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Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…

Computers and Society · Computer Science 2025-02-11 Shailja Gupta , Rajesh Ranjan , Surya Narayan Singh

In the ever-expanding landscape of Artificial Intelligence (AI), where innovation thrives and new products and services are continuously being delivered, ensuring that AI systems are designed and developed responsibly throughout their…

Software Engineering · Computer Science 2024-05-10 Maria Teresa Baldassarre , Domenico Gigante , Marcos Kalinowski , Azzurra Ragone

In the past decade, the deployment of deep learning (Artificial Intelligence (AI)) methods has become pervasive across a spectrum of real-world applications, often in safety-critical contexts. This comprehensive research article rigorously…

Computers and Society · Computer Science 2024-03-01 Sidra Nasir , Rizwan Ahmed Khan , Samita Bai

This study presents a unique framework that applies and extends Solove (2006)'s taxonomy to address privacy concerns in interactions with text-based AI chatbots. As chatbot prevalence grows, concerns about user privacy have heightened.…

Human-Computer Interaction · Computer Science 2024-02-16 Ece Gumusel , Kyrie Zhixuan Zhou , Madelyn Rose Sanfilippo

Recent discussions and research in AI safety have increasingly emphasized the deep connection between AI safety and existential risk from advanced AI systems, suggesting that work on AI safety necessarily entails serious consideration of…

Computers and Society · Computer Science 2025-02-17 Balint Gyevnar , Atoosa Kasirzadeh

The recent release of ChatGPT has gained huge attention and discussion worldwide, with responsible AI being a key topic of discussion. How can we ensure that AI systems, including ChatGPT, are developed and adopted in a responsible way? To…

Software Engineering · Computer Science 2023-02-28 Qinghua Lu , Yuxiu Luo , Liming Zhu , Mingjian Tang , Xiwei Xu , Jon Whittle

Artificial intelligence (AI) offers incredible possibilities for patient care, but raises significant ethical issues, such as the potential for bias. Powerful ethical frameworks exist to minimize these issues, but are often developed for…

Computers and Society · Computer Science 2025-07-04 Ion Nemteanu , Adir Mancebo , Leslie Joe , Ryan Lopez , Patricia Lopez , Warren Woodrich Pettine

Conversational AI (CAI) systems which encompass voice- and text-based assistants are on the rise and have been largely integrated into people's everyday lives. Despite their widespread adoption, users voice concerns regarding privacy,…

Human-Computer Interaction · Computer Science 2025-02-27 Anna Leschanowsky , Silas Rech , Birgit Popp , Tom Bäckström

The rapid development of Artificial Intelligence (AI) technology has enabled the deployment of various systems based on it. However, many current AI systems are found vulnerable to imperceptible attacks, biased against underrepresented…

Artificial Intelligence · Computer Science 2022-05-27 Bo Li , Peng Qi , Bo Liu , Shuai Di , Jingen Liu , Jiquan Pei , Jinfeng Yi , Bowen Zhou

As Conversational Artificial Intelligence (AI) becomes more integrated into everyday life, AI-powered chatbot mobile applications are increasingly adopted across industries, particularly in the healthcare domain. These chatbots offer…

Human-Computer Interaction · Computer Science 2025-09-19 Ramazan Yener , Guan-Hung Chen , Ece Gumusel , Masooda Bashir

Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…

With the widespread use of large artificial intelligence (AI) models such as ChatGPT, AI-generated content (AIGC) has garnered increasing attention and is leading a paradigm shift in content creation and knowledge representation. AIGC uses…

Computers and Society · Computer Science 2023-08-24 Yuntao Wang , Yanghe Pan , Miao Yan , Zhou Su , Tom H. Luan

As Artificial Intelligence (AI) systems become increasingly integrated into various aspects of daily life, concerns about privacy and ethical accountability are gaining prominence. This study explores stakeholder perspectives on privacy in…

Computers and Society · Computer Science 2025-03-18 Ajay Kumar Shrestha , Sandhya Joshi

The conversation around artificial intelligence (AI) often focuses on safety, transparency, accountability, alignment, and responsibility. However, AI security (i.e., the safeguarding of data, models, and pipelines from adversarial…

Cryptography and Security · Computer Science 2025-04-24 Krti Tallam

The rise of Artificial Intelligence (AI) has impacted the development of mobile health (mHealth) apps, most notably with the advent of AI-based chatbots used as ubiquitous ``companions'' for various services, from fitness to mental health…

Cryptography and Security · Computer Science 2025-11-18 Samuel Wairimu , Leonardo Horn Iwaya

This paper explores the development of an ethical guardrail framework for AI systems, emphasizing the importance of customizable guardrails that align with diverse user values and underlying ethics. We address the challenges of AI ethics by…

Computers and Society · Computer Science 2024-11-25 Kristina Šekrst , Jeremy McHugh , Jonathan Rodriguez Cefalu

AI is transforming the existing technology landscape at a rapid phase enabling data-informed decision making and autonomous decision making. Unlike any other technology, because of the decision-making ability of AI, ethics and governance…

Computers and Society · Computer Science 2022-10-18 Mahendra Samarawickrama

As artificial intelligence technology continues to advance, chatbots are becoming increasingly powerful. Among them, ChatGPT, launched by OpenAI, has garnered widespread attention globally due to its powerful natural language processing…

Cryptography and Security · Computer Science 2026-02-03 Yushan Xiang , Zhongwen Li , Xiaoqi Li

In today's contemporary digital landscape, chatbots have become indispensable tools across various sectors, streamlining customer service, providing personal assistance, automating routine tasks, and offering health advice. However, their…

Cryptography and Security · Computer Science 2024-08-09 Mugheez Asif , Abdul Manan , Abdul Moiz ur Rehman , Mamoona Naveed Asghar , Muhammad Umair

This work explores the impact of moderation on users' enjoyment of conversational AI systems. While recent advancements in Large Language Models (LLMs) have led to highly capable conversational AIs that are increasingly deployed in…

Human-Computer Interaction · Computer Science 2023-04-21 Xiaoding Lu , Aleksey Korshuk , Zongyi Liu , William Beauchamp , Chai Research
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