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In recent years, huge amounts of unstructured textual data on the Internet are a big difficulty for AI algorithms to provide the best recommendations for users and their search queries. Since the Internet became widespread, a lot of…
Service manual documents are crucial to the engineering company as they provide guidelines and knowledge to service engineers. However, it has become inconvenient and inefficient for service engineers to retrieve specific knowledge from…
Online bipartite matching, where agents are known in advance but items arrive sequentially and must be irrevocably assigned, is fundamental to problems ranging from ride-sharing to online advertising. When agents belong to classes such as…
Most previous scene text spotting methods rely on high-quality manual annotations to achieve promising performance. To reduce their expensive costs, we study semi-supervised text spotting (SSTS) to exploit useful information from unlabeled…
Telecom services are at the core of today's societies' everyday needs. The availability of numerous online forums and discussion platforms enables telecom providers to improve their services by exploring the views of their customers to…
Machine learning requires defining one's target variable for predictions or decisions, a process that can have profound implications for fairness, since biases are often encoded in target variable definition itself, before any data…
State-of-the-art text simplification (TS) systems adopt end-to-end neural network models to directly generate the simplified version of the input text, and usually function as a blackbox. Moreover, TS is usually treated as an all-purpose…
Intent detection is a critical component of task-oriented dialogue systems (TODS) which enables the identification of suitable actions to address user utterances at each dialog turn. Traditional approaches relied on computationally…
Manual coding of text data from open-ended questions into different categories is time consuming and expensive. Automated coding uses statistical/machine learning to train on a small subset of manually coded text answers. Recently,…
In this work, we perform an extensive investigation of two state-of-the-art (SotA) methods for the task of Entity Alignment in Knowledge Graphs. Therefore, we first carefully examine the benchmarking process and identify several…
Rankings are the primary interface through which many online platforms match users to items (e.g. news, products, music, video). In these two-sided markets, not only the users draw utility from the rankings, but the rankings also determine…
Terms and conditions (T&Cs) are pervasive on the web and often contain important information for consumers, but are rarely read. Previous research has explored methods to surface alarming privacy policies using manual labelers, natural…
We introduce a novel multi-agent collaboration framework designed to enhance the accuracy and robustness of text classification models. Leveraging BERT as the primary classifier, our framework dynamically escalates low-confidence…
In recent years, automated data-driven decision-making systems have enjoyed a tremendous success in a variety of fields (e.g., to make product recommendations, or to guide the production of entertainment). More recently, these algorithms…
Service providers commonly provide only a fixed catalog of services to their clients. Both clients and service providers can benefit from service negotiation, in which a client makes a query for a specific service, and the provider counters…
Estimation of semantic similarity is an important research problem both in natural language processing and the natural language understanding, and that has tremendous application on various downstream tasks such as question answering,…
The evolution toward 6G networks demands a fundamental shift from bit-centric transmission to semantic-aware communication that emphasizes task-relevant information. This work introduces TOAST (Task-Oriented Adaptive Semantic Transmission),…
Bias evaluation in machine-learning based services (MLS) based on traditional algorithmic fairness notions that rely on comparative principles is practically difficult, making it necessary to rely on human auditor feedback. However, in…
Accuracy is an important concern for suppliers of artificial intelligence (AI) services, but considerations beyond accuracy, such as safety (which includes fairness and explainability), security, and provenance, are also critical elements…
Modern text-to-speech (TTS) systems are able to generate audio that sounds almost as natural as human speech. However, the bar of developing high-quality TTS systems remains high since a sizable set of studio-quality <text, audio> pairs is…