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Task-oriented dialogue (TOD) systems have assisted users on many tasks, including ticket booking and service inquiries. While existing TOD systems have shown promising performance in serving customer needs, these systems mostly assume that…

Computation and Language · Computer Science 2022-10-25 Zhiqiang Hu , Roy Kaa-Wei Lee , Nancy F. Chen

A significant application of Large Language Models (LLMs), like ChatGPT, is their deployment as chat agents, which respond to human inquiries across a variety of domains. While current LLMs proficiently answer general questions, they often…

Computation and Language · Computer Science 2024-04-16 Lang Cao

The advent and fast development of neural networks have revolutionized the research on dialogue systems and subsequently have triggered various challenges regarding their automatic evaluation. Automatic evaluation of open-domain dialogue…

In this paper, we analyze the performance of a multitask end-to-end transformer model on the task of conversational recommendations, which aim to provide recommendations based on a user's explicit preferences expressed in dialogue. While…

Computation and Language · Computer Science 2023-05-11 Naveen Ram , Dima Kuzmin , Ellie Ka In Chio , Moustafa Farid Alzantot , Santiago Ontanon , Ambarish Jash , Judith Yue Li

Dialogue datasets are crucial for deep learning-based task-oriented dialogue system research. While numerous English language multi-domain task-oriented dialogue datasets have been developed and contributed to significant advancements in…

Computation and Language · Computer Science 2024-03-27 Atsumoto Ohashi , Ryu Hirai , Shinya Iizuka , Ryuichiro Higashinaka

Task-oriented dialogue systems aim to help users achieve their goals in specific domains. Recent neural dialogue systems use the entire dialogue history for abundant contextual information accumulated over multiple conversational turns.…

Computation and Language · Computer Science 2021-03-12 Hyunmin Jeon , Gary Geunbae Lee

Dialogue act annotations are important to improve response generation quality in task-oriented dialogue systems. However, it can be challenging to use dialogue acts to control response generation in a generalizable way because different…

Computation and Language · Computer Science 2023-08-03 Qingyang Wu , James Gung , Raphael Shu , Yi Zhang

Due to the significance and value in human-computer interaction and natural language processing, task-oriented dialog systems are attracting more and more attention in both academic and industrial communities. In this paper, we survey…

Computation and Language · Computer Science 2020-06-24 Zheng Zhang , Ryuichi Takanobu , Qi Zhu , Minlie Huang , Xiaoyan Zhu

In current text-based task-oriented dialogue (TOD) systems, user emotion detection (ED) is often overlooked or is typically treated as a separate and independent task, requiring additional training. In contrast, our work demonstrates that…

Computation and Language · Computer Science 2024-07-01 Armand Stricker , Patrick Paroubek

Dialogue systems for Automatic Differential Diagnosis (ADD) have a wide range of real-life applications. These dialogue systems are promising for providing easy access and reducing medical costs. Building end-to-end ADD dialogue systems…

Computation and Language · Computer Science 2023-08-17 Srija Macherla , Man Luo , Mihir Parmar , Chitta Baral

Current task-oriented dialog (TOD) systems mostly manage structured knowledge (e.g. databases and tables) to guide the goal-oriented conversations. However, they fall short of handling dialogs which also involve unstructured knowledge (e.g.…

Computation and Language · Computer Science 2022-02-02 Silin Gao , Ryuichi Takanobu , Antoine Bosselut , Minlie Huang

An important unexplored aspect in previous work on user satisfaction estimation for Task-Oriented Dialogue (TOD) systems is their evaluation in terms of robustness for the identification of user dissatisfaction: current benchmarks for user…

Computation and Language · Computer Science 2024-08-21 Amin Abolghasemi , Zhaochun Ren , Arian Askari , Mohammad Aliannejadi , Maarten de Rijke , Suzan Verberne

Adding an emotions using prosody manipulation method for Indonesian text to speech system. Text To Speech (TTS) is a system that can convert text in one language into speech, accordance with the reading of the text in the language used. The…

Sound · Computer Science 2016-06-30 Salita Ulitia Prini , Ary Setijadi Prihatmanto

Task-oriented dialogue (ToD) systems help users execute well-defined tasks across a variety of domains (e.g., $\textit{flight booking}$ or $\textit{food ordering}$), with their Natural Language Understanding (NLU) components being dedicated…

Computation and Language · Computer Science 2024-04-10 Evgeniia Razumovskaia , Goran Glavaš , Anna Korhonen , Ivan Vulić

Linguistic entrainment, or alignment, represents a phenomenon where linguistic patterns employed by conversational participants converge to one another. While entrainment has been shown to produce a more natural user experience, most…

Computation and Language · Computer Science 2024-04-05 Nalin Kumar , Ondřej Dušek

Task-oriented dialog (TOD) systems typically manage structured knowledge (e.g. ontologies and databases) to guide the goal-oriented conversations. However, they fall short of handling dialog turns grounded on unstructured knowledge (e.g.…

Computation and Language · Computer Science 2021-06-03 Silin Gao , Ryuichi Takanobu , Wei Peng , Qun Liu , Minlie Huang

Task-oriented dialogue research has mainly focused on a few popular languages like English and Chinese, due to the high dataset creation cost for a new language. To reduce the cost, we apply manual editing to automatically translated data.…

This paper describes the submission of our end-to-end YiTrans speech translation system for the IWSLT 2022 offline task, which translates from English audio to German, Chinese, and Japanese. The YiTrans system is built on large-scale…

Computation and Language · Computer Science 2022-06-15 Ziqiang Zhang , Junyi Ao , Long Zhou , Shujie Liu , Furu Wei , Jinyu Li

One of the first steps in the utterance interpretation pipeline of many task-oriented conversational AI systems is to identify user intents and the corresponding slots. Since data collection for machine learning models for this task is…

Computation and Language · Computer Science 2019-04-03 Sebastian Schuster , Sonal Gupta , Rushin Shah , Mike Lewis

This paper proposes a novel end-to-end architecture for task-oriented dialogue systems. It is based on a simple and practical yet very effective sequence-to-sequence approach, where language understanding and state tracking tasks are…

Computation and Language · Computer Science 2019-08-08 Lei Shu , Piero Molino , Mahdi Namazifar , Hu Xu , Bing Liu , Huaixiu Zheng , Gokhan Tur