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A key challenge in transportation planning is that the collective preferences of heterogeneous travelers often diverge from the policies produced by model-driven decision tools. This misalignment frequently results in implementation delays…

How can large language models (LLMs) serve users with varying preferences that may conflict across cultural, political, or other dimensions? To advance this challenge, this paper establishes four key results. First, we demonstrate, through…

There is much excitement about the opportunity to harness the power of large language models (LLMs) when building problem-solving assistants. However, the standard methodology of evaluating LLMs relies on static pairs of inputs and outputs,…

Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or…

Large Language Models have found application in various mundane and repetitive tasks including Human Resource (HR) support. We worked with the domain experts of SAP SE to develop an HR support chatbot as an efficient and effective tool for…

Evaluating the quality of retrieval-augmented generation (RAG) and document reranking systems remains challenging due to the lack of scalable, user-centric, and multi-perspective evaluation tools. We introduce RankArena, a unified platform…

Large Language Models (LLMs) excel in handling general knowledge tasks, yet they struggle with user-specific personalization, such as understanding individual emotions, writing styles, and preferences. Personalized Large Language Models…

Despite the utility of Large Language Models (LLMs) across a wide range of tasks and scenarios, developing a method for reliably evaluating LLMs across varied contexts continues to be challenging. Modern evaluation approaches often use LLMs…

Evaluation of large language model (LLM) outputs requires users to make critical judgments about the best outputs across various configurations. This process is costly and takes time given the large amounts of data. LLMs are increasingly…

Automated sentiment analysis using Large Language Model (LLM)-based models like ChatGPT, Gemini or LLaMA2 is becoming widespread, both in academic research and in industrial applications. However, assessment and validation of their…

While there is an increased discourse on large language models (LLMs) like ChatGPT and DeepSeek, there is no comprehensive understanding of how users of online platforms, like Reddit, perceive these models. This is an important omission…

Large language models (LLMs) have achieved remarkable breakthroughs in new dialogue capabilities by leveraging instruction tuning, which refreshes human impressions of dialogue systems. The long-standing goal of dialogue systems is to be…

Generative large language models (LLMs) have become central to everyday life, producing human-like text across diverse domains. A growing body of research investigates whether these models also exhibit personality- and demographic-like…

The recent popularity of large language models (LLMs) has brought a significant impact to boundless fields, particularly through their open-ended ecosystem such as the APIs, open-sourced models, and plugins. However, with their widespread…

The widespread integration of Large Language Models (LLMs) across various sectors has highlighted the need for empirical research to understand their biases, thought patterns, and societal implications to ensure ethical and effective use.…

Large language models (LLMs) increasingly serve as interactive social agents, yet their ability to maintain coherent and authentic persona-level role-playing remains limited, particularly in realistic social scenarios. Existing research…

A Large Language Model (LLM) is an artificial intelligence system that has been trained on vast amounts of natural language data, enabling it to generate human-like responses to written or spoken language input. GPT-3.5 is an example of an…

Large language model (LLM) applications, such as ChatGPT, are a powerful tool for online information-seeking (IS) and problem-solving tasks. However, users still face challenges initializing and refining prompts, and their cognitive…

With the advancement of large language models (LLMs), the focus in Conversational AI has shifted from merely generating coherent and relevant responses to tackling more complex challenges, such as personalizing dialogue systems. In an…

Artificial intelligence (AI), particularly in the form of large language models (LLMs) or chatbots, has become increasingly integrated into our daily lives. In the past five years, several LLMs have been introduced, including ChatGPT by…