Related papers: Organizational Bulk Email Systems: Their Role and …
Comprehensive IT support teams in large scale organizations require more man power for handling engagement and requests of employees from different channels on a 24*7 basis. Automated email technical queries help desk is proposed to have…
Multi-agent systems can be extremely efficient when working concurrently and collaboratively, e.g., for delivery, surveillance, search and rescue. Coordination of such teams often involves two aspects: selecting appropriate subteams for…
This paper introduces a novel architectural framework that integrates Large Language Models (LLMs) with email interfaces to automate administrative tasks, specifically targeting accessibility barriers in enterprise environments. The system…
Bring Your Own Device, also known under the term BOYD refers to the trend in employees bringing their personal mobile devices into organisations to use as a primary device for their daily work activities. With the rapid development in…
Emotional stress often has a significant effect on the working performance of staff, but this effect is commonly neglected in existing staff scheduling methods. We study a call-center staff scheduling problem, which considers the evolution…
This study focuses on an important transport-related long-term effect of the COVID-19 pandemic in the United States: an increase in telecommuting. Analyzing a nationally representative panel survey of adults, we find that 40-50% of workers…
When managing an organization, planners often encounter numerous challenging scenarios. In such instances, relying solely on intuition or managerial experience may not suffice, necessitating a quantitative approach. This demand is further…
Universities have been forced to rely on remote educational technology to facilitate the rapid shift to online learning. In doing so, they acquire new risks of security vulnerabilities and privacy violations. To help universities navigate…
Hybrid work policy, especially return-to-office requirements, remains a globally salient topic as workers, companies, and governments continue to debate and disagree. Despite extensive discussions on the benefits and drawbacks of remote and…
With the official end of the COVID-19 pandemic, debates about the return to office have taken center stage among companies and employees. Despite their ubiquity, the economic implications of return to office policies are not fully…
There are studies showing what happens if agile teams are introduced into a non-agile organization, e.g. higher overhead costs and the necessity of an understanding of agile methods even outside the teams. This case study shows an example…
During the 2020 pandemic caused by the COVID-19 virus, many countries implemented stay-at-home measures, which led to many businesses and schools moving from in-person to online mode of operation. We analyze sampled Netflow records at a…
Virtual Reality has the potential to change the way we work. We envision the future office worker to be able to work productively everywhere solely using portable standard input devices and immersive head-mounted displays. Virtual Reality…
Due to its wide use in personal, but most importantly, professional contexts, email represents a valuable source of information that can be harvested for understanding, reengineering and repurposing undocumented business processes of…
The disruption caused by the pandemic has called into question industrial norms and created an opportunity to reimagine the future of work. We discuss how this period of opportunity may be leveraged to bring about a future in which the…
Hybrid work has become a reality post-pandemic, transforming how Agile teams deliver value, collaborate, and adapt. This study investigate how hybrid settings influence productivity and collaboration through nine interviews with three…
The COVID-19 pandemic has stimulated the shift of work and life from the physical to a more digital format. To survive and thrive, companies have integrated more digital-enabled elements into their businesses to facilitate resilience, by…
Connectivity and topology are known to yield information about networks, whose origin is self-organized, but the impact of {\it temporal dynamics} in a network is still mostly unexplored. Using an information theoretic approach to e-mail…
We abstract the core logical functions from applications that require ultra-low-latency wireless communications to provide a novel definition for reliability. Real-time applications -- such as intelligent transportation, remote surgery, and…
In the rapidly evolving landscape of Human-Robot Collaboration (HRC), effective communication between humans and robots is crucial for complex task execution. Traditional request-response systems often lack naturalness and may hinder…