This paper explores ways in which the harmful effects of cyber hate may be mitigated through mechanisms for enhancing the self governance of new digital spaces. We report findings from a mixed methods study of responses to cyber hate posts, which aimed to: (i) understand how people interact in this context by undertaking qualitative interaction analysis and developing a statistical model to explain the volume of responses to cyber hate posted to Twitter, and (ii) explore use of machine learning techniques to assist in identifying cyber hate counter-speech.
@article{arxiv.1908.11732,
title = {A Study of Cyber Hate on Twitter with Implications for Social Media Governance Strategies},
author = {Rob Procter and Helena Webb and Marina Jirotka and Pete Burnap and William Housley and Adam Edwards and Matt Williams},
journal= {arXiv preprint arXiv:1908.11732},
year = {2019}
}