Related papers: User Experience Considered Harmful (for the Planet…
For more then a decade the term User Experience (UX) has been highly debated and defined in many ways. However, often UX remains as a vague concept and it may be hard to understand the very nature of it. In this paper we aimed at providing…
Usability is an increasing concern in open source software (OSS). Given the recent changes in the OSS landscape, it is imperative to examine the OSS contributors' current valued factors, practices, and challenges concerning usability. We…
[Context and motivation] Internet of Things (IoT) is becoming common throughout everyday lives. However, the interaction is often different from when using e.g. computers and other smart devices. Furthermore, an IoT device is often…
Interface design can directly influence trustworthiness of a software. Thereby, it affects users' intention to use a tool. Previous research on user trust has not comprehensively addressed user interface design, though. We lack an…
Adaptive virtual environments are an opportunity to support users and increase their flow, presence, immersion, and overall experience. Possible fields of application are adaptive individual education, gameplay adjustment, professional…
The sustainability impacts of ICT systems are difficult to assess and govern due to structural complexity, fragmented measurement practices, and unclear responsibilities across system layers. We argue that these challenges cannot be…
Generative AI is being massively deployed in digital services, at a scale that will result in significant environmental harm. We document how tech companies are transforming established user interfaces to impose AI use and show how and to…
This study is motivated by two key considerations: the significant benefits mobile applications offer individuals and businesses, and the limited empirical research on usability challenges. To address this gap, we conducted structured…
User interface (UI) personalization can improve usability and user experience. However, current systems offer limited opportunities for customization, and third-party solutions often require significant effort and technical skills beyond…
HCI research to date has only scratched the surface of the unique approaches racially minoritized communities take to building, designing, and using technology systems. While there has been an increase in understanding how people across…
Usability and user experience (UX) issues are often not well emphasized and addressed in open source software (OSS) development. There is an imperative need for supporting OSS communities to collaboratively identify, understand, and fix UX…
Among creative professionals, Generative Artificial Intelligence (GenAI) has sparked excitement over its capabilities and fear over unanticipated consequences. How does GenAI impact User Experience Design (UXD) practice, and are fears…
The computing research community needs to work much harder to address the downsides of our innovations. Between the erosion of privacy, threats to democracy, and automation's effect on employment (among many other issues), we can no longer…
The frequency with which people interact with technology means that users may develop interface habits, i.e. fast, automatic responses to stable interface cues. Design guidelines often assume that interface habits are beneficial. However,…
Equating users' true needs and desires with behavioural measures of 'engagement' is problematic. However, good metrics of 'true preferences' are difficult to define, as cognitive biases make people's preferences change with context and…
The use of mobile devices and the rapid growth of the internet and networking infrastructure has brought the necessity of using Ubiquitous recommender systems. However in mobile devices there are different factors that need to be considered…
User experience (UX) has undergone a revolution in collaborative practices, due to tools that enable quick feedback and continuous collaboration with a varied team across a design's lifecycle. However, it is unclear how this shift in…
Information and communication technologies (ICTs) are generally assumed to save time and energy, yet user fatigue due to ICT use is assumed to be on the rise. The question about the effects of ICT use on human energy has sparked increased…
Since this century, the speed, availability, and plethora of online informational content have made it increasingly difficult for humans to keep an overview of real-world situations, build a personal opinion, and sometimes even decide on…
User experience designers are facing increasing scrutiny and criticism for creating harmful technologies, leading to a pushback against unethical design practices. While clear-cut harmful practices such as dark patterns have received…