Related papers: Organizational Bulk Email Systems: Their Role and …
Despite the long history of studying instant messaging usage, we know very little about how today's people participate in group chat channels and interact with others inside a real-world organization. In this short paper, we aim to update…
Recent years have brought about an interest in the challenging task of summarizing conversation threads (meetings, online discussions, etc.). Such summaries help analysis of the long text to quickly catch up with the decisions made and thus…
System logs perform a critical function in software-intensive systems as logs record the state of the system and significant events in the system at important points in time. Unfortunately, log entries are typically created in an ad-hoc,…
Background. The COVID-19 pandemic triggered a widespread transition to hybrid work models (combinations of co-located and remote work) as software professionals' demanded more flexibility and improved work-life balance. However, hybrid work…
In globally distributed projects, virtual teams are often partially dispersed. One common setup occurs when several members from one company work with a large outsourcing vendor based in another country. Further, the introduction of the…
Enterprise systems are crucial for enhancing productivity and decision-making among employees and customers. Integrating LLM based systems into enterprise systems enables intelligent automation, personalized experiences, and efficient…
We propose a novel method for finding the most innovative people in an organization, using email to analyze structure and dynamics of the organization's online communication. To illustrate our approach, we analyzed the email archive of 2000…
Context: Most software companies strive to have high-performing teams and mitigate withdrawal behaviors like being present but unproductive. In this context, psychological safety and developers perceived impact are suggested as potential…
The formal chart of an organisation is designed to handle routine and easily anticipated problems, but unexpected situations arise which require the formation of new ties so that the corresponding extra tasks can be properly accomplished.…
The COVID-19 outbreak has admittedly caused a major disruption worldwide. The interruptions to production, transportation, and mobility have clearly had a significant impact on the well-functioning of the global supply and demand chain. But…
Hackathons and similar time-bounded events have become a popular form of collaboration. They are commonly organized as in-person events during which teams engage in intense collaboration over a short period of time to complete a project…
The work-from-home policy affected people of all demographics and professions, including students and faculty at universities. After the onset of the COVID-19 pandemic in 2020, institutions moved their operations online, affecting the…
What makes cyber risks arising from connected systems challenging during the management of a pandemic? Assuming that a variety of cyber-physical systems are already operational-collecting, analyzing, and acting on data autonomously-what…
The introduction of machine learning (ML) components in software projects has created the need for software engineers to collaborate with data scientists and other specialists. While collaboration can always be challenging, ML introduces…
Recommendation emails are among the best ways to re-engage with customers after they have left a website. While on-site recommendation systems focus on finding the most relevant items for a user at the moment (right item), email…
The digitization of the world has also led to a digitization of communication processes. Traditional research methods fall short in understanding communication in digital worlds as the scope has become too large in volume, variety, and…
Psychological safety is a precondition for learning and success in software teams. Companies such as SavingsBank, which is discussed in this article, have developed good practices to facilitate psychological safety, most of which depend on…
This study examines the evolving impact of algorithmic management on human resource management (HRM) practices, with a focus on employee autonomy, procedural transparency, and the sociotechnical dynamics of performance evaluation. Rather…
Workers from a variety of industries rapidly shifted to remote work at the onset of the COVID-19 pandemic. While existing work has examined the impact of this shift on office workers, little work has examined how shifting from in-person to…
Meetings are typically considered to be the fuel of an organization's productivity -- a place where employees discuss ideas and make collective decisions. However, it is no secret that meetings are also often perceived as wasteful vacuums,…