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Investigating the public experience of urgent care facilities is essential for promoting community healthcare development. Traditional survey methods often fall short due to limited scope, time, and spatial coverage. Crowdsourcing through…
Web 2.0 services have enabled people to express their opinions, experience and feelings in the form of user-generated content. Sentiment analysis or opinion mining involves identifying, classifying and aggregating opinions as per their…
Multi-brand analysis based on review comments and ratings is a commonly used strategy to compare different brands in marketing. It can help consumers make more informed decisions and help marketers understand their brand's position in the…
In sentiment analysis (SA) of product reviews, both user and product information are proven to be useful. Current tasks handle user profile and product information in a unified model which may not be able to learn salient features of users…
Robust Trust Reputation Systems (TRS) provide a most trustful reputation score for a specific product or service so as to support relying parties taking the right decision while interacting with an e-commerce application. Thus, TRS must…
This paper presents a comprehensive survey of sentiment analysis methods for movie reviews, a benchmark task that has played a central role in advancing natural language processing. We review the evolution of techniques from early…
The surge of e-commerce reviews has presented a challenge in manually annotating the vast volume of reviews to comprehend their underlying aspects and sentiments. This research focused on leveraging weakly supervised learning to tackle…
Sentiment analysis (SA) is an emerging field in text mining. It is the process of computationally identifying and categorizing opinions expressed in a piece of text over different social media platforms. Social media plays an essential role…
Recommender system has been proven to be significantly crucial in many fields and is widely used by various domains. Most of the conventional recommender systems rely on the numeric rating given by a user to reflect his opinion about a…
Technology acceptance models effectively predict how users will adopt new technology products. Traditional surveys, often expensive and cumbersome, are commonly used for this assessment. As an alternative to surveys, we explore the use of…
Sentiment analysis AKA opinion mining is one of the most widely used NLP applications to identify human intentions from their reviews. In the education sector, opinion mining is used to listen to student opinions and enhance their…
Sentiment analysis is an important tool for aggregating patient voices, in order to provide targeted improvements in healthcare services. A prerequisite for this is the availability of in-domain data annotated for sentiment. This article…
Reputation is crucial to enabling human or software agents to select among alternative providers. Although several effective reputation assessment methods exist, they typically distil reputation into a numerical representation, with no…
Understanding how humans evaluate robot behavior during human-robot interactions is crucial for developing socially aware robots that behave according to human expectations. While the traditional approach to capturing these evaluations is…
Understanding how visual content conveys sentiment is increasingly important in a digital landscape dominated by imagery. However, sentiment perception depends on complex scene-level semantics, making this a challenging task for…
We study user sentiment (reported via optional surveys) as a metric for fully randomized A/B tests. Both user-level covariates and treatment assignment can impact response propensity. We propose a set of consistent estimators for the…
Large Language Models (LLMs) are increasingly used as scalable tools for pilot testing, predicting public opinion distributions before deploying costly surveys. To serve as effective pilot testing tools, the performance of these LLMs is…
The real-world capabilities of objective speech quality measures are limited since current measures (1) are developed from simulated data that does not adequately model real environments; or they (2) predict objective scores that are not…
Mental health support in colleges is vital in educating students by offering counseling services and organizing supportive events. However, evaluating its effectiveness faces challenges like data collection difficulties and lack of…
The 'old world' instrument, survey, remains a tool of choice for firms to obtain ratings of satisfaction and experience that customers realize while interacting online with firms. While avenues for survey have evolved from emails and links…