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Turn-taking modeling is fundamental to spoken dialogue systems, yet its evaluation remains fragmented and often limited to binary boundary detection under narrow interaction settings. Such protocols hinder systematic comparison and obscure…
Teaching machines to accomplish tasks by conversing naturally with humans is challenging. Currently, developing task-oriented dialogue systems requires creating multiple components and typically this involves either a large amount of…
Multimodal chatbots have become one of the major topics for dialogue systems in both research community and industry. Recently, researchers have shed light on the multimodality of responses as well as dialogue contexts. This work explores…
Task-oriented Dialogue (TOD) Systems aim to build dialogue systems that assist users in accomplishing specific goals, such as booking a hotel or a restaurant. Traditional TODs rely on domain-specific APIs/DBs or external factual knowledge…
As large dialogue models become commonplace in practice, the problems surrounding high compute requirements for training, inference and larger memory footprint still persists. In this work, we present AUTODIAL, a multi-task dialogue model…
We present the first complete spoken dialogue system driven by a multi-dimensional statistical dialogue manager. This framework has been shown to substantially reduce data needs by leveraging domain-independent dimensions, such as social…
End-to-end spoken dialogue state tracking (DST) is made difficult by the tandem of having to handle speech input and data scarcity. Combining speech foundation encoders and large language models has been proposed in recent work as to…
Large language models (LLMs) show remarkable human-like capability in various domains and languages. However, a notable quality gap arises in low-resource languages, e.g., Indonesian indigenous languages, rendering them ineffective and…
Large language models (LLMs) are widely used as general-purpose knowledge sources, but they rely on parametric knowledge, limiting explainability and trustworthiness. In task-oriented dialogue (TOD) systems, this separation is explicit,…
While most task-oriented dialogues assume conversations between the agent and one user at a time, dialogue systems are increasingly expected to communicate with multiple users simultaneously who make decisions collaboratively. To facilitate…
Target-oriented dialogue systems, designed to proactively steer conversations toward predefined targets or accomplish specific system-side goals, are an exciting area in conversational AI. In this work, by formulating a <dialogue act,…
Collection of annotated dialogs for training task-oriented dialog systems have been one of the key bottlenecks in improving current models. While dialog response generation has been widely studied on the agent side, it is not evident if…
Task-oriented dialogue (TOD) systems aim to achieve specific goals through interactive dialogue. Such tasks usually involve following specific workflows, i.e. executing a sequence of actions in a particular order. While prior work has…
Indonesian is an agglutinative language since it has a compounding process of word-formation. Therefore, the translation model of this language requires a mechanism that is even lower than the word level, referred to as the sub-word level.…
Instruction-following text-to-speech (TTS) has emerged as an important capability for controllable and expressive speech generation, yet its evaluation remains underdeveloped due to limited benchmark coverage, weak diagnostic granularity,…
One of the major drawbacks of modularized task-completion dialogue systems is that each module is trained individually, which presents several challenges. For example, downstream modules are affected by earlier modules, and the performance…
This review gives an extensive overview of evaluation methods for task-oriented dialogue systems, paying special attention to practical applications of dialogue systems, for example for customer service. The review (1) provides an overview…
The underlying difference of linguistic patterns between general text and task-oriented dialogue makes existing pre-trained language models less useful in practice. In this work, we unify nine human-human and multi-turn task-oriented…
Recent technological advances have made it possible to build real-time, interactive spoken dialogue systems for a wide variety of applications. However, when users do not respect the limitations of such systems, performance typically…
End-to-end generation-based approaches have been investigated and applied in task-oriented dialogue systems. However, in industrial scenarios, existing methods face the bottlenecks of controllability (e.g., domain-inconsistent responses,…