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Conversational recommendation systems (CRSs) use multi-turn interaction to capture user preferences and provide personalized recommendations. A fundamental challenge in CRSs lies in effectively understanding user preferences from…

Information Retrieval · Computer Science 2025-04-30 Xiaolei Wang , Chunxuan Xia , Junyi Li , Fanzhe Meng , Lei Huang , Jinpeng Wang , Wayne Xin Zhao , Ji-Rong Wen

Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…

Information Retrieval · Computer Science 2020-06-17 Shuo Zhang , Krisztian Balog

Information seeking conversations between users and Conversational Search Agents (CSAs) consist of multiple turns of interaction. While users initiate a search session, ideally a CSA should sometimes take the lead in the conversation by…

Information Retrieval · Computer Science 2021-09-14 Mohammad Aliannejadi , Leif Azzopardi , Hamed Zamani , Evangelos Kanoulas , Paul Thomas , Nick Craswel

Conversational search has seen increased recent attention in both the IR and NLP communities. It seeks to clarify and solve users' search needs through multi-turn natural language interactions. However, most existing systems are trained and…

Information Retrieval · Computer Science 2024-02-12 Zhenduo Wang , Zhichao Xu , Qingyao Ai , Vivek Srikumar

Clarifying the underlying user information need by asking clarifying questions is an important feature of modern conversational search system. However, evaluation of such systems through answering prompted clarifying questions requires…

Computation and Language · Computer Science 2022-04-21 Ivan Sekulić , Mohammad Aliannejadi , Fabio Crestani

Conversational recommender systems (CRS) enhance user experience through multi-turn interactions, yet evaluating CRS remains challenging. User simulators can provide comprehensive evaluations through interactions with CRS, but building…

Human-Computer Interaction · Computer Science 2025-08-01 Luyu Chen , Quanyu Dai , Zeyu Zhang , Xueyang Feng , Mingyu Zhang , Pengcheng Tang , Xu Chen , Yue Zhu , Zhenhua Dong

Conversational agents ("bots") are beginning to be widely used in conversational interfaces. To design a system that is capable of emulating human-like interactions, a conversational layer that can serve as a fabric for chat-like…

Artificial Intelligence · Computer Science 2016-06-23 Abhay Prakash , Chris Brockett , Puneet Agrawal

Conversational Information Retrieval (CIR) is an emerging field of Information Retrieval (IR) at the intersection of interactive IR and dialogue systems for open domain information needs. In order to optimize these interactions and enhance…

Information Retrieval · Computer Science 2022-01-11 Pierre Erbacher , Laure Soulier , Ludovic Denoyer

Conversational search aims to satisfy users' complex information needs via multiple-turn interactions. The key challenge lies in revealing real users' search intent from the context-dependent queries. Previous studies achieve conversational…

Information Retrieval · Computer Science 2025-11-13 Fengran Mo , Jinghan Zhang , Yuchen Hui , Jia Ao Sun , Zhichao Xu , Zhan Su , Jian-Yun Nie

Job interviews play a critical role in shaping one's career, yet practicing interview skills can be challenging, especially without access to human coaches or peers for feedback. Recent advancements in large language models (LLMs) present…

Human-Computer Interaction · Computer Science 2024-11-05 Taufiq Daryanto , Xiaohan Ding , Lance T. Wilhelm , Sophia Stil , Kirk McInnis Knutsen , Eugenia H. Rho

We have developed a conversational recommendation system designed to help users navigate through a set of limited options to find the best choice. Unlike many internet scale systems that use a singular set of search terms and return a…

Computation and Language · Computer Science 2021-04-15 Victor S. Bursztyn , Jennifer Healey , Eunyee Koh , Nedim Lipka , Larry Birnbaum

In Conversational Recommendation Systems (CRS), a user can provide feedback on recommended items at each interaction turn, leading the CRS towards more desirable recommendations. Currently, different types of CRS offer various possibilities…

Information Retrieval · Computer Science 2024-01-12 Maria Vlachou , Craig Macdonald

Information access systems, such as search engines, recommender systems, and conversational assistants, have become integral to our daily lives as they help us satisfy our information needs. However, evaluating the effectiveness of these…

Human-Computer Interaction · Computer Science 2026-04-21 Krisztian Balog , ChengXiang Zhai

Many people browse online communities to learn from others' experiences and opinions, e.g., for constructing travel plans. Conversational search powered by large language models (LLMs) could ease this information-seeking task, but it…

Human-Computer Interaction · Computer Science 2026-05-05 Shiwei Wu , Xinyue Chen , Yuheng Liu , Xingbo Wang , Qingyu Guo , Longfei Chen , Chuhan Shi , Zhenhui Peng

Conversational recommender systems have attracted immense attention recently. The most recent approaches rely on neural models trained on recorded dialogs between humans, implementing an end-to-end learning process. These systems are…

Information Retrieval · Computer Science 2022-05-26 Ahtsham Manzoor , Dietmar Jannach

How can we better understand the mechanisms behind multi-turn information seeking dialogues? How can we use these insights to design a dialogue system that does not require explicit query formulation upfront as in question answering? To…

Information Retrieval · Computer Science 2020-12-08 Svitlana Vakulenko , Vadim Savenkov , Maarten de Rijke

When users initiate search sessions, their queries are often unclear or might lack of context; this resulting in inefficient document ranking. Multiple approaches have been proposed by the Information Retrieval community to add context and…

Information Retrieval · Computer Science 2022-06-01 Pierre Erbacher , Ludovic Denoyer , Laure Soulier

Existing methods for interactive image retrieval have demonstrated the merit of integrating user feedback, improving retrieval results. However, most current systems rely on restricted forms of user feedback, such as binary relevance…

Computer Vision and Pattern Recognition · Computer Science 2018-12-24 Xiaoxiao Guo , Hui Wu , Yu Cheng , Steven Rennie , Gerald Tesauro , Rogerio Schmidt Feris

User-machine interaction is crucial for information retrieval, especially for spoken content retrieval, because spoken content is difficult to browse, and speech recognition has a high degree of uncertainty. In interactive retrieval, the…

Computation and Language · Computer Science 2018-04-03 Pei-Hung Chung , Kuan Tung , Ching-Lun Tai , Hung-Yi Lee

Conversational search (CS) has recently become a significant focus of the information retrieval (IR) research community. Multiple studies have been conducted which explore the concept of conversational search. Understanding and advancing…

Human-Computer Interaction · Computer Science 2021-04-09 Abhishek Kaushik , Gareth J. F. Jones
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