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We present CharacterChat, a concept and chatbot to support writers in creating fictional characters. Concretely, writers progressively turn the bot into their imagined character through conversation. We iteratively developed CharacterChat…

Human-Computer Interaction · Computer Science 2021-06-24 Oliver Schmitt , Daniel Buschek

Emotional support conversation (ESC) helps reduce people's psychological stress and provide emotional value through interactive dialogues. Due to the high cost of crowdsourcing a large ESC corpus, recent attempts use large language models…

Computation and Language · Computer Science 2025-06-23 Zhuang Chen , Yaru Cao , Guanqun Bi , Jincenzi Wu , Jinfeng Zhou , Xiyao Xiao , Si Chen , Hongning Wang , Minlie Huang

Personalized support is essential to fulfill individuals' emotional needs and sustain their mental well-being. Large language models (LLMs), with great customization flexibility, hold promises to enable individuals to create their own…

Human-Computer Interaction · Computer Science 2025-05-01 Xi Zheng , Zhuoyang Li , Xinning Gui , Yuhan Luo

The integration of conversational artificial intelligence (AI) into mental health care promises a new horizon for therapist-client interactions, aiming to closely emulate the depth and nuance of human conversations. Despite the potential,…

Multimedia · Computer Science 2024-10-22 Yuqi Chu , Lizi Liao , Zhiyuan Zhou , Chong-Wah Ngo , Richang Hong

Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help to…

Computation and Language · Computer Science 2021-06-03 Siyang Liu , Chujie Zheng , Orianna Demasi , Sahand Sabour , Yu Li , Zhou Yu , Yong Jiang , Minlie Huang

We introduce MentalChat16K, an English benchmark dataset combining a synthetic mental health counseling dataset and a dataset of anonymized transcripts from interventions between Behavioral Health Coaches and Caregivers of patients in…

Machine Learning · Computer Science 2025-06-03 Jia Xu , Tianyi Wei , Bojian Hou , Patryk Orzechowski , Shu Yang , Ruochen Jin , Rachael Paulbeck , Joost Wagenaar , George Demiris , Li Shen

Personalized chatbots focus on endowing the chatbots with a consistent personality to behave like real users and further act as personal assistants. Previous studies have explored generating implicit user profiles from the user's dialogue…

Computation and Language · Computer Science 2022-12-15 Zhaoheng Huang , Zhicheng Dou , Yutao Zhu , Zhengyi Ma

AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…

Human-Computer Interaction · Computer Science 2026-03-25 Olivia Yan Huang , Monika Stodolska , Sharifa Sultana

Endowing chatbots with a consistent personality plays a vital role for agents to deliver human-like interactions. However, existing personalized approaches commonly generate responses in light of static predefined personas depicted with…

Computation and Language · Computer Science 2022-08-24 Yifan Liu , Wei Wei , Jiayi Liu , Xianling Mao , Rui Fang , Dangyang Chen

Personality recognition is useful for enhancing robots' ability to tailor user-adaptive responses, thus fostering rich human-robot interactions. One of the challenges in this task is a limited number of speakers in existing dialogue…

Computation and Language · Computer Science 2024-03-11 Yahui Fu , Haiyue Song , Tianyu Zhao , Tatsuya Kawahara

In order to build self-consistent personalized dialogue agents, previous research has mostly focused on textual persona that delivers personal facts or personalities. However, to fully describe the multi-faceted nature of persona, image…

Computation and Language · Computer Science 2023-05-30 Jaewoo Ahn , Yeda Song , Sangdoo Yun , Gunhee Kim

Conversational AI has become an increasingly prominent and practical application of machine learning. However, existing conversational AI techniques still suffer from various limitations. One such limitation is a lack of well-developed…

Computation and Language · Computer Science 2025-03-25 Junfeng Liu , Christopher Symons , Ranga Raju Vatsavai

Text from social media provides a set of challenges that can cause traditional NLP approaches to fail. Informal language, spelling errors, abbreviations, and special characters are all commonplace in these posts, leading to a prohibitively…

Machine Learning · Computer Science 2016-05-18 Bhuwan Dhingra , Zhong Zhou , Dylan Fitzpatrick , Michael Muehl , William W. Cohen

Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…

Human-Computer Interaction · Computer Science 2025-12-01 Ruoyu Wen , Xiaoli Wu , Kunal Gupta , Simon Hoermann , Mark Billinghurst , Alaeddin Nassani , Dwain Allan , Thammathip Piumsomboon

As dialogue systems become increasingly important across various domains, a key challenge in persona-based dialogue is generating engaging and context-specific interactions while ensuring the model acts with a coherent personality. However,…

Computation and Language · Computer Science 2025-12-09 Kyungro Lee , Dongha Choi , Hyunju Lee

Large Language Models (LLMs) have demonstrated promising potential in providing empathetic support during interactions. However, their responses often become verbose or overly formulaic, failing to adequately address the diverse emotional…

Computation and Language · Computer Science 2024-12-12 Jing Ye , Lu Xiang , Yaping Zhang , Chengqing Zong

Existing emotional support conversation (ESC) systems mainly rely on end-to-end response generation or coarse strategy supervision, offering limited interpretability and little support for systematic skill improvement. We propose…

Computation and Language · Computer Science 2026-05-28 Jie Zhu , Huaixia Dou , Shuo Jiang , Junhui Li , Lifan Guo , Feng Chen , Chi Zhang , Fang Kong

How much can we infer about an emotional voice solely from an expressive face? This intriguing question holds great potential for applications such as virtual character dubbing and aiding individuals with expressive language disorders.…

Sound · Computer Science 2025-02-04 Jiaxin Ye , Boyuan Cao , Hongming Shan

Emotional talking head synthesis aims to generate talking portrait videos with vivid expressions. Existing methods still exhibit limitations in control flexibility, motion naturalness, and expression quality. Moreover, currently available…

Computer Vision and Pattern Recognition · Computer Science 2025-12-24 Yiguo Jiang , Xiaodong Cun , Yong Zhang , Yudian Zheng , Fan Tang , Chi-Man Pun

Character-based dialogue (aka role-playing) enables users to freely customize characters for interaction, which often relies on LLMs, raising the need to evaluate LLMs' character customization capability. However, existing benchmarks fail…

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