English

Are We Automating the Joy Out of Work? Designing AI to Augment Work, Not Meaning

Computers and Society 2026-03-17 v1

Abstract

Prior work has mapped which workplace tasks are exposed to AI, but less is known about whether workers perceive these tasks as meaningful or as busywork. We examined: (1) which dimensions of meaningful work do workers associate with tasks exposed to AI; and (2) how do the traits of existing AI systems compare to the traits workers want. We surveyed workers and developers on a representative sample of 171 tasks and use language models (LMs) to scale ratings to 10,131 computer-assisted tasks across all U.S. occupations. Worryingly, we find that tasks that workers associate with a sense of agency or happiness may be disproportionately exposed to AI. We also document design gaps: developers report emphasizing politeness, strictness, and imagination in system design; by contrast, workers prefer systems that are straightforward, tolerant, and practical. To address these gaps, we call for AI whose design explicitly focuses on meaningful work and worker needs, proposing a five-part research agenda.

Keywords

Cite

@article{arxiv.2603.14963,
  title  = {Are We Automating the Joy Out of Work? Designing AI to Augment Work, Not Meaning},
  author = {Jaspreet Ranjit and Ke Zhou and Swabha Swayamdipta and Daniele Quercia},
  journal= {arXiv preprint arXiv:2603.14963},
  year   = {2026}
}