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In the era of digital transformation, customer service is of paramount importance to the success of organizations, and to meet the growing demand for immediate responses and personalized assistance 24 hours a day, chatbots have become a…

Computation and Language · Computer Science 2023-10-18 Valderrama Jonatan , Aguilar-Alonso Igor

ChatGPT is a generative pretrained transformer language model created using artificial intelligence implemented as chatbot which can provide very detailed responses to a wide variety of questions. As a very contemporary phenomenon, this…

Cryptography and Security · Computer Science 2023-07-14 Sheetal Temara

As artificial intelligence technology continues to advance, chatbots are becoming increasingly powerful. Among them, ChatGPT, launched by OpenAI, has garnered widespread attention globally due to its powerful natural language processing…

Cryptography and Security · Computer Science 2026-02-03 Yushan Xiang , Zhongwen Li , Xiaoqi Li

ChatGPT explores a strategic blueprint of question answering (QA) in delivering medical diagnosis, treatment recommendations, and other healthcare support. This is achieved through the increasing incorporation of medical domain data via…

Computation and Language · Computer Science 2024-01-23 Qing Li , Lei Li , Yu Li

Artificial intelligence (AI) as a disruptive technology is not new. However, its recent evolution, engineered by technological transformation, big data analytics, and quantum computing, produces conversational and generative AI (CGAI/GenAI)…

Computers and Society · Computer Science 2024-07-18 Ikpe Justice Akpan , Yawo M. Kobara , Josiah Owolabi , Asuama Akpam , Onyebuchi Felix Offodile

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

Computation and Language · Computer Science 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

This study examines the rhetorical and linguistic features of argumentative texts generated by ChatGPT on ethically nuanced topics and investigates their persuasive impact on human readers.Through a user study involving 62 participants and…

Human-Computer Interaction · Computer Science 2025-08-14 Daniel Raffini , Agnese Macori , Lorenzo Porcaro , Tiziana Catarci , Marco Angelini

This research explores the quickly changing field of generative artificial intelligence (GAI) chatbots in higher education, an industry that is undergoing major technological changes. AI chatbots, such as ChatGPT, HuggingChat, and Google…

Computers and Society · Computer Science 2024-05-14 Joshua Ebere Chukwuere

ChatGPT (Chat Generative Pre-trained Transformer) is a chatbot launched by OpenAI on November 30, 2022. OpenAI's GPT-3 family of large language models serve as the foundation for ChatGPT. ChatGPT is fine-tuned with both supervised and…

Software Engineering · Computer Science 2023-05-29 Giriprasad Sridhara , Ranjani H. G. , Sourav Mazumdar

Chat GPT belongs to the category of Generative Pre-trained Transformer (GPT) language models, which have received specialized training to produce text based on natural language inputs. Its purpose is to imitate human-like conversation and…

Human-Computer Interaction · Computer Science 2023-11-03 Wei Zhou

The manual modeling of complex systems is a daunting task; and although a plethora of methods exist that mitigate this issue, the problem remains very difficult. Recent advances in generative AI have allowed the creation of general-purpose…

Software Engineering · Computer Science 2024-01-05 David Harel , Guy Katz , Assaf Marron , Smadar Szekely

The growing popularity of generative AI, particularly ChatGPT, has sparked both enthusiasm and caution among practitioners and researchers in education. To effectively harness the full potential of ChatGPT in educational contexts, it is…

Computers and Society · Computer Science 2024-03-13 Han Kyul Kim , Shriniwas Nayak , Aleyeh Roknaldin , Xiaoci Zhang , Marlon Twyman , Stephen Lu

The widespread use of ChatGPT and other emerging technology powered by generative artificial intelligence (GenAI) has drawn much attention to potential ethical issues, especially in high-stakes applications such as healthcare, but ethical…

With the widespread use of large artificial intelligence (AI) models such as ChatGPT, AI-generated content (AIGC) has garnered increasing attention and is leading a paradigm shift in content creation and knowledge representation. AIGC uses…

Computers and Society · Computer Science 2023-08-24 Yuntao Wang , Yanghe Pan , Miao Yan , Zhou Su , Tom H. Luan

Recommendation systems have witnessed significant advancements and have been widely used over the past decades. However, most traditional recommendation methods are task-specific and therefore lack efficient generalization ability.…

Information Retrieval · Computer Science 2023-10-30 Junling Liu , Chao Liu , Peilin Zhou , Renjie Lv , Kang Zhou , Yan Zhang

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

Computation and Language · Computer Science 2020-12-09 Anuradha Welivita , Pearl Pu

This paper explores the potential for utilizing generative AI models in group-focused co-creative frameworks to enhance problem solving and ideation in business innovation and co-creation contexts, and proposes a novel prompting technique…

Human-Computer Interaction · Computer Science 2023-05-09 Brandon Harwood

In an era of AI's growing capabilities and influences, recent advancements are reshaping HCI and CSCW's view of AI. Playful interactions emerged as an important way for users to make sense of the ever-changing AI technologies, yet remained…

Human-Computer Interaction · Computer Science 2025-06-25 Mohammad Ronagh Nikghalb , Jinghui Cheng

Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…

This paper presents a comprehensive survey of ChatGPT-related (GPT-3.5 and GPT-4) research, state-of-the-art large language models (LLM) from the GPT series, and their prospective applications across diverse domains. Indeed, key innovations…