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Ranking items by their probability of relevance has long been the goal of conventional ranking systems. While this maximizes traditional criteria of ranking performance, there is a growing understanding that it is an oversimplification in…
Mobile app users commonly rely on app store ratings and reviews to find apps that suit their needs. However, the sheer volume of reviews available on app stores can lead to information overload, thus impeding users' ability to make informed…
User reviews of mobile apps provide a communication channel for developers to perceive user satisfaction. Many app features that users have problems with are usually expressed by key phrases such as "upload pictures", which could be buried…
The elicitation of end-users' human values - such as freedom, honesty, transparency, etc. - is important in the development of software systems. We carried out two preliminary Q-studies to understand (a) the general human value opinion…
Recommendation systems and assistants (in short, recommenders) influence through online platforms most actions of our daily lives, suggesting items or providing solutions based on users' preferences or requests. This survey systematically…
Online communities such as drug-related subreddits serve as safe spaces for people who use drugs (PWUD), fostering discussions on substance use experiences, harm reduction, and addiction recovery. Users' shared narratives on these forums…
Millions of mobile apps have been available through various app markets. Although most app markets have enforced a number of automated or even manual mechanisms to vet each app before it is released to the market, thousands of low-quality…
Problem: We address the challenge in responsible computing where an exploitable mobile app is misused by one app user (an abuser) against another user or bystander (victim). We introduce the idea of a misuse audit of apps as a way of…
Choosing authentication schemes for a specific purpose is challenging for service providers, developers, and researchers. Previous ratings of technical and objective aspects showed that available schemes all have strengths and limitations.…
Numerous accessibility features have been developed and included in consumer operating systems to provide people with a variety of disabilities additional ways to access computing devices. Unfortunately, many users, especially older adults…
Context: Interest in diversity in software development has significantly increased in recent years. Reporting on diversity in software projects can enhance user trust and assist regulators in evaluating adoption. Recent AI directives…
Equity is crucial to the ethical implications in technology development. However, implementing equity in practice comes with complexities and nuances. In response, the research community, especially the human-computer interaction (HCI) and…
One main challenge in social media is to identify trustworthy information. If we cannot recognize information as trustworthy, that information may become useless or be lost. Opposite, we could consume wrong or fake information with major…
Requirements elicitation has recently been complemented with crowd-based techniques, which continuously involve large, heterogeneous groups of users who express their feedback through a variety of media. Crowd-based elicitation has great…
The sustainability of open source software (OSS) projects hinges on contributor retention. Interpersonal challenges can inhibit a feeling of welcomeness among contributors, particularly from underrepresented groups, which impacts their…
The increasing use of Artificial Intelligence (AI) in critical societal domains has amplified concerns about fairness, particularly regarding unequal treatment across sensitive attributes such as race, gender, and socioeconomic status.…
Fact-checking on major platforms, such as X, Meta, and TikTok, is shifting from expert-driven verification to a community-based setup, where users contribute explanatory notes to clarify why a post might be misleading. An important…
Ensuring digital inclusiveness is a critical priority in agri-food systems, particularly in the Global South, where digital divides persist. The Multidimensional Digital Inclusiveness Index (MDII) offers a comprehensive, human-led framework…
Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…
To foster the development of pedagogically potent and ethically sound AI-integrated learning landscapes, it is pivotal to critically explore the perceptions and experiences of the users immersed in these contexts. In this study, we perform…