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Building reliable conversational AI assistants for customer-facing industries remains challenging due to noisy conversational data, fragmented knowledge, and the requirement for accurate human hand-off - particularly in domains that depend…
In this work, we propose a video-based transfer learning approach for predicting problem outcomes of students working with an intelligent tutoring system (ITS). By analyzing a student's face and gestures, our method predicts the outcome of…
Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…
Conversational AIs, or chatbots, mimic human speech when conversing. Smart assistants facilitate the automation of several tasks that needed human intervention earlier. Because of their accuracy, absence of dependence on human resources,…
Agent applications are increasingly adopted to automate workflows across diverse tasks. However, due to the heterogeneous domains they operate in, it is challenging to create a scalable evaluation framework. Prior works each employ their…
Cognitive task analysis (CTA) is a type of analysis in applied psychology aimed at eliciting and representing the knowledge and thought processes of domain experts. In CTA, often heavy human labor is involved to parse the interview…
Dialogue policy learning for task-oriented dialogue systems has enjoyed great progress recently mostly through employing reinforcement learning methods. However, these approaches have become very sophisticated. It is time to re-evaluate it.…
Multi-touch attribution (MTA) currently plays a pivotal role in achieving a fair estimation of the contributions of each advertising touchpoint to-wards conversion behavior, deeply influencing budget allocation and advertising…
Chatter identification and detection in machining processes has been an active area of research in the past two decades. Part of the challenge in studying chatter is that machining equations that describe its occurrence are often nonlinear…
To build an open-domain multi-turn conversation system is one of the most interesting and challenging tasks in Artificial Intelligence. Many research efforts have been dedicated to building such dialogue systems, yet few shed light on…
As we move closer to real-world AI systems, AI agents must be able to deal with multiparty (group) conversations. Recognizing and interpreting multiparty behaviors is challenging, as the system must recognize individual behavioral cues,…
The affective attitude of liking a recommended item reflects just one category in a wide spectrum of affective phenomena that also includes emotions such as entranced or intrigued, moods such as cheerful or buoyant, as well as more…
Sequential recommendation tasks, which aim to predict the next item a user will interact with, typically rely on models trained solely on historical data. However, in real-world scenarios, user behavior can fluctuate in the long interaction…
Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…
Recommender systems are embracing conversational technologies to obtain user preferences dynamically, and to overcome inherent limitations of their static models. A successful Conversational Recommender System (CRS) requires proper handling…
Explainable AI (XAI) techniques aim to provide insights into predictive models and enhance user performance, yet they often fall short of these expectations. Conversational XAI assistants promise to overcome such limitations, but empirical…
Understanding why certain individuals work well (or poorly) together as a team is a key research focus in the psychological and behavioral sciences and a fundamental problem for team-based organizations. Nevertheless, we have a limited…
Modern day conversational agents are trained to emulate the manner in which humans communicate. To emotionally bond with the user, these virtual agents need to be aware of the affective state of the user. Transformers are the recent state…
Web agents, which couple language models with browsing and tool-use capabilities, show promise as open web assistants. Yet progress is increasingly limited by the lack of scalable, process-level supervision. Existing benchmarks are largely…
In this paper, we present computational models to predict Twitter users' attitude towards a specific brand through their personal and social characteristics. We also predict their likelihood to take different actions based on their…