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The complexities of legalese in terms and policy documents can bind individuals to contracts they do not fully comprehend, potentially leading to uninformed data sharing. Our work seeks to alleviate this issue by developing language models…
Customer service automation has seen growing demand within digital transformation. Existing approaches either rely on modular system designs with extensive agent orchestration or employ over-simplified instruction schemas, providing limited…
The European Union Artificial Intelligence (EU AI) Act, which explicitly references fundamental rights and ethical principles, is a comprehensive regulatory framework for governing Artificial Intelligence (AI) systems. This study examines…
This paper describes our submission to Task 10 at SemEval 2023-Explainable Detection of Online Sexism (EDOS), divided into three subtasks. The recent rise in social media platforms has seen an increase in disproportionate levels of sexism…
The amount of information stored in the form of documents on the internet has been increasing rapidly. Thus it has become a necessity to organize and maintain these documents in an optimum manner. Text classification algorithms study the…
We address the task of unsupervised Semantic Textual Similarity (STS) by ensembling diverse pre-trained sentence encoders into sentence meta-embeddings. We apply, extend and evaluate different meta-embedding methods from the word embedding…
Automatically recognized terminology is widely used for various domain-specific texts processing tasks, such as machine translation, information retrieval or sentiment analysis. However, there is still no agreement on which methods are best…
Classification-as-a-Service (CaaS) is widely deployed today in machine intelligence stacks for a vastly diverse set of applications including anything from medical prognosis to computer vision tasks to natural language processing to…
Shared autonomy systems require principled methods for inferring user intent and determining appropriate assistance levels. This is a central challenge in human-robot interaction, where systems must be successful while being mindful of user…
Web Services (WS) have become one the most used technologies nowadays in software systems. Among the challenges when integrating WS in a given system, requirements-driven selection occupies a prominent place. A comprehensive selection…
This paper studies the performances and behaviors of BERT in ranking tasks. We explore several different ways to leverage the pre-trained BERT and fine-tune it on two ranking tasks: MS MARCO passage reranking and TREC Web Track ad hoc…
The number of web services increased vastly in the last years. Various providers offer web services with the same functionality, so for web service consumers it is getting more complicated to select the web service, which best fits their…
A Service Level Agreement (SLA) is a formal contract between a service provider and a consumer, representing a crucial instrument to define, manage, and maintain relationships between these two parties. The SLA's ability to define the…
State-of-the-art (SOTA) performance refers to the highest performance achieved by some model on a test sample, preferably under controlled conditions such as public data (reproducibility) or public challenges (independent sample). Thousands…
One of the main open research issues in Service Oriented Computing is to propose automated techniques to analyse service interfaces. A first problem, called compatibility, aims at determining whether a set of services (two in this paper)…
For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed and reliability of customer support for end users through…
Contextual ranking models based on BERT are now well established for a wide range of passage and document ranking tasks. However, the robustness of BERT-based ranking models under adversarial inputs is under-explored. In this paper, we…
Sex trafficking refers to the use of force, fraud, or coercion to compel an individual to perform in commercial sex acts against their will. Adult service websites (ASWs) have and continue to be linked to sex trafficking, offering a…
Algorithmic decision-making has become deeply ingrained in many domains, yet biases in machine learning models can still produce discriminatory outcomes, often harming unprivileged groups. Achieving fair classification is inherently…
BERT-based text ranking models have dramatically advanced the state-of-the-art in ad-hoc retrieval, wherein most models tend to consider individual query-document pairs independently. In the mean time, the importance and usefulness to…