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The rapid development of Artificial Intelligence (AI) technology has enabled the deployment of various systems based on it. However, many current AI systems are found vulnerable to imperceptible attacks, biased against underrepresented…

Artificial Intelligence · Computer Science 2022-05-27 Bo Li , Peng Qi , Bo Liu , Shuai Di , Jingen Liu , Jiquan Pei , Jinfeng Yi , Bowen Zhou

Trustworthiness is a central requirement for the acceptance and success of human-centered artificial intelligence (AI). To deem an AI system as trustworthy, it is crucial to assess its behaviour and characteristics against a gold standard…

Conversational AI (CAI) systems which encompass voice- and text-based assistants are on the rise and have been largely integrated into people's everyday lives. Despite their widespread adoption, users voice concerns regarding privacy,…

Human-Computer Interaction · Computer Science 2025-02-27 Anna Leschanowsky , Silas Rech , Birgit Popp , Tom Bäckström

AI systems have seen significant adoption in various domains. At the same time, further adoption in some domains is hindered by inability to fully trust an AI system that it will not harm a human. Besides the concerns for fairness, privacy,…

Artificial Intelligence · Computer Science 2021-08-04 Amit Sheth , Manas Gaur , Kaushik Roy , Keyur Faldu

Complementary collaboration between humans and AI is essential for human-AI decision making. One feasible approach to achieving it involves accounting for the calibrated confidence levels of both AI and users. However, this process would…

Human-Computer Interaction · Computer Science 2025-12-08 Jingshu Li , Yitian Yang , Q. Vera Liao , Junti Zhang , Yi-Chieh Lee

To facilitate the widespread acceptance of AI systems guiding decision-making in real-world applications, it is key that solutions comprise trustworthy, integrated human-AI systems. Not only in safety-critical applications such as…

Artificial Intelligence · Computer Science 2020-01-16 Florian Buettner , John Piorkowski , Ian McCulloh , Ulli Waltinger

Artificial intelligence (AI) has been advancing at a fast pace and it is now poised for deployment in a wide range of applications, such as autonomous systems, medical diagnosis and natural language processing. Early adoption of AI…

Machine Learning · Computer Science 2023-09-21 Marta Kwiatkowska , Xiyue Zhang

Today, AI is being increasingly used to help human experts make decisions in high-stakes scenarios. In these scenarios, full automation is often undesirable, not only due to the significance of the outcome, but also because human experts…

Artificial Intelligence · Computer Science 2020-01-08 Yunfeng Zhang , Q. Vera Liao , Rachel K. E. Bellamy

The use of Artificial Intelligence (AI) in high-risk, decision-making scenarios presents technical, safety, and normative challenges; problems that may only be ameliorated by human oversight. However, notions of human oversight lack a…

In today's society, where Artificial Intelligence (AI) has gained a vital role, concerns regarding user's trust have garnered significant attention. The use of AI systems in high-risk domains have often led users to either under-trust it,…

Human-Computer Interaction · Computer Science 2025-04-16 Siddharth Mehrotra , Ujwal Gadiraju , Eva Bittner , Folkert van Delden , Catholijn M. Jonker , Myrthe L. Tielman

With ubiquitous exposure of AI systems today, we believe AI development requires crucial considerations to be deemed trustworthy. While the potential of AI systems is bountiful, though, is still unknown-as are their risks. In this work, we…

Computers and Society · Computer Science 2023-09-19 Jamell Dacon

In the past few decades, artificial intelligence (AI) technology has experienced swift developments, changing everyone's daily life and profoundly altering the course of human society. The intention of developing AI is to benefit humans, by…

Artificial Intelligence · Computer Science 2021-08-20 Haochen Liu , Yiqi Wang , Wenqi Fan , Xiaorui Liu , Yaxin Li , Shaili Jain , Yunhao Liu , Anil K. Jain , Jiliang Tang

Trust calibration between humans and Artificial Intelligence (AI) is crucial for optimal decision-making in collaborative settings. Excessive trust can lead users to accept AI-generated outputs without question, overlooking critical flaws,…

Artificial Intelligence · Computer Science 2025-09-30 Bruno M. Henrique , Eugene Santos

The need for AI systems to provide explanations for their behaviour is now widely recognised as key to their adoption. In this paper, we examine the problem of trustworthy AI and explore what delivering this means in practice, with a focus…

Artificial Intelligence · Computer Science 2022-11-30 Rob Procter , Peter Tolmie , Mark Rouncefield

In AI-assisted decision-making, it is critical for human decision-makers to know when to trust AI and when to trust themselves. However, prior studies calibrated human trust only based on AI confidence indicating AI's correctness likelihood…

Human-Computer Interaction · Computer Science 2023-01-18 Shuai Ma , Ying Lei , Xinru Wang , Chengbo Zheng , Chuhan Shi , Ming Yin , Xiaojuan Ma

AI plays a key role in current cyberspace and future immersive ecosystems that pinpoint user experiences. Thus, the trustworthiness of such AI systems is vital as failures in these systems can cause serious user harm. Although there are…

Computers and Society · Computer Science 2022-03-09 Pengyuan Zhou , Benjamin Finley , Lik-Hang Lee , Yong Liao , Haiyong Xie , Pan Hui

Decision support systems enhanced by Artificial Intelligence (AI) are increasingly being used in high-stakes scenarios where errors or biased outcomes can have significant consequences. In this work, we explore the conditions under which…

Human-Computer Interaction · Computer Science 2025-05-20 Marina Estévez-Almenzar , Ricardo Baeza-Yates , Carlos Castillo

The promise of AI is huge. AI systems have already achieved good enough performance to be in our streets and in our homes. However, they can be brittle and unfair. For society to reap the benefits of AI systems, society needs to be able to…

Artificial Intelligence · Computer Science 2020-02-18 Jeannette M. Wing

Explainability, interpretability and how much they affect human trust in AI systems are ultimately problems of human cognition as much as machine learning, yet the effectiveness of AI recommendations and the trust afforded by end-users are…

Human-Computer Interaction · Computer Science 2022-02-21 Ali Shafti , Victoria Derks , Hannah Kay , A. Aldo Faisal

The trustworthiness of AI applications has been the subject of recent research and is also addressed in the EU's recently adopted AI Regulation. The currently emerging foundation models in the field of text, speech and image processing…