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In the evolving landscape of digital education, chatbots have emerged as potential game-changers, promising personalized and adaptive learning experiences. This research undertook an in-depth exploration of ChatGPT's potential as an…
Computational thinking, and by extension, computer programming, is notoriously challenging to learn. Conversational agents and generative artificial intelligence (genAI) have the potential to facilitate this learning process by offering…
Student commitment towards a learning recommendation is not separable from their understanding of the reasons it was recommended to them; and their ability to modify it based on that understanding. Among explainability approaches, chatbots…
Since cobots (collaborative robots) are increasingly being introduced in industrial environments, being aware of their potential positive and negative impacts on human collaborators is essential. This study guides occupational health…
LLM-based chatbots are now being specifically designed to facilitate social companionship, even romantic relationships, incorporating features that parallel human relationship dynamics. This has led a subset of users to form romantic…
As AI chatbots shift from tools to companions, critical questions arise: who controls the conversation in human-AI chatrooms? This paper explores perceived human and AI agency in sustained conversation. We report a month-long longitudinal…
Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…
This research examines how the emotional tone of human-AI interactions shapes ChatGPT and human behavior. In a between-subject experiment, we asked participants to express a specific emotion while working with ChatGPT (GPT-4.0) on two…
In this chapter, we provide a review of conversational agents (CAs), discussing chatbots, intended for casual conversation with a user, as well as task-oriented agents that generally engage in discussions intended to reach one or several…
Chatbots are increasingly applied to domains previously reserved for human actors. One such domain is comedy, whereby both the general public working with ChatGPT and research-based LLM-systems have tried their hands on making humor. In…
Many laypeople are motivated to improve the health behavior of their family or friends but do not know where to start, especially if the health behavior is potentially stigmatizing or controversial. We present an approach that uses virtual…
For an interactive agent, such as task-oriented spoken dialog systems or chatbots, measuring and adapting to Customer Satisfaction (CSAT) is critical in order to understand user perception of an agent's behavior and increase user engagement…
The delivery of mental health interventions via ubiquitous devices has shown much promise. A conversational chatbot is a promising oracle for delivering appropriate just-in-time interventions. However, designing emotionally-aware agents,…
Using robots in educational contexts has already shown to be beneficial for a student's learning and social behaviour. For levitating them to the next level of providing more effective and human-like tutoring, the ability to adapt to the…
AI-based chatbots have the potential to accelerate learning and teaching, but may also have counterproductive consequences without thoughtful design and scaffolding. To better understand teachers' perspectives on large language model…
This work compares user collaboration with conversational personal assistants vs. teams of expert chatbots. Two studies were performed to investigate whether each approach affects accomplishment of tasks and collaboration costs.…
There is a need for systems to dynamically interact with ageing populations to gather information, monitor health condition and provide support, especially after hospital discharge or at-home settings. Several smart devices have been…
This paper proposes using ChatGPT, an innovative technology with various applications, as an assistant for psychotherapy. ChatGPT can serve as a patient information collector, a companion for patients in between therapy sessions, and an…
This paper presents a psychologically-aware conversational agent designed to enhance both learning performance and emotional well-being in educational settings. The system combines Large Language Models (LLMs), a knowledge graph-enhanced…
In this paper, we attempt to understand the anthropomorphic features of chatbot outputs and how these features provide a discursive frame for human-AI interactions. To do so, we explore the use of a prompt-based walkthrough method with two…