Related papers: Hate Raids on Twitch: Understanding Real-Time Huma…
In the summer of 2021, users on the livestreaming platform Twitch were targeted by a wave of "hate raids," a form of attack that overwhelms a streamer's chatroom with hateful messages, often through the use of bots and automation. Using a…
To meet the demands of content moderation, online platforms have resorted to automated systems. Newer forms of real-time engagement($\textit{e.g.}$, users commenting on live streams) on platforms like Twitch exert additional pressures on…
Toxic language, such as hate speech, can deter users from participating in online communities and enjoying popular platforms. Previous approaches to detecting toxic language and norm violations have been primarily concerned with…
Alas, coordinated hate attacks, or raids, are becoming increasingly common online. In a nutshell, these are perpetrated by a group of aggressors who organize and coordinate operations on a platform (e.g., 4chan) to target victims on another…
Video sharing platforms like YouTube are increasingly targeted by aggression and hate attacks. Prior work has shown how these attacks often take place as a result of "raids," i.e., organized efforts by ad-hoc mobs coordinating from…
Reddit administrators have generally struggled to prevent or contain such discourse for several reasons including: (1) the inability for a handful of human administrators to track and react to millions of posts and comments per day and (2)…
Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this paper, we consider moderation practices and challenges in…
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work…
The rapid growth of live-streaming platforms such as Twitch has introduced complex challenges in moderating toxic behavior. Traditional moderation approaches, such as human annotation and keyword-based filtering, have demonstrated utility,…
As more people flock to social media to connect with others and form virtual communities, it is important to research how members of these groups interact to understand human behavior on the Web. In response to an increase in hate speech,…
Most social media platforms implement content moderation to address interpersonal harms such as harassment. Content moderation relies on offender-centered, punitive approaches, e.g., bans and content removal. We consider an alternative…
In the digital age, hate speech poses a threat to the functioning of social media platforms as spaces for public discourse. Top-down approaches to moderate hate speech encounter difficulties due to conflicts with freedom of expression and…
Empowered by today's rich tools for media generation and collaborative production, the multimedia service paradigm is shifting from the conventional single source, to multi-source, to many sources, and now toward {\em crowdsource}. Such…
This paper explores ways in which the harmful effects of cyber hate may be mitigated through mechanisms for enhancing the self governance of new digital spaces. We report findings from a mixed methods study of responses to cyber hate posts,…
Online platforms face the challenge of moderating an ever-increasing volume of content, including harmful hate speech. In the absence of clear legal definitions and a lack of transparency regarding the role of algorithms in shaping…
Online harms are a growing problem in digital spaces, putting user safety at risk and reducing trust in social media platforms. One of the most persistent forms of harm is hate speech. To address this, we need tools that combine the speed…
Large-scale streaming platforms such as Twitch are becoming increasingly popular, but detailed audience-streamer interaction dynamics remain unexplored at scale. In this paper, we perform a mixed-methods study on a dataset with over 12…
Online social media and games are increasingly replacing offline social activities. Social media is now an indispensable mode of communication; online gaming is not only a genuine social activity but also a popular spectator sport. With…
Online hate speech is associated with substantial social harms, yet it remains unclear how consistently platforms enforce hate speech policies or whether enforcement is feasible at scale. We address these questions through a global audit of…
Live video streaming is increasingly popular on social media platforms. With the growth of live streaming comes an increased need for robust content moderation to remove dangerous, illegal, or otherwise objectionable content. Whereas video…