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Current conversational recommendation systems focus predominantly on text. However, real-world recommendation settings are generally multimodal, causing a significant gap between existing research and practical applications. To address this…

Multimedia · Computer Science 2025-04-16 Zihan Wang , Xiaocui Yang , Yongkang Liu , Shi Feng , Daling Wang , Yifei Zhang

Multimodal conversational recommendation has recently emerged as a promising paradigm for delivering personalized experiences through natural dialogue enriched by visual and contextual grounding. Yet currently available multimodal…

Information Retrieval · Computer Science 2026-05-29 David Guo , Minqi Sun , Yilun Jiang , Jiazhou Liang , Scott Sanner

While multimodal conversation agents are gaining importance in several domains such as retail, travel etc., deep learning research in this area has been limited primarily due to the lack of availability of large-scale, open chatlogs. To…

Computation and Language · Computer Science 2018-02-01 Amrita Saha , Mitesh Khapra , Karthik Sankaranarayanan

Multimodal emotion recognition in conversations (MERC) requires integrating multimodal signals while being robust to noise and modeling contextual reasoning. Existing approaches often emphasize fusion but overlook uncertainty in noisy…

Computation and Language · Computer Science 2026-04-03 Yiqiang Cai , Chengyan Wu , Bolei Ma , Bo Chen , Yun Xue , Julia Hirschberg , Ziwei Gong

Multimodal recommender systems leverage diverse data sources, such as user interactions, content features, and contextual information, to address challenges like cold-start and data sparsity. However, existing methods often suffer from one…

Information Retrieval · Computer Science 2026-02-24 Adamya Shyam , Venkateswara Rao Kagita , Bharti Rana , Vikas Kumar

While recommender systems with multi-modal item representations (image, audio, and text), have been widely explored, learning recommendations from multi-modal user interactions (e.g., clicks and speech) remains an open problem. We study the…

Information Retrieval · Computer Science 2024-05-08 Simone Borg Bruun , Krisztian Balog , Maria Maistro

We propose a new task of conversational recommendation over multi-type dialogs, where the bots can proactively and naturally lead a conversation from a non-recommendation dialog (e.g., QA) to a recommendation dialog, taking into account…

Computation and Language · Computer Science 2020-05-25 Zeming Liu , Haifeng Wang , Zheng-Yu Niu , Hua Wu , Wanxiang Che , Ting Liu

In recommendation dialogs, humans commonly disclose their preference and make recommendations in a friendly manner. However, this is a challenge when developing a sociable recommendation dialog system, due to the lack of dialog dataset…

Computation and Language · Computer Science 2020-10-09 Shirley Anugrah Hayati , Dongyeop Kang , Qingxiaoyang Zhu , Weiyan Shi , Zhou Yu

Next generation task-oriented dialog systems need to understand conversational contexts with their perceived surroundings, to effectively help users in the real-world multimodal environment. Existing task-oriented dialog datasets aimed…

Computation and Language · Computer Science 2021-10-22 Satwik Kottur , Seungwhan Moon , Alborz Geramifard , Babak Damavandi

Conversational systems can be particularly effective in supporting complex information seeking scenarios with evolving information needs. Finding the right products on an e-commerce platform is one such scenario, where a conversational…

Information Retrieval · Computer Science 2023-04-26 Nolwenn Bernard , Krisztian Balog

Traditional recommender systems primarily rely on a single type of user-item interaction, such as item purchases or ratings, to predict user preferences. However, in real-world scenarios, users engage in a variety of behaviors, such as…

Information Retrieval · Computer Science 2025-03-11 Kyungho Kim , Sunwoo Kim , Geon Lee , Jinhong Jung , Kijung Shin

We have developed a conversational recommendation system designed to help users navigate through a set of limited options to find the best choice. Unlike many internet scale systems that use a singular set of search terms and return a…

Computation and Language · Computer Science 2021-04-15 Victor S. Bursztyn , Jennifer Healey , Eunyee Koh , Nedim Lipka , Larry Birnbaum

Sequential recommendations have drawn significant attention in modeling the user's historical behaviors to predict the next item. With the booming development of multimodal data (e.g., image, text) on internet platforms, sequential…

Information Retrieval · Computer Science 2024-12-12 Changhong Li , Zhiqiang Guo

We release MMSMR, a Massively Multi-System MultiReference dataset to enable future work on metrics and evaluation for dialog. Automatic metrics for dialogue evaluation should be robust proxies for human judgments; however, the verification…

Computation and Language · Computer Science 2024-11-20 Huda Khayrallah , Zuhaib Akhtar , Edward Cohen , Jyothir S , João Sedoc

Recommendation systems have become popular and effective tools to help users discover their interesting items by modeling the user preference and item property based on implicit interactions (e.g., purchasing and clicking). Humans perceive…

Information Retrieval · Computer Science 2023-02-10 Hongyu Zhou , Xin Zhou , Zhiwei Zeng , Lingzi Zhang , Zhiqi Shen

Most existing recommender systems represent a user's preference with a feature vector, which is assumed to be fixed when predicting this user's preferences for different items. However, the same vector cannot accurately capture a user's…

Information Retrieval · Computer Science 2019-08-22 Fan Liu , Zhiyong Cheng , Changchang Sun , Yinglong Wang , Liqiang Nie , Mohan Kankanhalli

Existing goal-oriented dialogue datasets focus mainly on identifying slots and values. However, customer support interactions in reality often involve agents following multi-step procedures derived from explicitly-defined company policies…

Computation and Language · Computer Science 2021-04-05 Derek Chen , Howard Chen , Yi Yang , Alex Lin , Zhou Yu

Truly real-life data presents a strong, but exciting challenge for sentiment and emotion research. The high variety of possible `in-the-wild' properties makes large datasets such as these indispensable with respect to building robust…

Multimedia · Computer Science 2021-10-22 Lukas Stappen , Alice Baird , Lea Schumann , Björn Schuller

Smart assistants increasingly act proactively, yet mistimed or intrusive behavior often causes users to lose trust and disable these features. Learning user preferences for proactive assistance is difficult because real-world studies are…

Human-Computer Interaction · Computer Science 2026-02-05 Ziyi Xuan , Yiwen Wu , Zhaoyang Yan , Vinod Namboodiri , Yu Yang

Users often omit essential details in their requests to LLM-based agents, resulting in under-specified inputs for tool use. This poses a fundamental challenge for tool-augmented agents, as API execution typically requires complete…

Computation and Language · Computer Science 2026-04-21 Yejin Yoon , Minseo Kim , Taeuk Kim
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