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Task-Oriented Dialogue (TOD) systems have become crucial components in interactive artificial intelligence applications. While recent advances have capitalized on pre-trained language models (PLMs), they exhibit limitations regarding…

Computation and Language · Computer Science 2023-12-11 Sungryull Sohn , Yiwei Lyu , Anthony Liu , Lajanugen Logeswaran , Dong-Ki Kim , Dongsub Shim , Honglak Lee

Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical…

Computation and Language · Computer Science 2022-12-26 Weihao Zeng , Keqing He , Zechen Wang , Dayuan Fu , Guanting Dong , Ruotong Geng , Pei Wang , Jingang Wang , Chaobo Sun , Wei Wu , Weiran Xu

End-to-end task-oriented dialogue (EToD) can directly generate responses in an end-to-end fashion without modular training, which attracts escalating popularity. The advancement of deep neural networks, especially the successful use of…

Computation and Language · Computer Science 2023-11-16 Libo Qin , Wenbo Pan , Qiguang Chen , Lizi Liao , Zhou Yu , Yue Zhang , Wanxiang Che , Min Li

Previous dialogue summarization datasets mainly focus on open-domain chitchat dialogues, while summarization datasets for the broadly used task-oriented dialogue haven't been explored yet. Automatically summarizing such task-oriented…

Computation and Language · Computer Science 2021-10-26 Lulu Zhao , Fujia Zheng , Keqing He , Weihao Zeng , Yuejie Lei , Huixing Jiang , Wei Wu , Weiran Xu , Jun Guo , Fanyu Meng

In recent research on dialogue systems and corpora, there has been a significant focus on two distinct categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems aim to satisfy specific user goals, such as finding a…

Computation and Language · Computer Science 2023-08-29 Wen-Yu Chang , Yun-Nung Chen

The recent development of language models has shown promising results by achieving state-of-the-art performance on various natural language tasks by fine-tuning pretrained models. In task-oriented dialogue (ToD) systems, language models can…

Computation and Language · Computer Science 2022-01-24 Vinsen Marselino Andreas , Genta Indra Winata , Ayu Purwarianti

Building dialogue generation systems in a zero-shot scenario remains a huge challenge, since the typical zero-shot approaches in dialogue generation rely heavily on large-scale pre-trained language generation models such as GPT-3 and T5.…

Computation and Language · Computer Science 2022-08-19 Yongkang Liu , Shi Feng , Daling Wang , Yifei Zhang

Dialogue summarization involves a wide range of scenarios and domains. However, existing methods generally only apply to specific scenarios or domains. In this study, we propose a new pre-trained model specifically designed for…

Computation and Language · Computer Science 2023-10-17 Weixiao Zhou , Gengyao Li , Xianfu Cheng , Xinnian Liang , Junnan Zhu , Feifei Zhai , Zhoujun Li

This paper presents an ontology-aware pretrained language model (OPAL) for end-to-end task-oriented dialogue (TOD). Unlike chit-chat dialogue models, task-oriented dialogue models fulfill at least two task-specific modules: dialogue state…

Computation and Language · Computer Science 2022-09-13 Zhi Chen , Yuncong Liu , Lu Chen , Su Zhu , Mengyue Wu , Kai Yu

The most advanced abstractive dialogue summarizers lack generalization ability on new domains and the existing researches for domain adaptation in summarization generally rely on large-scale pre-trainings. To explore the lightweight…

Computation and Language · Computer Science 2022-04-12 Lulu Zhao , Fujia Zheng , Weihao Zeng , Keqing He , Weiran Xu , Huixing Jiang , Wei Wu , Yanan Wu

Task-oriented dialogue (ToD) systems have been mostly created for high-resource languages, such as English and Chinese. However, there is a need to develop ToD systems for other regional or local languages to broaden their ability to…

Computation and Language · Computer Science 2023-11-03 Muhammad Dehan Al Kautsar , Rahmah Khoirussyifa' Nurdini , Samuel Cahyawijaya , Genta Indra Winata , Ayu Purwarianti

Zero-shot transfer learning for dialogue state tracking (DST) enables us to handle a variety of task-oriented dialogue domains without the expense of collecting in-domain data. In this work, we propose to transfer the \textit{cross-task}…

Computation and Language · Computer Science 2021-09-13 Zhaojiang Lin , Bing Liu , Andrea Madotto , Seungwhan Moon , Paul Crook , Zhenpeng Zhou , Zhiguang Wang , Zhou Yu , Eunjoon Cho , Rajen Subba , Pascale Fung

Multilingual task-oriented dialogue (ToD) facilitates access to services and information for many (communities of) speakers. Nevertheless, the potential of this technology is not fully realised, as current datasets for multilingual ToD -…

Computation and Language · Computer Science 2023-05-24 Olga Majewska , Evgeniia Razumovskaia , Edoardo Maria Ponti , Ivan Vulić , Anna Korhonen

Task oriented dialogue systems (TOD) complete particular tasks based on user preferences across natural language interactions. Considering the impressive performance of large language models (LLMs) in natural language processing (NLP)…

Computation and Language · Computer Science 2025-10-08 Arezoo Saedi , Afsaneh Fatemi , Mohammad Ali Nematbakhsh , Sophie Rosset , Anne Vilnat

Zero-shot transfer learning for multi-domain dialogue state tracking can allow us to handle new domains without incurring the high cost of data acquisition. This paper proposes new zero-short transfer learning technique for dialogue state…

Computation and Language · Computer Science 2020-05-05 Giovanni Campagna , Agata Foryciarz , Mehrad Moradshahi , Monica S. Lam

Task-oriented dialogue (ToD) systems are designed to help users achieve specific goals through natural language interaction. While recent advances in large language models (LLMs) have significantly improved linguistic fluency and contextual…

Computation and Language · Computer Science 2025-07-03 Shutong Feng , Hsien-chin Lin , Nurul Lubis , Carel van Niekerk , Michael Heck , Benjamin Ruppik , Renato Vukovic , Milica Gašić

In this paper, we propose to formulate the task-oriented dialogue system as the purely natural language generation task, so as to fully leverage the large-scale pre-trained models like GPT-2 and simplify complicated delexicalization…

Computation and Language · Computer Science 2022-04-26 Weizhi Wang , Zhirui Zhang , Junliang Guo , Yinpei Dai , Boxing Chen , Weihua Luo

Virtual assistants such as Google Assistant, Alexa and Siri provide a conversational interface to a large number of services and APIs spanning multiple domains. Such systems need to support an ever-increasing number of services with…

Computation and Language · Computer Science 2020-01-30 Abhinav Rastogi , Xiaoxue Zang , Srinivas Sunkara , Raghav Gupta , Pranav Khaitan

Previous zero-shot dialogue state tracking (DST) methods only apply transfer learning, ignoring unlabelled data in the target domain. We transform zero-shot DST into few-shot DST by utilising such unlabelled data via joint and self-training…

Computation and Language · Computer Science 2024-04-04 Chuang Li , Yan Zhang , Min-Yen Kan , Haizhou Li

Zero-shot cross-domain dialogue state tracking (DST) enables us to handle task-oriented dialogue in unseen domains without the expense of collecting in-domain data. In this paper, we propose a slot description enhanced generative approach…

Computation and Language · Computer Science 2021-05-11 Zhaojiang Lin , Bing Liu , Seungwhan Moon , Paul Crook , Zhenpeng Zhou , Zhiguang Wang , Zhou Yu , Andrea Madotto , Eunjoon Cho , Rajen Subba