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Large language models (LLMs) have advanced conversational AI assistants. However, systematically evaluating how well these assistants apply personalization--adapting to individual user preferences while completing tasks--remains…

Computation and Language · Computer Science 2025-06-12 Zheng Zhao , Clara Vania , Subhradeep Kayal , Naila Khan , Shay B. Cohen , Emine Yilmaz

AI is promising in assisting UX evaluators with analyzing usability tests, but its judgments are typically presented as non-interactive visualizations. Evaluators may have questions about test recordings, but have no way of asking them.…

Human-Computer Interaction · Computer Science 2023-03-08 Emily Kuang , Ehsan Jahangirzadeh Soure , Mingming Fan , Jian Zhao , Kristen Shinohara

Augmented Reality (AR) offers powerful visualization capabilities for industrial robot training, yet current interfaces remain predominantly static, failing to account for learners' diverse cognitive profiles. In this paper, we present an…

Robotics · Computer Science 2026-03-16 Nicolas Leins , Jana Gonnermann-Müller , Malte Teichmann , Sebastian Pokutta

At the heart of medicine lies the physician-patient dialogue, where skillful history-taking paves the way for accurate diagnosis, effective management, and enduring trust. Artificial Intelligence (AI) systems capable of diagnostic dialogue…

To evaluate Large Language Models (LLMs) for question answering (QA), traditional methods typically focus on assessing single-turn responses to given questions. However, this approach doesn't capture the dynamic nature of human-AI…

Computation and Language · Computer Science 2024-11-19 Ruosen Li , Ruochen Li , Barry Wang , Xinya Du

In the contemporary landscape of technological advancements, the automation of manual processes is crucial, compelling the demand for huge datasets to effectively train and test machines. This research paper is dedicated to the exploration…

Software Engineering · Computer Science 2024-04-17 S Deepika Sri , Mohammed Aadil S , Sanjjushri Varshini R , Raja CSP Raman , Gopinath Rajagopal , S Taranath Chan

Automated approaches to answer patient-posed health questions are rising, but selecting among systems requires reliable evaluation. The current gold standard for evaluating the free-text artificial intelligence (AI) responses--human expert…

Artificial Intelligence · Computer Science 2026-05-11 Sarvesh Soni , Dina Demner-Fushman

Current medical AI systems often fail to replicate real-world clinical reasoning, as they are predominantly trained and evaluated on static text and question-answer tasks. These tuning methods and benchmarks overlook critical aspects like…

Computation and Language · Computer Science 2026-02-24 Zijie Liu , Xinyu Zhao , Jie Peng , Zhuangdi Zhu , Qingyu Chen , Kaidi Xu , Xia Hu , Tianlong Chen

As AI systems continue to evolve, their rigorous evaluation becomes crucial for their development and deployment. Researchers have constructed various large-scale benchmarks to determine their capabilities, typically against a gold-standard…

Computation and Language · Computer Science 2025-05-09 Yan Zhuang , Qi Liu , Zachary A. Pardos , Patrick C. Kyllonen , Jiyun Zu , Zhenya Huang , Shijin Wang , Enhong Chen

As AI chatbots become ubiquitous, voice interaction presents a compelling way to enable rapid, high-bandwidth communication for both semantic and social signals. This has driven research into Large Audio Models (LAMs) to power voice-native…

Computation and Language · Computer Science 2025-02-25 Minzhi Li , William Barr Held , Michael J Ryan , Kunat Pipatanakul , Potsawee Manakul , Hao Zhu , Diyi Yang

While intelligent virtual assistants like Siri, Alexa, and Google Assistant have become ubiquitous in modern life, they still face limitations in their ability to follow multi-step instructions and accomplish complex goals articulated in…

Machine Learning · Computer Science 2023-12-13 Yanchu Guan , Dong Wang , Zhixuan Chu , Shiyu Wang , Feiyue Ni , Ruihua Song , Longfei Li , Jinjie Gu , Chenyi Zhuang

Open Domain dialog system evaluation is one of the most important challenges in dialog research. Existing automatic evaluation metrics, such as BLEU are mostly reference-based. They calculate the difference between the generated response…

Computation and Language · Computer Science 2020-09-23 Weixin Liang , James Zou , Zhou Yu

Agentic AI assistants that autonomously perform multi-step tasks raise open questions for user experience: how should such systems communicate progress and reasoning during extended operations, especially in attention-critical contexts such…

Human-Computer Interaction · Computer Science 2026-03-04 Johannes Kirmayr , Raphael Wennmacher , Khanh Huynh , Lukas Stappen , Elisabeth André , Florian Alt

Open-domain dialogue systems have started to engage in continuous conversations with humans. Those dialogue systems are required to be adjusted to the human interlocutor and evaluated in terms of their perspective. However, it is…

Computation and Language · Computer Science 2024-01-05 Yuma Tsuta , Naoki Yoshinaga , Shoetsu Sato , Masashi Toyoda

Automatic evaluation metrics are a crucial component of dialog systems research. Standard language evaluation metrics are known to be ineffective for evaluating dialog. As such, recent research has proposed a number of novel,…

Computation and Language · Computer Science 2021-07-09 Yi-Ting Yeh , Maxine Eskenazi , Shikib Mehri

Evaluation of large language model (LLM) outputs requires users to make critical judgments about the best outputs across various configurations. This process is costly and takes time given the large amounts of data. LLMs are increasingly…

Automated UI evaluation can be beneficial for the design process; for example, to compare different UI designs, or conduct automated heuristic evaluation. LLM-based UI evaluation, in particular, holds the promise of generalizability to a…

Human-Computer Interaction · Computer Science 2024-08-15 Peitong Duan , Chin-yi Chen , Gang Li , Bjoern Hartmann , Yang Li

As conversational models become increasingly available to the general public, users are engaging with this technology in social interactions. Such unprecedented interaction experiences may pose considerable social and psychological risks to…

Computation and Language · Computer Science 2023-08-28 Ekaterina Svikhnushina , Pearl Pu

Collecting human judgements is currently the most reliable evaluation method for natural language generation systems. Automatic metrics have reported flaws when applied to measure quality aspects of generated text and have been shown to…

Computation and Language · Computer Science 2022-04-29 Thórhildur Thorleiksdóttir , Cedric Renggli , Nora Hollenstein , Ce Zhang

Interactions with virtual assistants typically start with a predefined trigger phrase followed by the user command. To make interactions with the assistant more intuitive, we explore whether it is feasible to drop the requirement that users…

Computation and Language · Computer Science 2024-03-27 Dominik Wagner , Alexander Churchill , Siddharth Sigtia , Panayiotis Georgiou , Matt Mirsamadi , Aarshee Mishra , Erik Marchi