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Selecting a college major is a difficult decision for many incoming freshmen. Traditional academic advising is often hindered by long wait times, intimidating environments, and limited personalization. AI Chatbots present an opportunity to…

Computers and Society · Computer Science 2025-10-14 Prarthana P. Kartholy , Thandi M. Labor , Neil N. Panchal , Sean H. Wang , Hillary N. Owusu

While personalized recommendations are often desired by users, it can be difficult in practice to distinguish cases of bias from cases of personalization: we find that models generate racially stereotypical recommendations regardless of…

Computation and Language · Computer Science 2025-06-03 Anjali Kantharuban , Jeremiah Milbauer , Maarten Sap , Emma Strubell , Graham Neubig

Algorithmic hiring has become increasingly necessary in some sectors as it promises to deal with hundreds or even thousands of applicants. At the heart of these systems are algorithms designed to retrieve and rank candidate profiles, which…

Computers and Society · Computer Science 2025-09-01 Jorge Saldivar , Anna Gatzioura , Carlos Castillo

Chatbots are popular machine partners for task-oriented and social interactions. Human-human computer-mediated communication research has explored how people express their gender and sexuality in online social interactions, but little is…

Human-Computer Interaction · Computer Science 2021-06-07 Justin Edwards , Leigh Clark , Allison Perrone

Conversational AI, such as ChatGPT, is increasingly used for information seeking. However, little is known about how ordinary users actually prompt and how ChatGPT adapts its responses in real-world conversational information seeking (CIS).…

Human-Computer Interaction · Computer Science 2026-04-22 Haoning Xue , Yoo Jung Oh , Xinyi Zhou , Xinyu Zhang , Berit Oxley

ChatGPT is a chatbot that can answer text prompts fairly accurately, even performing very well on postgraduate-level questions. Many educators have found that their take-home or remote tests and exams are vulnerable to ChatGPT-based…

Computation and Language · Computer Science 2024-02-26 Shanker Ram , Chen Qian

Generative AI systems such as ChatGPT have a disruptive effect on learning and assessment. Computer science requires practice to develop skills in problem solving and programming that are traditionally developed using assignments.…

Computers and Society · Computer Science 2023-11-29 Kevin Wang , Seth Akins , Abdallah Mohammed , Ramon Lawrence

Social bias in language - towards genders, ethnicities, ages, and other social groups - poses a problem with ethical impact for many NLP applications. Recent research has shown that machine learning models trained on respective data may not…

Computation and Language · Computer Science 2020-11-25 Maximilian Spliethöver , Henning Wachsmuth

In the evolving landscape of digital education, chatbots have emerged as potential game-changers, promising personalized and adaptive learning experiences. This research undertook an in-depth exploration of ChatGPT's potential as an…

Human-Computer Interaction · Computer Science 2024-02-26 Holger Arndt

Chat-based large language models have the opportunity to empower individuals lacking high-quality healthcare access to receive personalized information across a variety of topics. However, users may ask underspecified questions that require…

Computation and Language · Computer Science 2024-03-11 Sharon Levy , Tahilin Sanchez Karver , William D. Adler , Michelle R. Kaufman , Mark Dredze

This study evaluates the effectiveness of ChatGPT, an advanced AI model for natural language processing, in identifying targeting and inappropriate language in online comments. With the increasing challenge of moderating vast volumes of…

Computation and Language · Computer Science 2025-05-29 Barbarestani Baran , Maks Isa , Vossen Piek

ChatGPT, a software seeking to simulate human conversational abilities, is attracting increasing attention. It is sometimes portrayed as a groundbreaking productivity aid, including for creative work. In this paper, we run an experiment to…

Computation and Language · Computer Science 2023-09-08 Claudia Biancotti , Carolina Camassa

In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent tool for various applications ranging from e-commerce to healthcare. This research delves into the intricacies of chatbot technology, from its…

Human-Computer Interaction · Computer Science 2023-11-17 Feriel Khennouche , Youssef Elmir , Nabil Djebari , Yassine Himeur , Abbes Amira

The way users acquire information is undergoing a paradigm shift with the advent of ChatGPT. Unlike conventional search engines, ChatGPT retrieves knowledge from the model itself and generates answers for users. ChatGPT's impressive…

Cryptography and Security · Computer Science 2023-10-06 Xinyue Shen , Zeyuan Chen , Michael Backes , Yang Zhang

Large Language Models (LLMs) such as ChatGPT have become increasingly integrated into critical activities of daily life, raising concerns about equitable access and utilization across diverse demographics. This study investigates the usage…

Computers and Society · Computer Science 2023-10-11 Fiona Draxler , Daniel Buschek , Mikke Tavast , Perttu Hämäläinen , Albrecht Schmidt , Juhi Kulshrestha , Robin Welsch

The use of large language models like ChatGPT in code review offers promising efficiency gains but also raises concerns about correctness and safety. Existing evaluation methods for code review generation either rely on automatic…

Software Engineering · Computer Science 2025-12-18 Robert Heumüller , Frank Ortmeier

LGBTQ+ community face disproportionate mental health challenges, including higher rates of depression, anxiety, and suicidal ideation. Research has shown that LGBTQ+ people have been using large language model-based chatbots, such as…

Human-Computer Interaction · Computer Science 2024-05-09 Yinru Long , Zilin Ma , Yiyang Mei , Zhaoyuan Su

As generative AI tools are increasingly used to portray people in professional roles, understanding their racial and gender representational biases is critical. We audit over 1.5 million occupational personas generated by four major large…

Human-Computer Interaction · Computer Science 2026-03-30 Ilona van der Linden , Sahana Kumar , Arnav Dixit , Aadi Sudan , Smruthi Danda , David C. Anastasiu , Kai Lukoff

Large language models have been demonstrated to be valuable in different fields. ChatGPT, developed by OpenAI, has been trained using massive amounts of data and simulates human conversation by comprehending context and generating…

Computation and Language · Computer Science 2023-04-05 Ali Borji

Predictive algorithms have a powerful potential to offer benefits in areas as varied as medicine or education. However, these algorithms and the data they use are built by humans, consequently, they can inherit the bias and prejudices…

Human-Computer Interaction · Computer Science 2022-03-22 Cristina Manresa-Yee , Silvia Ramis