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Related papers: Bias and Fairness in Chatbots: An Overview

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As Machine Learning technologies become increasingly used in contexts that affect citizens, companies as well as researchers need to be confident that their application of these methods will not have unexpected social implications, such as…

Machine Learning · Computer Science 2025-03-06 Simon Caton , Christian Haas

Large Language Models (LLMs) have revolutionized natural language processing, but their susceptibility to biases poses significant challenges. This comprehensive review examines the landscape of bias in LLMs, from its origins to current…

Computation and Language · Computer Science 2026-05-04 Yufei Guo , Muzhe Guo , Juntao Su , Zhou Yang , Mengqiu Zhu , Hongfei Li , Mengyang Qiu , Shuo Shuo Liu

Large Language models (LLMs), such as ChatGPT, have gained popularity in recent years with the advancement of Natural Language Processing (NLP), with use cases spanning many disciplines and daily lives as well. LLMs inherit explicit and…

Computation and Language · Computer Science 2025-12-01 Fatima Kazi

Modern NLP systems exhibit a range of biases, which a growing literature on model debiasing attempts to correct. However current progress is hampered by a plurality of definitions of bias, means of quantification, and oftentimes vague…

Computation and Language · Computer Science 2023-02-14 Xudong Han , Timothy Baldwin , Trevor Cohn

Artificial Intelligence (AI) models are now being utilized in all facets of our lives such as healthcare, education and employment. Since they are used in numerous sensitive environments and make decisions that can be life altering,…

Artificial Intelligence · Computer Science 2024-03-27 Tahsin Alamgir Kheya , Mohamed Reda Bouadjenek , Sunil Aryal

A chatbot's personality design is key to interaction quality. As chatbots evolved from rule-based systems to those powered by large language models (LLMs), evaluating the effectiveness of their personality design has become increasingly…

Human-Computer Interaction · Computer Science 2025-08-11 Huiqi Zou , Pengda Wang , Zihan Yan , Tianjun Sun , Ziang Xiao

Large Language Models (LLMs) have fundamentally transformed the field of natural language processing; however, their vulnerability to biases presents a notable obstacle that threatens both fairness and trust. This review offers an extensive…

Computation and Language · Computer Science 2025-09-19 Kiana Kiashemshaki , Mohammad Jalili Torkamani , Negin Mahmoudi , Meysam Shirdel Bilehsavar

As ChatGPT and other Large Language Model (LLM)-based AI chatbots become increasingly integrated into individuals' daily lives, important research questions arise. What concerns and risks do these systems pose for individual users? What…

Computers and Society · Computer Science 2025-08-15 Chengen Wang , Murat Kantarcioglu

Artificial intelligence (AI), particularly in the form of large language models (LLMs) or chatbots, has become increasingly integrated into our daily lives. In the past five years, several LLMs have been introduced, including ChatGPT by…

Human-Computer Interaction · Computer Science 2026-05-06 Mouhacine Benosman

Machine learning has significantly enhanced the abilities of robots, enabling them to perform a wide range of tasks in human environments and adapt to our uncertain real world. Recent works in various machine learning domains have…

Large language models (LLMs) provide a new way to build chatbots by accepting natural language prompts. Yet, it is unclear how to design prompts to power chatbots to carry on naturalistic conversations while pursuing a given goal, such as…

Human-Computer Interaction · Computer Science 2024-05-08 Jing Wei , Sungdong Kim , Hyunhoon Jung , Young-Ho Kim

Language Models (LMs) have demonstrated exceptional performance across various Natural Language Processing (NLP) tasks. Despite these advancements, LMs can inherit and amplify societal biases related to sensitive attributes such as gender…

Computation and Language · Computer Science 2026-01-16 Zhipeng Yin , Zichong Wang , Avash Palikhe , Wenbin Zhang

The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…

Human-Computer Interaction · Computer Science 2023-01-18 Geovana Ramos Sousa Silva , Edna Dias Canedo

With the rapid evolution of Natural Language Processing (NLP), Large Language Models (LLMs) like ChatGPT have emerged as powerful tools capable of transforming various sectors. Their vast knowledge base and dynamic interaction capabilities…

Computers and Society · Computer Science 2024-01-02 Kevin Wang , Jason Ramos , Ramon Lawrence

LGBTQ+ individuals are increasingly turning to chatbots powered by large language models (LLMs) to meet their mental health needs. However, little research has explored whether these chatbots can adequately and safely provide tailored…

Human-Computer Interaction · Computer Science 2024-02-15 Zilin Ma , Yiyang Mei , Yinru Long , Zhaoyuan Su , Krzysztof Z. Gajos

Generative AI models continue to become more powerful. The launch of ChatGPT in November 2022 has ushered in a new era of AI. ChatGPT and other similar chatbots have a range of capabilities, from answering student homework questions to…

Computers and Society · Computer Science 2023-06-14 Yanchen Wang , Lisa Singh

This study investigates the design, development, and evaluation of a Large Language Model (LLM)-based chatbot for teaching English conversations in an English as a Foreign Language (EFL) context. Employing the Design and Development…

Human-Computer Interaction · Computer Science 2024-09-10 Jaekwon Park , Jiyoung Bae , Unggi Lee , Taekyung Ahn , Sookbun Lee , Dohee Kim , Aram Choi , Yeil Jeong , Jewoong Moon , Hyeoncheol Kim

Large Language Models (LLMs) have become foundational in modern language-driven software applications, profoundly influencing daily life. A critical technique in leveraging their potential is role-playing, where LLMs simulate diverse roles…

Computers and Society · Computer Science 2026-04-23 Xinyue Li , Zhenpeng Chen , Jie M. Zhang , Ying Xiao , Tianlin Li , Weisong Sun , Yang Liu , Yiling Lou , Xuanzhe Liu

The importance of addressing fairness and bias in artificial intelligence (AI) systems cannot be over-emphasized. Mainstream media has been awashed with news of incidents around stereotypes and other types of bias in many of these systems…

Computation and Language · Computer Science 2024-09-10 Tosin Adewumi , Lama Alkhaled , Namrata Gurung , Goya van Boven , Irene Pagliai

Large Language Models (LLMs) as chatbots have drawn remarkable attention thanks to their versatile capability in natural language processing as well as in a wide range of tasks. While there has been great enthusiasm towards adopting such…

Systems and Control · Electrical Eng. & Systems 2024-06-24 Subir Majumder , Lin Dong , Fatemeh Doudi , Yuting Cai , Chao Tian , Dileep Kalathi , Kevin Ding , Anupam A. Thatte , Na Li , Le Xie