing Xie , Yanxiong Lu , Zhiping Wang , Ji-Rong Wen

Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as…

Information Retrieval · Computer Science 2011-07-04 M. H. Goker , P. Langley , C. A. Thompson

A target-guided proactive dialogue system aims to steer conversations proactively toward pre-defined targets, such as designated keywords or specific topics. During guided conversations, dynamically modeling conversational scenarios and…

Computation and Language · Computer Science 2026-05-13 Maodong Li , Yancui Li , Fang Kong

We present a set of capabilities allowing an agent planning with moral and social norms represented in temporal logic to respond to queries about its norms and behaviors in natural language, and for the human user to add and remove norms…

Computation and Language · Computer Science 2019-11-04 Daniel Kasenberg , Antonio Roque , Ravenna Thielstrom , Matthias Scheutz

This article presents the Cogni-CISMeF project, which aims at improving medical information search in the CISMeF system (Catalog and Index of French-language health resources) by including a conversational agent to interact with the user in…

Information Retrieval · Computer Science 2014-02-12 Nathalie Chaignaud , Valérie Delavigne , Maryvonne Holzem , Jean-Philippe Kotowicz , Alain Loisel