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Learning therapeutic counseling involves significant role-play experience with mock patients, with current manual training methods providing only intermittent granular feedback. We seek to accelerate and optimize counselor training by…

Human-Computer Interaction · Computer Science 2025-02-27 Ian Steenstra , Farnaz Nouraei , Timothy W. Bickmore

This paper presents a chatbot-based system to engage young Spanish people in the awareness of certain mental disorders through a self-disclosure technique. The study was carried out in a population of teenagers aged between 12 and 18 years.…

Human-Computer Interaction · Computer Science 2025-05-12 Alba María Mármol-Romero , Manuel García-Vega , Miguel Ángel García-Cumbreras , Arturo Montejo-Ráez

Previous researches on dialogue system assessment usually focus on the quality evaluation (e.g. fluency, relevance, etc) of responses generated by the chatbots, which are local and technical metrics. For a chatbot which responds to millions…

Computation and Language · Computer Science 2022-01-17 Yong Shan , Jinchao Zhang , Zekang Li , Yang Feng , Jie Zhou

Metaphors have been used during therapy sessions to facilitate the communication of inner feelings between clients and therapists. Can we create a digital metaphorical chatting space for daily use within close relationships? As the first…

Human-Computer Interaction · Computer Science 2025-02-12 Chen Ji , Katherine Isbister

Understanding the needs of a variety of distinct user groups is vital in designing effective, desirable dialogue systems that will be adopted by the largest possible segment of the population. Despite the increasing popularity of dialogue…

Human-Computer Interaction · Computer Science 2019-02-13 Libby Ferland , Thomas Huffstutler , Jacob Rice , Joan Zheng , Shi Ni , Maria Gini

Video-based dialogue systems, such as education assistants, have compelling application value, thereby garnering growing interest. However, the current video-based dialogue systems are limited by their reliance on a single dialogue type,…

Computation and Language · Computer Science 2025-05-16 Xiaoming Shi , Zeming Liu , Yiming Lei , Chenkai Zhang , Haitao Leng , Chuan Wang , Qingjie Liu , Wanxiang Che , Shaoguo Liu , Size Li , Yunhong Wang

Conversational systems based on Large Language Models (LLMs), such as ChatGPT, show exceptional proficiency in context understanding and response generation. However, despite their impressive capabilities, they still possess limitations,…

Computation and Language · Computer Science 2023-10-17 Yang Deng , Lizi Liao , Liang Chen , Hongru Wang , Wenqiang Lei , Tat-Seng Chua

Applying existing methods to emotional support conversation -- which provides valuable assistance to people who are in need -- has two major limitations: (a) they generally employ a conversation-level emotion label, which is too…

Computation and Language · Computer Science 2022-04-01 Quan Tu , Yanran Li , Jianwei Cui , Bin Wang , Ji-Rong Wen , Rui Yan

Cognitive impairment is becoming a major public health challenge. Cognitive Stimulation Therapy (CST) is an effective intervention for cognitive impairment, but traditional methods are difficult to scale, and existing digital systems…

Computation and Language · Computer Science 2026-03-12 Jiyue Jiang , Yanyu Chen , Pengan Chen , Kai Liu , Jingqi Zhou , Zheyong Zhu , He Hu , Fei Ma , Qi Tian , Chuan Wu

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

Mental illness remains one of the most critical public health issues. Despite its importance, many mental health professionals highlight a disconnect between their training and actual real-world patient practice. To help bridge this gap, we…

Various studies have been conducted on human-supporting robot systems. These systems have been put to practical use over the years and are now seen in our daily lives. In particular, robots communicating smoothly with people are expected to…

Conversational diagnosis requires multi-turn history-taking, where an agent asks clarifying questions to refine differential diagnoses under incomplete information. Existing approaches often rely on the parametric knowledge of a model or…

Artificial Intelligence · Computer Science 2026-02-04 Jeongmoon Won , Seungwon Kook , Yohan Jo

Persuasion, as one of the crucial abilities in human communication, has garnered extensive attention from researchers within the field of intelligent dialogue systems. We humans tend to persuade others to change their viewpoints, attitudes…

Computation and Language · Computer Science 2024-02-08 Mengqi Chen , Bin Guo , Hao Wang , Haoyu Li , Qian Zhao , Jingqi Liu , Yasan Ding , Yan Pan , Zhiwen Yu

Many AI systems focus solely on providing solutions or explaining outcomes. However, complex tasks like research and strategic thinking often benefit from a more comprehensive approach to augmenting the thinking process rather than…

Human-Computer Interaction · Computer Science 2024-12-25 Soya Park , Hari Subramonyam , Chinmay Kulkarni

Dialog systems research has primarily been focused around two main types of applications - task-oriented dialog systems that learn to use clarification to aid in understanding a goal, and open-ended dialog systems that are expected to carry…

Computation and Language · Computer Science 2020-06-29 Aishwarya Padmakumar , Raymond J. Mooney

Artificial Intelligence (AI) has revolutionized various fields, including medicine and mental health support. One promising application is ChatGPT, an advanced conversational AI model that uses deep learning techniques to provide human-like…

Neurons and Cognition · Quantitative Biology 2023-11-16 Farzan Vahedifard , Atieh Sadeghniiat Haghighi , Tirth Dave , Mohammad Tolouei , Fateme Hoshyar Zare

As digital tools increasingly mediate mental health care, self-clone chatbots can offer a uniquely novel approach to intra-personal exploration and self-derived support. Trained to replicate users' conversational patterns, self-clones allow…

Human-Computer Interaction · Computer Science 2026-01-23 Mehrnoosh Sadat Shirvani , Jackie Crowley , Cher Peng , Jackie Liu , Thomas Chao , Suky Martinez , Laura Brandt , Ig-Jae Kim , Dongwook Yoon

The primary goal of Motivational Interviewing (MI) is to help clients build their own motivation for behavioral change. To support this in dialogue systems, it is essential to guide large language models (LLMs) to generate counselor…

Human-Computer Interaction · Computer Science 2025-08-29 Jie Zeng , Yukiko I. Nakano

While cognitive diagnosis (CD) effectively assesses students' knowledge mastery from structured test data, applying it to real-world teacher-student dialogues presents two fundamental challenges. Traditional CD models lack a suitable…

Computation and Language · Computer Science 2025-10-15 Rui Jia , Yuang Wei , Ruijia Li , Yuan-Hao Jiang , Xinyu Xie , Yaomin Shen , Min Zhang , Bo Jiang
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