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Online portals include an increasing amount of user feedback in form of ratings and reviews. Recent research highlighted the importance of this feedback and confirmed that positive feedback improves product sales figures and thus its…
Fake reviews and review manipulation are growing problems on online marketplaces globally. Review Hijacking is a new review manipulation tactic in which unethical sellers "hijack" an existing product page (usually one with many positive…
Rating platforms enable large-scale collection of user opinion about items (products, other users, etc.). However, many untrustworthy users give fraudulent ratings for excessive monetary gains. In the paper, we present FairJudge, a system…
In electronic marketplaces, after each transaction buyers will rate the products provided by the sellers. To decide the most trustworthy sellers to transact with, buyers rely on trust models to leverage these ratings to evaluate the…
Lots of existing web applications include a component for rating internet resources (e.g., social media platforms include mechanisms for rating videos or posts). Based on the obtained rating, the most popular internet resources can generate…
In the era of digital markets, the challenge for consumers is discerning quality amidst information asymmetry. While traditional markets use brand mechanisms to address this issue, transferring such systems to internet-based P2P markets,…
Online reviews provide viewpoints on the strengths and shortcomings of products/services, influencing potential customers' purchasing decisions. However, the proliferation of non-credible reviews -- either fake (promoting/ demoting an…
Nowadays, rating systems play a crucial role in the attraction of customers for different services. However, as it is difficult to detect a fake rating, attackers can potentially impact the rating's aggregated score unfairly. This malicious…
Conversation agents, commonly referred to as chatbots, are increasingly deployed in many domains to allow people to have a natural interaction while trying to solve a specific problem. Given their widespread use, it is important to provide…
Online reviews significantly impact consumers' decision-making process and firms' economic outcomes and are widely seen as crucial to the success of online markets. Firms, therefore, have a strong incentive to manipulate ratings using fake…
The widespread use of online review sites over the past decade has motivated businesses of all types to possess an expansive arsenal of user feedback to mark their reputation. Though a significant proportion of purchasing decisions are…
Traceability and integrity are major challenges for the increasingly complex supply chains of today's world. Although blockchain technology has the potential to address these challenges through providing a tamper-proof audit trail of supply…
Robust Trust Reputation Systems (TRS) provide a most trustful reputation score for a specific product or service so as to support relying parties taking the right decision while interacting with an e-commerce application. Thus, TRS must…
People unequivocally employ reviews to decide on purchasing an item or an experience on the internet. In that regard, the growing significance and number of opinions have led to the development of methods to assess their sentiment content…
Social reviews have dominated the web and become a plausible source of product information. People and businesses use such information for decision-making. Businesses also make use of social information to spread fake information using a…
Decentralized, agentic AI marketplaces are rapidly emerging to support software engineering tasks such as debugging, patch generation, and security auditing, often operating without centralized oversight. However, existing reputation…
Motivated by the challenges inherent in implementing trusted services in the Society 5.0 initiative, we propose a novel trust and reputation service for a decentralized marketplace. We assume that a Smart Contract is associated with each…
In most websites, the online rating system provides the ratings of products and services to users. Lack of trust in data integrity and its manipulation has hindered fulfilling user satisfaction. Since existing online rating systems deal…
The spread of online reviews and opinions and its growing influence on people's behavior and decisions, boosted the interest to extract meaningful information from this data deluge. Hence, crowdsourced ratings of products and services…
Crowdsourcing is a process wherein an individual or an organisation utilizes the talent pool present over the Internet to accomplish their task. The existing crowdsourcing platforms and their reputation computation are centralised and hence…