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Conversational agents have become ubiquitous, ranging from goal-oriented systems for helping with reservations to chit-chat models found in modern virtual assistants. In this survey paper, we explore this fascinating field. We look at some…

Artificial Intelligence · Computer Science 2018-03-29 Vinayak Mathur , Arpit Singh

It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in…

Computation and Language · Computer Science 2021-11-17 Harsh Sakhrani , Saloni Parekh , Shubham Mahajan

Large-scale language technologies are increasingly used in various forms of communication with humans across different contexts. One particular use case for these technologies is conversational agents, which output natural language text in…

Computers and Society · Computer Science 2022-12-22 Atoosa Kasirzadeh , Iason Gabriel

Evaluation of conversational naturalness is essential for developing human-like speech agents. However, existing speech naturalness predictors are often designed to assess utterances from a single speaker, failing to capture…

Audio and Speech Processing · Electrical Eng. & Systems 2026-03-03 Anfeng Xu , Yashesh Gaur , Naoyuki Kanda , Zhicheng Ouyang , Katerina Zmolikova , Desh Raj , Simone Merello , Anna Sun , Ozlem Kalinli

While advances in fairness and alignment have helped mitigate overt biases exhibited by large language models (LLMs) when explicitly prompted, we hypothesize that these models may still exhibit implicit biases when simulating human…

Computation and Language · Computer Science 2025-01-30 Yuxuan Li , Hirokazu Shirado , Sauvik Das

An essential aspect of evaluating Large Language Models (LLMs) is identifying potential biases. This is especially relevant considering the substantial evidence that LLMs can replicate human social biases in their text outputs and further…

Human-Computer Interaction · Computer Science 2024-05-21 Paula Akemi Aoyagui , Sharon Ferguson , Anastasia Kuzminykh

Conversational practice, while crucial for all language learners, can be challenging to get enough of and very expensive. Chatbots are computer programs developed to engage in conversations with humans. They are designed as software avatars…

Human-Computer Interaction · Computer Science 2020-11-17 Jasna Petrovic , Mladjan Jovanovic

The role of conversational assistants has become more prevalent in helping people increase their productivity. Document-centered assistance, for example to help an individual quickly review a document, has seen less significant progress,…

Computation and Language · Computer Science 2020-02-04 Maartje ter Hoeve , Robert Sim , Elnaz Nouri , Adam Fourney , Maarten de Rijke , Ryen W. White

Bias in AI systems can lead to unfair and discriminatory outcomes, especially when left untested before deployment. Although fairness testing aims to identify and mitigate such bias, existing tools are often difficult to use, requiring…

Software Engineering · Computer Science 2025-12-08 Keeryn Johnson , Cleyton Magalhaes , Ronnie de Souza Santos

We present a methodology to systematically test conversational recommender systems with regards to conversational breakdowns. It involves examining conversations generated between the system and simulated users for a set of pre-defined…

Information Retrieval · Computer Science 2024-05-24 Nolwenn Bernard , Krisztian Balog

Exploring moral dilemmas allows individuals to navigate moral complexity, where a reversal in decision certainty, shifting toward the opposite of one's initial choice, could reflect open-mindedness and less rigidity. This study probes how…

Human-Computer Interaction · Computer Science 2024-12-30 Chenyi Zhang , Zhenhao Zhang , Wei Zhang , Tian Zeng , Black Sun , Jian Zhao , Pengcheng An

Detecting cognitive biases in large language models (LLMs) is a fascinating task that aims to probe the existing cognitive biases within these models. Current methods for detecting cognitive biases in language models generally suffer from…

Computation and Language · Computer Science 2024-10-08 Zhentao Xie , Jiabao Zhao , Yilei Wang , Jinxin Shi , Yanhong Bai , Xingjiao Wu , Liang He

Bias in online information has recently become a pressing issue, with search engines, social networks and recommendation services being accused of exhibiting some form of bias. In this vision paper, we make the case for a systematic…

Several strands of research have aimed to bridge the gap between artificial intelligence (AI) and human decision-makers in AI-assisted decision-making, where humans are the consumers of AI model predictions and the ultimate decision-makers…

Human-Computer Interaction · Computer Science 2022-04-06 Charvi Rastogi , Yunfeng Zhang , Dennis Wei , Kush R. Varshney , Amit Dhurandhar , Richard Tomsett

The emergence of Large Language Models (LLMs), has opened exciting possibilities for constructing computational simulations designed to replicate human behavior accurately. Current research suggests that LLM-based agents become increasingly…

Computation and Language · Computer Science 2024-12-18 Amir Taubenfeld , Yaniv Dover , Roi Reichart , Ariel Goldstein

Crowdsourcing can identify high-quality solutions to problems; however, individual decisions are constrained by cognitive biases. We investigate some of these biases in an experimental model of a question-answering system. In both natural…

Human-Computer Interaction · Computer Science 2019-10-02 Keith Burghardt , Tad Hogg , Kristina Lerman

Conversational agents (CAs) are revolutionizing human-computer interaction by evolving from text-based chatbots to empathetic digital humans (DHs) capable of rich emotional expressions. This paper explores the integration of neural and…

Human-Computer Interaction · Computer Science 2025-08-11 Nastaran Saffaryazdi , Tamil Selvan Gunasekaran , Kate Laveys , Elizabeth Broadbent , Mark Billinghurst

This report presents results from an M1 internship dedicated to agent-based modelling and simulation of daily mobility choices. This simulation is intended to be realistic enough to serve as a basis for a serious game about the mobility…

Computers and Society · Computer Science 2024-02-16 Chloe Conrad , Carole Adam

Despite the potential impact of explanations on decision making, there is a lack of research on quantifying their effect on users' choices. This paper presents an experimental protocol for measuring the degree to which positively or…

Human-Computer Interaction · Computer Science 2023-03-17 Krisztian Balog , Filip Radlinski , Andrey Petrov

Algorithms are used to aid human decision makers by making predictions and recommending decisions. Currently, these algorithms are trained to optimize prediction accuracy. What if they were optimized to control final decisions? In this…

Artificial Intelligence · Computer Science 2023-03-27 Ruqing Xu , Sarah Dean