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Driven by ongoing improvements in machine learning, chatbots have increasingly grown from experimental interface prototypes to reliable and robust tools for process automation. Building on these advances, companies have identified various…
As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…
Using chatbots to deliver recommendations is increasingly popular. The design of recommendation chatbots has primarily been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how…
Self-disclosure counts as a key factor influencing successful health treatment, particularly when it comes to building a functioning patient-therapist-connection. To this end, the use of chatbots may be considered a promising puzzle piece…
Introduction: The use of chatbots is becoming increasingly important across various aspects of daily life. However, the privacy concerns associated with these communications have not yet been thoroughly addressed. The aim of this study was…
As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…
Chatbots are increasingly integrated into people's lives and are widely used to help people. Recently, there has also been growing interest in the reverse direction-humans help chatbots-due to a wide range of benefits including better…
Through advances in their conversational abilities, chatbots have started to request and process an increasing variety of sensitive personal information. The accurate disclosure of sensitive information is essential where it is used to…
Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…
People increasingly turn to conversational agents such as ChatGPT to seek guidance for their personal problems. As these systems grow in capability, many now display elements of "thinking": short reflective statements that reveal a model's…
This mixed-methods inquiry examined four domains that shape university students' trust in ChatGPT: user attributes, seven delineated trust dimensions, task context, and perceived societal impact. Data were collected through a survey of 115…
As anthropomorphic agents (AI and robots) are increasingly used in society, empathy and trust between people and agents are becoming increasingly important. A better understanding of agents by people will help to improve the problems caused…
Self-disclosure, the sharing of one's thoughts and feelings, is affected by the perceived relationship between individuals. While chatbots are increasingly used for self-disclosure, the impact of a chatbot's framing on users'…
The increasing progress in artificial intelligence and respective machine learning technology has fostered the proliferation of chatbots to the point where today they are being embedded into various human-technology interaction tasks. In…
As artificial intelligence (AI) becomes more widespread, one question that arises is how human-AI interaction might impact human-human interaction. Chatbots, for example, are increasingly used as social companions, and while much is…
Despite the rising interest in chatbots, deployment has been slow in the retail sector. In the absence of comparative cross sector research on the user acceptance of chatbots in retail, we present a model and a research framework that…
Despite recent advances in Artificial Intelligence, the use of chatbot technology in customer service continues to face adoption hurdles. This paper explores reasons for these adoption hurdles and tests several service design levers to…
With the ongoing penetration of conversational user interfaces, a better understanding of social and emotional characteristic inherent to dialogue is required. Chatbots in particular face the challenge of conveying human-like behaviour…
In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…
Intelligent conversational agents, or chatbots, can take on various identities and are increasingly engaging in more human-centered conversations with persuasive goals. However, little is known about how identities and inquiry strategies…