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Mobile mental health applications are seen as a promising way to fulfill the growing need for mental health care. Although there are more than ten thousand mental health apps available on app marketplaces, such as Google Play and Apple App…
The growing interest in accessible software reflects in computing educators' and education researchers' efforts to include accessibility in core computing education. We integrated accessibility in a junior/senior-level Android app…
As AI systems become increasingly embedded in organizational workflows and consumer applications, ethical principles such as fairness, transparency, and robustness have been widely endorsed in policy and industry guidelines. However, there…
Humans need a sense of community (SOC), and social media platforms afford opportunities to address this need by providing users with a sense of virtual community (SOVC). This paper explores SOVC on Reddit and is motivated by two goals: (1)…
We analyze gendered communities defined in three different ways: text, users, and sentiment. Differences across these representations reveal facets of communities' distinctive identities, such as social group, topic, and attitudes. Two…
The rise of mobile apps has brought greater convenience and many options for users. However, many apps use analytics services to collect a wide range of user interaction data, with privacy policies often failing to reveal the types of…
As millions of people use ChatGPT for tasks such as education, writing assistance, and health advice, concerns have grown about how personal prompts and data are stored and used. This study explores how Reddit users collectively negotiate…
As society becomes increasingly reliant on artificial intelligence, the need to mitigate risk and harm is paramount. In response, researchers and practitioners have developed tools to detect and reduce undesired bias, commonly referred to…
App reviews are a critical source of user feedback, offering valuable insights into an app's performance, features, usability, and overall user experience. Effectively analyzing these reviews is essential for guiding app development,…
Low-code applications are gaining popularity across various fields, enabling non-developers to participate in the software development process. However, due to the strong reliance on graphical user interfaces, they may unintentionally…
GitHub introduced the suggestion feature to enable reviewers to explicitly suggest code modifications in pull requests. These suggestions make the reviewers' feedback more actionable for the submitters and represent a valuable knowledge for…
Customer feedback in industrial forums offers rich but underexplored insights into real-world product experience. Yet systematic analysis remains challenging due to unstructured, domain-specific content and the scarcity of high-quality…
Mobile applications have become an inseparable part of people's daily life. Nonetheless, the market competition is extremely fierce, and apps lacking recognition among most users are susceptible to market elimination. To this end,…
Product innovation assessment in software sector is a timely topic. Nevertheless, research on that subject is particularly scant. As a result, there is a lack of criteria to measure software innovativeness. In a context of theoretical and…
Recommender systems are one of the most widely used services on several online platforms to suggest potential items to the end-users. These services often use different machine learning techniques for which fairness is a concerning factor,…
User feedback has grown in importance for organizations to improve software products. Prior studies focused primarily on feedback collection and reported a high-level overview of the processes, often overlooking how practitioners reason…
\textbf{Background:} Fairness and diversity are receiving growing attention in software engineering, particularly as AI and machine learning systems increasingly influence decision-making processes. While fairness is often examined at the…
Singapore, an urbanized and populated country with high penetration of smartphones, provides an excellent base for citizen-centric participatory sensing applications. Mobile participatory sensing applications offer an efficient means of…
Seniors represent a growing user base for mobile applications; however, many apps fail to adequately address their accessibility challenges and usability preferences. To investigate this issue, we conducted an exploratory focus group study…
Open-source software communities thrive on global collaboration and contributions from diverse participants. This study explores the Rust programming language ecosystem to understand its contributors' demographic composition and interaction…