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Recent dialogue datasets like MultiWOZ 2.1 and Taskmaster-1 constitute some of the most challenging tasks for present-day dialogue models and, therefore, are widely used for system evaluation. We identify several issues with the…

Computation and Language · Computer Science 2020-04-23 Johannes E. M. Mosig , Vladimir Vlasov , Alan Nichol

Existing dialog datasets contain a sequence of utterances and responses without any explicit background knowledge associated with them. This has resulted in the development of models which treat conversation as a sequence-to-sequence…

Computation and Language · Computer Science 2018-09-24 Nikita Moghe , Siddhartha Arora , Suman Banerjee , Mitesh M. Khapra

Robust dialogue belief tracking is a key component in maintaining good quality dialogue systems. The tasks that dialogue systems are trying to solve are becoming increasingly complex, requiring scalability to multi domain, semantically rich…

Computation and Language · Computer Science 2018-07-18 Osman Ramadan , Paweł Budzianowski , Milica Gašić

Recent advancements in instruction-tuning datasets have predominantly focused on specific tasks like mathematical or logical reasoning. There has been a notable gap in data designed for aligning language models to maintain topic relevance…

Computation and Language · Computer Science 2024-06-24 Makesh Narsimhan Sreedhar , Traian Rebedea , Shaona Ghosh , Jiaqi Zeng , Christopher Parisien

LLM-driven dialog systems are used in a diverse set of applications, ranging from healthcare to customer service. However, given their generalization capability, it is difficult to ensure that these chatbots stay within the boundaries of…

Computation and Language · Computer Science 2024-08-06 Stuti Agrawal , Nishi Uppuluri , Pranav Pillai , Revanth Gangi Reddy , Zoey Li , Gokhan Tur , Dilek Hakkani-Tur , Heng Ji

Statistical spoken dialogue systems usually rely on a single- or multi-domain dialogue model that is restricted in its capabilities of modelling complex dialogue structures, e.g., relations. In this work, we propose a novel dialogue model…

Computation and Language · Computer Science 2019-01-09 Stefan Ultes , Paweł\ Budzianowski , Iñigo Casanueva , Lina Rojas-Barahona , Bo-Hsiang Tseng , Yen-Chen Wu , Steve Young , Milica Gašić

Spoken Dialogue Models (SDMs) have recently attracted significant attention for their ability to generate voice responses directly to users' spoken queries. Despite their increasing popularity, there exists a gap in research focused on…

Computation and Language · Computer Science 2025-10-07 Chengqian Ma , Wei Tao , Yiwen Guo

By evaluating Large Language Models (LLMs) through uniform, text-only interfaces, current academic benchmarks obscure how the unique designs and affordances of distinct commercial platforms shape real-world user behavior and system…

Computation and Language · Computer Science 2026-05-19 Yueru Yan , Tuc Nguyen , Bo Su , Melissa Lieffers , Thai Le

Conversational modeling is an important task in natural language understanding and machine intelligence. Although previous approaches exist, they are often restricted to specific domains (e.g., booking an airline ticket) and require…

Computation and Language · Computer Science 2015-07-23 Oriol Vinyals , Quoc Le

The fast growth of digital health systems has led to a need to better comprehend how they interpret and represent patient-reported symptoms. Chatbots have been used in healthcare to provide clinical support and enhance the user experience,…

Machine Learning · Computer Science 2025-12-02 Hamed Razavi

In this work, we evaluate various existing dialogue relevance metrics, find strong dependency on the dataset, often with poor correlation with human scores of relevance, and propose modifications to reduce data requirements and domain…

Computation and Language · Computer Science 2022-06-07 Ian Berlot-Attwell , Frank Rudzicz

Open-domain dialogue systems have made promising progress in recent years. While the state-of-the-art dialogue agents are built upon large-scale text-based social media data and large pre-trained models, there is no guarantee these agents…

Computation and Language · Computer Science 2023-06-16 Jingsheng Gao , Yixin Lian , Ziyi Zhou , Yuzhuo Fu , Baoyuan Wang

Though great progress has been made for human-machine conversation, current dialogue system is still in its infancy: it usually converses passively and utters words more as a matter of response, rather than on its own initiatives. In this…

Computation and Language · Computer Science 2019-11-11 Wenquan Wu , Zhen Guo , Xiangyang Zhou , Hua Wu , Xiyuan Zhang , Rongzhong Lian , Haifeng Wang

Chatbots, taking advantage of the success of the messaging apps and recent advances in Artificial Intelligence, have become very popular, from helping business to improve customer services to chatting to users for the sake of conversation…

Computation and Language · Computer Science 2018-02-21 Ana Paula Appel , Paulo Rodrigo Cavalin , Marisa Affonso Vasconcelos , Claudio Santos Pinhanez

Open-domain chatbots are supposed to converse freely with humans without being restricted to a topic, task or domain. However, the boundaries and/or contents of open-domain conversations are not clear. To clarify the boundaries of…

Computation and Language · Computer Science 2022-11-28 A. Seza Doğruöz , Gabriel Skantze

Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue…

Computation and Language · Computer Science 2022-01-19 Chen Zhang , Luis Fernando D'Haro , Thomas Friedrichs , Haizhou Li

We study conversational dialog in which there are many possible responses to a given history. We present the MultiTalk Dataset, a corpus of over 320,000 sentences of written conversational dialog that balances a high branching factor (10)…

Computation and Language · Computer Science 2021-02-03 Yao Dou , Maxwell Forbes , Ari Holtzman , Yejin Choi

Despite the multi-turn open-domain dialogue systems have attracted more and more attention and made great progress, the existing dialogue systems are still very boring. Nearly all the existing dialogue models only provide a response when…

Computation and Language · Computer Science 2019-12-23 Tian Lan , Xianling Mao , Heyan Huang , Wei Wei

Fully data driven Chatbots for non-goal oriented dialogues are known to suffer from inconsistent behaviour across their turns, stemming from a general difficulty in controlling parameters like their assumed background personality and…

Computation and Language · Computer Science 2020-03-31 Fabian Galetzka , Chukwuemeka U. Eneh , David Schlangen

Recent work in open-domain conversational agents has demonstrated that significant improvements in model engagingness and humanness metrics can be achieved via massive scaling in both pre-training data and model size (Adiwardana et al.,…

Computation and Language · Computer Science 2020-10-05 Kurt Shuster , Eric Michael Smith , Da Ju , Jason Weston