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As chatbots continue to evolve toward human-like, real-world, interactions, multimodality remains an active area of research and exploration. So far, efforts to integrate multimodality into chatbots have primarily focused on image-centric…

Computation and Language · Computer Science 2025-06-03 Jihyoung Jang , Minwook Bae , Minji Kim , Dilek Hakkani-Tur , Hyounghun Kim

People increasingly turn to conversational agents such as ChatGPT to seek guidance for their personal problems. As these systems grow in capability, many now display elements of "thinking": short reflective statements that reveal a model's…

Human-Computer Interaction · Computer Science 2026-01-26 Samuel Rhys Cox , Jade Martin-Lise , Simo Hosio , Niels van Berkel

Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…

Computation and Language · Computer Science 2021-01-01 Yi-Chia Wang , Alexandros Papangelis , Runze Wang , Zhaleh Feizollahi , Gokhan Tur , Robert Kraut

Mental models play an important role in whether user interaction with intelligent systems, such as dialog systems is successful or not. Adaptive dialog systems present the opportunity to align a dialog agent's behavior with heterogeneous…

Computation and Language · Computer Science 2024-08-27 Lindsey Vanderlyn , Dirk Väth , Ngoc Thang Vu

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…

Human-Computer Interaction · Computer Science 2025-02-14 Antonin Brun , Ruying Liu , Aryan Shukla , Frances Watson , Jonathan Gratch

Therapeutic art activities, such as expressive drawing and painting, require the synergy between creative visual production and interactive dialogue. Recent advancements in Multimodal Large Language Models (MLLMs) have expanded the capacity…

Human-Computer Interaction · Computer Science 2026-05-12 Le Lin , Zihao Zhu , Rainbow Tin Hung Ho , Jing Liao , Yuhan Luo

With the ongoing penetration of conversational user interfaces, a better understanding of social and emotional characteristic inherent to dialogue is required. Chatbots in particular face the challenge of conveying human-like behaviour…

Human-Computer Interaction · Computer Science 2021-04-29 Natascha Mariacher , Stephan Schlögl , Alexander Monz

Engaging in discussions that involve diverse perspectives and exchanging arguments on a controversial issue is a natural way for humans to form opinions. In this process, the way arguments are presented plays a crucial role in determining…

Human-Computer Interaction · Computer Science 2024-11-19 Annalena Bea Aicher , Yuki Matsuda , Keichii Yasumoto , Wolfgang Minker , Elisabeth André , Stefan Ultes

Contextual multi-armed bandit (cMAB) algorithms offer a promising framework for adapting behavioral interventions to individuals over time. However, cMABs often require large samples to learn effectively and typically rely on a finite…

In health psychology, Behaviour Change Theories(BCTs) play an important role in modelling human goal achievement in adverse environments. Some of these theories use concepts that are also used in computational modelling of cognition and…

Computers and Society · Computer Science 2021-10-19 Catriona M. Kennedy

Empowering chatbots in the field of mental health is receiving increasing amount of attention, while there still lacks exploration in developing and evaluating chatbots in psychiatric outpatient scenarios. In this work, we focus on…

Computation and Language · Computer Science 2023-05-24 Siyuan Chen , Mengyue Wu , Kenny Q. Zhu , Kunyao Lan , Zhiling Zhang , Lyuchun Cui

Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived…

Human-Computer Interaction · Computer Science 2024-08-27 Ranci Ren , John W. Castro , Santiago R. Acuña , Oscar Dieste , Silvia T. Acuña

Counterspeech offers a non-repressive approach to moderate hate speech in online communities. Research has examined how counterspeech chatbots restrain hate speakers and support targets, but their impact on bystanders remains unclear.…

Human-Computer Interaction · Computer Science 2026-04-23 Mengyao Wang , Shuai Ma , Nuo Li , Peng Zhang , Chenxin Li , Ning Gu , Tun Lu

Generative Social Agents (GSAs) are increasingly impacting human users through persuasive means. On the one hand, they might motivate users to pursue personal goals, such as healthier lifestyles. On the other hand, they are associated with…

Human-Computer Interaction · Computer Science 2026-04-30 Stephan Vonschallen , Rahel Häusler , Theresa Schmiedel , Friederike Eyssel

Neurodevelopmental Disorders (NDD) are a group of conditions with onset in the developmental period characterized by deficits in the cognitive and social areas. Conversational agents have been increasingly explored to support therapeutic…

Human-Computer Interaction · Computer Science 2022-10-28 Fabio Catania , Micol Spitale , Franca Garzotto

With increasing physicians' workload and patients' needs for care, there is a need for technology that facilitates physicians work and performs continues follow-up with patients. Existing approaches focus merely on improving patient's…

Artificial Intelligence · Computer Science 2019-04-26 Ahmed Fadhil

Software developers use natural language to interact not only with other humans, but increasingly also with chatbots. These interactions have different properties and flow differently based on what goal the developer wants to achieve and…

Software Engineering · Computer Science 2024-05-22 Ranim Khojah , Francisco Gomes de Oliveira Neto , Philipp Leitner

Cognitive Behavioral Therapy (CBT) is a well-established intervention for mitigating psychological issues by modifying maladaptive cognitive and behavioral patterns. However, delivery of CBT is often constrained by resource limitations and…

Artificial Intelligence · Computer Science 2024-07-30 Meng Jiang , Qing Zhao , Jianqiang Li , Fan Wang , Tianyu He , Xinyan Cheng , Bing Xiang Yang , Grace W. K. Ho , Guanghui Fu

To design social robots to effectively promote health behavior change, it is essential to understand how people respond to various health communication strategies employed by these robots. This study examines the effectiveness of two types…

Human-Computer Interaction · Computer Science 2025-02-13 Jiaxin Xu , Sterre Anna Mariam van der Horst , Chao Zhang , Raymond H. Cuijpers , Wijnand A. IJsselsteijn

Self-disclosure counts as a key factor influencing successful health treatment, particularly when it comes to building a functioning patient-therapist-connection. To this end, the use of chatbots may be considered a promising puzzle piece…

Human-Computer Interaction · Computer Science 2023-07-25 Anna Stock , Stephan Schlögl , Aleksander Groth