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Information access systems, such as search engines, recommender systems, and conversational assistants, have become integral to our daily lives as they help us satisfy our information needs. However, evaluating the effectiveness of these…

Human-Computer Interaction · Computer Science 2026-04-21 Krisztian Balog , ChengXiang Zhai

User simulation is a promising approach for automatically training and evaluating conversational information access agents, enabling the generation of synthetic dialogues and facilitating reproducible experiments at scale. However, the…

Information Retrieval · Computer Science 2024-06-28 Nolwenn Bernard , Krisztian Balog

Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…

Information Retrieval · Computer Science 2020-06-17 Shuo Zhang , Krisztian Balog

Despite widespread interests in reinforcement-learning for task-oriented dialogue systems, several obstacles can frustrate research and development progress. First, reinforcement learners typically require interaction with the environment,…

Machine Learning · Computer Science 2017-11-15 Xiujun Li , Zachary C. Lipton , Bhuwan Dhingra , Lihong Li , Jianfeng Gao , Yun-Nung Chen

Conversational Information Retrieval (CIR) is an emerging field of Information Retrieval (IR) at the intersection of interactive IR and dialogue systems for open domain information needs. In order to optimize these interactions and enhance…

Information Retrieval · Computer Science 2022-01-11 Pierre Erbacher , Laure Soulier , Ludovic Denoyer

Progress in conversational information access (CIA) systems has been hindered by the difficulty of evaluating such systems with reproducible experiments. While user simulation offers a promising solution, the lack of infrastructure and…

Information Retrieval · Computer Science 2025-10-27 Nolwenn Bernard , Sharath Chandra Etagi Suresh , Krisztian Balog , ChengXiang Zhai

Progress toward Artificial General Intelligence (AGI) faces significant bottlenecks, particularly in rigorously evaluating complex interactive systems and acquiring the vast interaction data needed for training adaptive agents. This paper…

Artificial Intelligence · Computer Science 2025-09-25 Krisztian Balog , ChengXiang Zhai

User simulation is an emerging interdisciplinary topic with multiple critical applications in the era of Generative AI. It involves creating an intelligent agent that mimics the actions of a human user interacting with an AI system,…

Artificial Intelligence · Computer Science 2026-04-22 Krisztian Balog , ChengXiang Zhai

Usability testing with experts and potential users can assess the effectiveness, efficiency, and user satisfaction of graphical user interfaces (GUIs) but doing so remains a costly and time-intensive process. Prior work has used computer…

Computation and Language · Computer Science 2026-04-30 Alice Gao , Weixi Tong , Rishab Vempati , Katharina Reinecke , R. Benjamin Shapiro , Tianyi Zhang , Jason Wu

A common vision from science fiction is that robots will one day inhabit our physical spaces, sense the world as we do, assist our physical labours, and communicate with us through natural language. Here we study how to design artificial…

We present a system that enables real-time interaction between human users and agents trained to control fighter jets in simulated 3D air combat scenarios. The agents are trained in a dedicated environment using Multi-Agent Reinforcement…

Artificial Intelligence · Computer Science 2025-10-01 Ardian Selmonaj , Giacomo Del Rio , Adrian Schneider , Alessandro Antonucci

Unmanned vehicles able to conduct advanced operations without human intervention are being developed at a fast pace for many purposes. Not surprisingly, they are also expected to significantly change how military operations can be…

Cryptography and Security · Computer Science 2024-10-30 Henrik Madsen , Gudmund Grov , Federico Mancini , Magnus Baksaas , Åvald Åslaugson Sommervoll

Simulations in information access (IA) have recently gained interest, as shown by various tutorials and workshops around that topic. Simulations can be key contributors to central IA research and evaluation questions, especially around…

Information Retrieval · Computer Science 2025-05-20 Philipp Schaer , Christin Katharina Kreutz , Krisztian Balog , Timo Breuer , Andreas Konstantin Kruff

Game-theoretic dynamics between AI agents could differ from traditional human-human interactions in various ways. One such difference is that it may be possible to accurately simulate an AI agent, for example because its source code is…

Artificial Intelligence · Computer Science 2024-03-05 Vojtech Kovarik , Caspar Oesterheld , Vincent Conitzer

Agent-based modelling and simulation offers a new and exciting way of understanding the world of work. In this paper we describe the development of an agent-based simulation model, designed to help to understand the relationship between…

Neural and Evolutionary Computing · Computer Science 2010-07-05 Peer-Olaf Siebers , Uwe Aickelin , Helen Celia , Christopher Clegg

User simulators are essential for training reinforcement learning (RL) based dialog models. The performance of the simulator directly impacts the RL policy. However, building a good user simulator that models real user behaviors is…

Computation and Language · Computer Science 2019-09-05 Weiyan Shi , Kun Qian , Xuewei Wang , Zhou Yu

We present an extensible user simulation toolkit to facilitate automatic evaluation of conversational recommender systems. It builds on an established agenda-based approach and extends it with several novel elements, including user…

Information Retrieval · Computer Science 2023-01-25 Jafar Afzali , Aleksander Mark Drzewiecki , Krisztian Balog , Shuo Zhang

Designing and evaluating personalized and proactive assistant agents remains challenging due to the time, cost, and ethical concerns associated with human-in-the-loop experimentation. Existing Human-Computer Interaction (HCI) methods often…

Human-Computer Interaction · Computer Science 2025-11-25 Ziyi Xuan , Yiwen Wu , Xuhai Xu , Vinod Namboodiri , Mooi Choo Chuah , Yu Yang

Computer use agents represent an emerging area in artificial intelligence, aiming to operate computers autonomously to fulfill user tasks, attracting significant attention from both industry and academia. However, the performance of…

Artificial Intelligence · Computer Science 2026-01-23 Yuhao Cheng , Liang Tang , Shuxian Li , Yukang Huo , Tiaonan Duan , Kaer Huang , Yanzhe Jing , Yiqiang Yan

Reinforcement learning (RL) agents in human-computer interactions applications require repeated user interactions before they can perform well. To address this "cold start" problem, we propose a novel approach of using cognitive models to…

Artificial Intelligence · Computer Science 2021-03-11 Chao Zhang , Shihan Wang , Henk Aarts , Mehdi Dastani
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