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Since internet technologies have advanced, one of the primary factors in company development is customer happiness. Online platforms have become prominent places for sharing reviews. Twitter is one of these platforms where customers…

Machine Learning · Computer Science 2024-08-31 Md Mahmudul Hasan , Shaikh Anowarul Fattah

Various domain users are increasingly leveraging real-time social media data to gain rapid situational awareness. However, due to the high noise in the deluge of data, effectively determining semantically relevant information can be…

Social and Information Networks · Computer Science 2019-10-09 Luke S. Snyder , Yi-Shan Lin , Morteza Karimzadeh , Dan Goldwasser , David S. Ebert

With the increase of digital data and social network platforms the impact of social media science in driving company decision related to product/service features and customer care operations is becoming more crucial. In particular, platform…

Social and Information Networks · Computer Science 2022-07-05 Davide Stirparo , Beatrice Penna , Mohammad Kazemi , Ariona Shashaj

The field of NLP has seen unprecedented achievements in recent years. Most notably, with the advent of large-scale pre-trained Transformer-based language models, such as BERT, there has been a noticeable improvement in text representation.…

Computation and Language · Computer Science 2020-12-08 Lili Wang , Chongyang Gao , Jason Wei , Weicheng Ma , Ruibo Liu , Soroush Vosoughi

Sentiment analysis on social media data such as tweets and weibo has become a very important and challenging task. Due to the intrinsic properties of such data, tweets are short, noisy, and of divergent topics, and sentiment classification…

Computation and Language · Computer Science 2016-05-06 Minlie Huang , Yujie Cao , Chao Dong

Social media are becoming an increasingly important source of information about the public mood regarding issues such as elections, Brexit, stock market, etc. In this paper we focus on sentiment classification of Twitter data. Construction…

Computation and Language · Computer Science 2021-08-31 Igor Mozetič , Luis Torgo , Vitor Cerqueira , Jasmina Smailović

T\"urkiye is located on a fault line; earthquakes often occur on a large and small scale. There is a need for effective solutions for gathering current information during disasters. We can use social media to get insight into public…

Computation and Language · Computer Science 2022-12-06 Özgür Agrali , Hakan Sökün , Enis Karaarslan

Microblogging platforms, of which Twitter is a representative example, are valuable information sources for market screening and financial models. In them, users voluntarily provide relevant information, including educated knowledge on…

Information Retrieval · Computer Science 2024-04-16 Silvia García-Méndez , Francisco de Arriba-Pérez , Ana Barros-Vila , Francisco J. González-Castaño

Sentiment analysis (SA) has become an extensive research area in recent years impacting diverse fields including ecommerce, consumer business, and politics, driven by increasing adoption and usage of social media platforms. It is…

Computation and Language · Computer Science 2021-06-03 Sarojadevi Palani , Prabhu Rajagopal , Sidharth Pancholi

User reviews on e-commerce platforms exhibit dynamic sentiment patterns driven by temporal and contextual factors. Traditional sentiment analysis methods focus on static reviews, failing to capture the evolving temporal relationship between…

Computation and Language · Computer Science 2025-06-18 Xin Zhang , Qiyu Wei , Yingjie Zhu , Linhai Zhang , Deyu Zhou , Sophia Ananiadou

Social media platforms like Twitter have increasingly relied on Natural Language Processing NLP techniques to analyze and understand the sentiments expressed in the user generated content. One such state of the art NLP model is…

Computation and Language · Computer Science 2025-04-03 Akil Raj Subedi , Taniya Shah , Aswani Kumar Cherukuri , Thanos Vasilakos

This study explores how people view and respond to the proposals of NYC congestion pricing evolve in time. To understand these responses, Twitter data is collected and analyzed. Critical groups in the recurrent process are detected by…

Computers and Society · Computer Science 2020-08-18 Qian Ye , Xiaohong Chen , Onur Kalan , Kaan Ozbay

In this paper , we tackle Sentiment Analysis conditioned on a Topic in Twitter data using Deep Learning . We propose a 2-tier approach : In the first phase we create our own Word Embeddings and see that they do perform better than…

Computation and Language · Computer Science 2017-10-31 Sharath T. S. , Shubhangi Tandon

A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying…

Computation and Language · Computer Science 2020-06-02 Pengyuan Li , Lei Huang , Guang-jie Ren

Cycling plays an important role in sustainable urban mobility, yet how people perceive cycling infrastructure varies widely and remains challenging to assess at large spatial scales. Existing research has mainly relied on surveys or…

Social and Information Networks · Computer Science 2026-03-19 Shiva Azimi , Arash Tavakoli

In this paper we propose a novel approach for Twitter traffic analysis based on renewal theory. Even though twitter datasets are of increasing interest to researchers, extracting information from message timing remains somewhat unexplored.…

Computers and Society · Computer Science 2012-04-19 Javier Esteban , Antonio Ortega , Sean McPherson , Maheswaran Sathiamoorthy

Modern cities are complex systems, evolving at a fast pace. Thus, many urban planning, political, and economic decisions require a deep and up-to-date understanding of the local context of urban neighborhoods. This study shows that the…

Social and Information Networks · Computer Science 2017-07-20 Philipp Kats , Cheng Qian , Constantine Kontokosta , Stanislav Sobolevsky

Rapid increase in the volume of sentiment rich social media on the web has resulted in an increased interest among researchers regarding Sentimental Analysis and opinion mining. However, with so much social media available on the web,…

Information Retrieval · Computer Science 2014-10-28 Chetan Kaushik , Atul Mishra

We propose an analytical framework able to investigate discussions about polarized topics in online social networks from many different angles. The framework supports the analysis of social networks along several dimensions: time, space and…

Social and Information Networks · Computer Science 2016-05-09 Mauro Coletto , Claudio Lucchese , Cristina Ioana Muntean , Franco Maria Nardini , Andrea Esuli , Chiara Renso , Raffaele Perego

This paper describes our deep learning-based approach to sentiment analysis in Twitter as part of SemEval-2016 Task 4. We use a convolutional neural network to determine sentiment and participate in all subtasks, i.e. two-point,…

Computation and Language · Computer Science 2016-09-12 Sebastian Ruder , Parsa Ghaffari , John G. Breslin
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