English
Related papers

Related papers: Bias and Fairness in Chatbots: An Overview

200 papers

Large Language Models (LLMs) demonstrate impressive capabilities across various fields, yet their increasing use raises critical security concerns. This article reviews recent literature addressing key issues in LLM security, with a focus…

Cryptography and Security · Computer Science 2025-11-26 Benji Peng , Keyu Chen , Ming Li , Pohsun Feng , Ziqian Bi , Junyu Liu , Xinyuan Song , Qian Niu

Recent advances in Large Language Models (LLMs) have enabled human-like responses across various tasks, raising questions about their ethical decision-making capabilities and potential biases. This study systematically evaluates how nine…

Computers and Society · Computer Science 2025-11-03 Wentao Xu , Yile Yan , Yuqi Zhu

Healthcare systems around the world are grappling with issues like inefficient diagnostics, rising costs, and limited access to specialists. These problems often lead to delays in treatment and poor health outcomes. Most current AI and deep…

Artificial Intelligence · Computer Science 2025-12-22 Maliha Tabassum , M Shamim Kaiser

The development and deployment of chatbot technology, while spanning decades and employing different techniques, require innovative frameworks to understand and interrogate their functionality and implications. A mere technocentric account…

Computers and Society · Computer Science 2025-01-22 Mauricio Figueroa-Torres

Conversational LLMs function as black box systems, leaving users guessing about why they see the output they do. This lack of transparency is potentially problematic, especially given concerns around bias and truthfulness. To address this…

Machine learning techniques have conquered many different tasks in speech and natural language processing, such as speech recognition, information extraction, text and speech generation, and human machine interaction using natural language…

Computation and Language · Computer Science 2025-03-18 Sebastian Möller , Pia Knoeferle , Britta Schulte , Nils Feldhus

Artificial intelligence is seen as increasingly important, and potentially profoundly so, but the fields of AI ethics and AI engineering have not fully recognized that these technologies, including large language models (LLMs), will have…

Artificial Intelligence · Computer Science 2024-03-05 Sankalpa Ghose , Yip Fai Tse , Kasra Rasaee , Jeff Sebo , Peter Singer

While large language models (LLMs) like ChatGPT have shown impressive capabilities in Natural Language Processing (NLP) tasks, a systematic investigation of their potential in this field remains largely unexplored. This study aims to…

Computation and Language · Computer Science 2025-08-26 Libo Qin , Qiguang Chen , Xiachong Feng , Yang Wu , Yongheng Zhang , Yinghui Li , Min Li , Wanxiang Che , Philip S. Yu

Large Language Models (LLMs), which simulate human users, are frequently employed to evaluate chatbots in applications such as tutoring and customer service. Effective evaluation necessitates a high degree of human-like diversity within…

Computation and Language · Computer Science 2024-09-04 Xiaoyu Lin , Xinkai Yu , Ankit Aich , Salvatore Giorgi , Lyle Ungar

The rise of generative artificial intelligence, particularly Large Language Models (LLMs), has intensified the imperative to scrutinize fairness alongside accuracy. Recent studies have begun to investigate fairness evaluations for LLMs…

Information Retrieval · Computer Science 2024-08-31 Chandan Kumar Sah , Lian Xiaoli , Muhammad Mirajul Islam

With the release of ChatGPT and other large language models (LLMs) the discussion about the intelligence, possibilities, and risks, of current and future models have seen large attention. This discussion included much debated scenarios…

Artificial Intelligence · Computer Science 2024-07-31 Nils Körber , Silvan Wehrli , Christopher Irrgang

Recent developments in natural language processing have demonstrated the potential of large language models (LLMs) to improve a range of educational and learning outcomes. Of recent chatbots based on LLMs, ChatGPT and Bard have made it…

Deep learning is increasingly being used in high-stake decision making applications that affect individual lives. However, deep learning models might exhibit algorithmic discrimination behaviors with respect to protected groups, potentially…

Machine Learning · Computer Science 2020-03-20 Mengnan Du , Fan Yang , Na Zou , Xia Hu

This survey explores the fairness of large language models (LLMs) in e-commerce, examining their progress, applications, and the challenges they face. LLMs have become pivotal in the e-commerce domain, offering innovative solutions and…

Computation and Language · Computer Science 2024-06-25 Qingyang Ren , Zilin Jiang , Jinghan Cao , Sijia Li , Chiqu Li , Yiyang Liu , Shuning Huo , Tiange He , Yuan Chen

The use of natural language interfaces in the field of human-computer interaction is undergoing intense study through dedicated scientific and industrial research. The latest contributions in the field, including deep learning approaches…

Computation and Language · Computer Science 2024-02-07 Quim Motger , Xavier Franch , Jordi Marco

As modern Large Language Models (LLMs) shatter many state-of-the-art benchmarks in a variety of domains, this paper investigates their behavior in the domains of ethics and fairness, focusing on protected group bias. We conduct a two-part…

Computers and Society · Computer Science 2024-03-25 Hadas Kotek , David Q. Sun , Zidi Xiu , Margit Bowler , Christopher Klein

Natural Language Generation tools, such as chatbots that can generate human-like conversational text, are becoming more common both for personal and professional use. However, there are concerns about their trustworthiness and ethical…

Human-Computer Interaction · Computer Science 2023-10-13 Beatriz Cabrero-Daniel , Andrea Sanagustín Cabrero

With the rapid growth of Large Language Models (LLMs), criticism of their societal impact has also grown. Work in Responsible AI (RAI) has focused on the development of AI systems aimed at reducing harm. Responding to RAI's criticisms and…

Human-Computer Interaction · Computer Science 2026-02-04 Matthew P. Lad , Louisa Conwill , Megan Levis Scheirer

The widespread adoption of Machine Learning systems, especially in more decision-critical applications such as criminal sentencing and bank loans, has led to increased concerns about fairness implications. Algorithms and metrics have been…

Machine Learning · Computer Science 2023-08-15 Usman Gohar , Lu Cheng

Fairness is a critical requirement for human-related, high-stakes software systems, motivating extensive research on bias mitigation. Prior work has largely focused on tabular data settings using traditional Machine Learning (ML) methods.…

Software Engineering · Computer Science 2026-04-15 Xinyue Li , Sixuan Li , Ying Xiao , Jie M. Zhang , Zhou Yang , Xuanzhe Liu , Zhenpeng Chen