Related papers: User Attitudes to Content Moderation in Web Search
Search engine results depend not only on the algorithms but also on how users interact with them. However, factors affecting the selection of a search query remain understudied. Using a representative survey of Swiss citizens before a round…
Search engines like Google have become major information gatekeepers that use artificial intelligence (AI) to determine who and what voters find when searching for political information. This article proposes and tests a framework of…
Recommendation systems are pervasive in the digital economy. An important assumption in many deployed systems is that user consumption reflects user preferences in a static sense: users consume the content they like with no other…
Political polarization appears to be on the rise, as measured by voting behavior, general affect towards opposing partisans and their parties, and contents posted and consumed online. Research over the years has focused on the role of the…
Toxicity detection algorithms, originally designed with reactive content moderation in mind, are increasingly being deployed into proactive end-user interventions to moderate content. Through a socio-technical lens and focusing on contexts…
Opinionated users often seek information that aligns with their preexisting beliefs while dismissing contradictory evidence due to confirmation bias. This conduct hinders their ability to consider alternative stances when searching the web.…
YouTube has revolutionized the way people discover and consume video. Although YouTube facilitates easy access to hundreds of well-produced and trustworthy videos, abhorrent, misinformative, and mistargeted content is also common. The…
With the spread of high-speed Internet and portable smart devices, the way people access and consume information has drastically changed. However, this presents many challenges, including information overload, personal data leakage, and…
Social media platforms struggle to protect users from harmful content through content moderation. These platforms have recently leveraged machine learning models to cope with the vast amount of user-generated content daily. Since moderation…
Profiling users for the purpose of targeted advertisements or other kinds of personalization is very popular on the internet. But besides the benefits of individually tailored news feeds and shopping recommendation research has shown that…
Google Search is an important way that people seek information about politics, and Google states that it is ``committed to providing timely and authoritative information on Google Search to help voters understand, navigate, and participate…
People use web search engines to find information before forming opinions, which can lead to practical decisions with different levels of impact. The cognitive effort of search can leave opinionated users vulnerable to cognitive biases,…
Older adults' need for quality health information has never been more critical as during the COVID-19 pandemic. Yet, they are susceptible to the wide-spread misinformation disseminated through search engines and social media. To build a…
Online power-asymmetric conflicts are prevalent, and most platforms rely on human moderators to conduct moderation currently. Previous studies have been continuously focusing on investigating human moderation biases in different scenarios,…
Web search engines apply a variety of ranking signals to achieve user satisfaction, i.e., results pages that provide the best-possible results to the user. While these ranking signals implicitly consider credibility (e.g., by measuring…
Multi-modal search engines have experienced significant growth and widespread use in recent years, making them the second most common internet use. While search engine systems offer a range of services, the image search field has recently…
Research on children's online experience and computer interaction often overlooks the relationship children have with hidden algorithms that control the content they encounter. Furthermore, it is not only about how children interact with…
Online debates are often characterised by extreme polarisation and heated discussions among users. The presence of hate speech online is becoming increasingly problematic, making necessary the development of appropriate countermeasures. In…
Search engines are nowadays one of the most important entry points for Internet users and a central tool to solve most of their information needs. Still, there exist a substantial amount of users' searches which obtain unsatisfactory…
The internet has become a central medium through which `networked publics' express their opinions and engage in debate. Offensive comments and personal attacks can inhibit participation in these spaces. Automated content moderation aims to…