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Individuals increasingly face an overwhelming number of tasks and decisions. To cope with the new reality, there is growing research interest in developing intelligent agents that can effectively assist people across various aspects of…
The shortage of doctors is creating a critical squeeze in access to medical expertise. While conversational Artificial Intelligence (AI) holds promise in addressing this problem, its safe deployment in patient-facing roles remains largely…
This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…
The VoicePrivacy Challenge promotes the development of voice anonymisation solutions for speech technology. In this paper we present a systematic overview and analysis of the second edition held in 2022. We describe the voice anonymisation…
Digital commerce thrives on advertising, with many of the largest technology companies relying on it as a significant source of revenue. However, in the context of information-seeking behavior, such as search, advertising may degrade the…
Voice assistants have sharply risen in popularity in recent years, but their use has been limited mostly to simple applications like music, hands-free search, or control of internet-of-things devices. What would it take for voice assistants…
Privacy policies play a vital role in safeguarding user privacy as legal jurisdictions worldwide emphasize the need for transparent data processing. While the suitability of privacy policies to enhance transparency has been critically…
Today, technological advancement is increasing day by day. Earlier, there was only a computer system in which we could only perform a few tasks. But now, machine learning, artificial intelligence, deep learning, and a few more technologies…
Personalized AI agents rely on access to a user's digital footprint, which often includes sensitive data from private emails, chats and purchase histories. Yet this access creates a fundamental societal and privacy risk: systems lacking…
AI chatbots designed as emotional companions blur the boundaries between interpersonal intimacy and institutional software, creating a complex, multi-dimensional privacy environment. Drawing on Communication Privacy Management theory and…
Smart space management can be done in many ways. On one hand, there are conversational assistants such as the Google Assistant or Amazon Alexa that enable users to comfortably interact with smart spaces with only their voice, but these have…
Popular conversational agents frameworks such as Alexa Skills Kit (ASK) and Google Actions (gActions) offer unprecedented opportunities for facilitating the development and deployment of voice-enabled AI solutions in various verticals.…
As Conversational Artificial Intelligence (AI) becomes more integrated into everyday life, AI-powered chatbot mobile applications are increasingly adopted across industries, particularly in the healthcare domain. These chatbots offer…
As voice-based Conversational Assistants (CAs), including Alexa, Siri, Google Home, have become commonly embedded in households, many children now routinely interact with Artificial Intelligence (AI) systems. It is important to research…
This study examines conversational business analytics, an approach that utilizes AI to address the technical competency gaps that hinder end users from effectively using traditional self-service analytics. By facilitating natural language…
Many artificial intelligence (AI) speakers have recently come to market. Beginning with Amazon Echo, many companies producing their own speaker technologies. Due to the limitations of technology, most speakers have similar functions, but…
The emergence of Artificial Intelligence (AI)-driven audio attacks has revealed new security vulnerabilities in voice control systems. While researchers have introduced a multitude of attack strategies targeting voice control systems (VCS),…
Advancements in semiconductor technology have reduced dimensions and cost while improving the performance and capacity of chipsets. In addition, advancement in the AI frameworks and libraries brings possibilities to accommodate more AI at…
Artificial intelligence (AI) is becoming increasingly more popular and can be found in workplaces and homes around the world. The decisions made by such "black box" systems are often opaque; that is, so complex as to be functionally…
Many businesses and consumers are extending the capabilities of voice-based services such as Amazon Alexa, Google Home, Microsoft Cortana, and Apple Siri to create custom voice experiences (also known as skills). As the number of these…