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Online social platforms are beset with hateful speech - content that expresses hatred for a person or group of people. Such content can frighten, intimidate, or silence platform users, and some of it can inspire other users to commit…
Online platforms rely on moderation interventions to curb harmful behavior such hate speech, toxicity, and the spread of mis- and disinformation. Yet research on the effects and possible biases of such interventions faces multiple…
This paper proposes a method for generating bullet comments for live-streaming games based on highlights (i.e., the exciting parts of video clips) extracted from the game content and evaluate the effect of mental health promotion. Game live…
When people experience harassment online, from individual threats or invective to coordinated campaigns of harassment, they have the option to report the harassers and content to the platform where the harassment has occurred. Platforms…
We show that malicious COVID-19 content, including hate speech, disinformation, and misinformation, exploits the multiverse of online hate to spread quickly beyond the control of any individual social media platform. Machine learning topic…
Live commenting on video, a popular feature of live streaming platforms, enables viewers to engage with the content and share their comments, reactions, opinions, or questions with the streamer or other viewers while watching the video or…
We present a holistic approach to building a robust and useful natural language classification system for real-world content moderation. The success of such a system relies on a chain of carefully designed and executed steps, including the…
Content moderation remains a critical yet challenging task for large-scale user-generated video platforms, especially in livestreaming environments where moderation must be timely, multimodal, and robust to evolving forms of unwanted…
This paper examines the shift in focus on content policies and user attitudes on the social media platform Reddit. We do this by focusing on comments from general Reddit users from five posts made by admins (moderators) on updates to Reddit…
The 2025 Bondi Beach mass-shooting was perpetrated by individuals inspired by ISIS (Islamic State) propaganda that increasingly featured anti-Semitic hate content following the October 2023 start of the Israel-Palestine war. Similar stories…
Hate speech is a form of online harassment that involves the use of abusive language, and it is commonly seen in social media posts. This sort of harassment mainly focuses on specific group characteristics such as religion, gender,…
Hateful comments, swearwords and sometimes even death threats are becoming a reality for many people today in online environments. This is especially true for journalists, politicians, artists, and other public figures. This paper describes…
As new technologies rapidly reshape patterns of political communication, platforms like Twitch are transforming how people consume political information. This entertainment-oriented live streaming platform allows us to observe the impact of…
Recently, a distinct form of online antisocial behavior, known as "fanchuan", has emerged across online platforms, particularly in livestreaming chats. Fanchuan is an indirect attack on a specific entity, such as a celebrity, video game, or…
In live-streamed programming, developers broadcast their development work on open source projects using streaming media such as YouTube or Twitch. Sessions are first announced by a developer acting as the streamer, inviting other developers…
People use the Internet to learn new skills, stay connected with friends, and find new communities to engage with. Live streaming platforms like Twitch.tv, YouTube Live, and Facebook Gaming provide a place where all three of these…
While online hate groups pose significant risks to the health of online platforms and safety of marginalized groups, little is known about what causes users to become active in hate groups and the effect of social interactions on furthering…
Content moderators play a key role in keeping the conversation on social media healthy. While the high volume of content they need to judge represents a bottleneck to the moderation pipeline, no studies have explored how models could…
Online hate is dynamic, adaptive -- and is now surging armed with AI/GPT tools. Its consequences include personal traumas, child sex abuse and violent mass attacks. Overcoming it will require knowing how it operates at scale. Here we…
Disabled people on social media often experience ableist hate and microaggressions. Prior work has shown that platform moderation often fails to remove ableist hate leaving disabled users exposed to harmful content. This paper examines how…