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This action research study focuses on the integration of "AI assistants" in two Agile software development meetings: the Daily Scrum and a feature refinement, a planning meeting that is part of an in-house Scaled Agile framework. We discuss…
Creative tasks such as ideation or question proposal are powerful applications of crowdsourcing, yet the quantity of workers available for addressing practical problems is often insufficient. To enable scalable crowdsourcing thus requires…
Analyzing usability test videos is arduous. Although recent research showed the promise of AI in assisting with such tasks, it remains largely unknown how AI should be designed to facilitate effective collaboration between user experience…
The growing use of artificial intelligence (AI) in education, professional work, and everyday problem-solving has raised important questions about its effect on human reasoning. While AI can improve efficiency, save time, and support…
Human collaborators can effectively communicate with their partners to finish a common task by inferring each other's mental states (e.g., goals, beliefs, and desires). Such mind-aware communication minimizes the discrepancy among…
Information workers' productivity is significantly influenced by their cognitive states and physiological responses. AI assistants such as ChatGPT, Copilot, and others have become integral components of knowledge-intensive workplaces. These…
In mixed-initiative systems, the mode of AI assistance delivery can be as consequential as the assistance itself. We investigated two assistance delivery modes: on-demand help (users request via Button) and pre-scheduled help (assistance…
Prior work has mapped which workplace tasks are exposed to AI, but less is known about whether workers perceive these tasks as meaningful or as busywork. We examined: (1) which dimensions of meaningful work do workers associate with tasks…
Artificial intelligence (AI), including large language models and generative AI, is emerging as a significant force in software development, offering developers powerful tools that span the entire development lifecycle. Although software…
The rapid advancement of generative AI technologies is driving the integration of diverse AI-powered services into smartphones, transforming how users interact with their devices. To simplify access to predefined AI services, this paper…
Evaluating human-AI decision-making systems is an emerging challenge as new ways of combining multiple AI models towards a specific goal are proposed every day. As humans interact with AI in decision-making systems, multiple factors may be…
In healthcare, AI techniques are widely used for tasks like risk assessment and anomaly detection. Despite AI's potential as a valuable assistant, its role in complex medical data analysis often oversimplifies human-AI collaboration…
This study investigates whether large language models (LLMs) can function as intelligent collaborators to bridge expertise gaps in cybersecurity decision-making. We examine two representative tasks-phishing email detection and intrusion…
Artificial Intelligence (AI) has made incredible progress recently. On the one hand, advanced foundation models like ChatGPT can offer powerful conversation, in-context learning and code generation abilities on a broad range of open-domain…
Collaborative decision-making with artificial intelligence (AI) agents presents opportunities and challenges. While human-AI performance often surpasses that of individuals, the impact of such technology on human behavior remains…
As AI becomes more deeply embedded in knowledge work, building assistants that support human creativity and expertise becomes more important. Yet achieving synergy in human-AI collaboration is not easy. Providing AI with detailed…
Think-Aloud Computing, a method for capturing users' verbalized thoughts during software tasks, allows eliciting rich contextual insights into evolving intentions, struggles, and decision-making processes of users in real-time. However,…
AI-based virtual assistants are increasingly used to support daily ideation tasks. The values or bias present in these agents can influence output in hidden ways. They may also affect how people perceive the ideas produced with these AI…
Traditionally, writing assistance systems have focused on short or even single-word suggestions. Recently, large language models like GPT-3 have made it possible to generate significantly longer natural-sounding suggestions, offering more…
The integration of artificial intelligence (AI) into human decision-making processes at the workplace presents both opportunities and challenges. One promising approach to leverage existing complementary capabilities is allowing humans to…