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Mainstream Natural Language Processing (NLP) research has ignored the majority of the world's languages. In moving from excluding the majority of the world's languages to blindly adopting what we make for English, we first risk importing…
As mixed-ability collaboration has become increasingly focal within accessibility research, managing varied, and sometimes conflicting, access needs has become a key consideration in designing for access. When an accessibility feature or…
This paper explores the interplay of AI language technologies, sign language interpreting, and linguistic access, highlighting the complex interdependencies shaping access frameworks and the tradeoffs these technologies bring. While AI…
Speech is becoming increasingly popular as an interface modality, especially in hands- and eyes-busy situations where the use of a keyboard or mouse is difficult. However, despite the fact that many have hailed speech as being inherently…
People with disabilities often face discrimination and lack of access in all areas of society. While improving the affordability and appropriateness of assistive technologies can pave the way for easier participation and independence,…
In Australia, post-contact language varieties, including creoles and local varieties of international languages, emerged as a result of forced contact between Indigenous communities and English speakers. These contact varieties are widely…
Language technology has the potential to facilitate intercultural communication through meaningful translations. However, the current state of language technology is deeply entangled with colonial knowledge due to path dependencies and…
It is well known that AI-based language technology -- large language models, machine translation systems, multilingual dictionaries, and corpora -- is currently limited to 2 to 3 percent of the world's most widely spoken and/or financially…
There is great promise in creating effective technology experiences during situationally-induced impairments and disabilities through the combination of universal design and adaptive interfaces. We believe this combination is a powerful…
Technology development practices in industry are often primarily focused on business results, which risks creating unbalanced power relations between corporate interests and the needs or concerns of people who are affected by technology…
In this paper, we elaborate on how AI can support diversity and inclusion and exemplify research projects conducted in that direction. We start by looking at the challenges and progress in making large language models (LLMs) more…
Modern trends in interface design for office equipment using controls on touch surfaces create greater obstacles for blind and visually impaired users and contribute to an environment of dependency in work settings. We believe that…
Emotions that are perceived as "negative" are inherent in the human experience. Yet not much work in the field of HCI has looked into the role of these emotions in interaction with technology. As technology is becoming more social, personal…
The growing popularity of language models has sparked interest in conversational recommender systems (CRS) within both industry and research circles. However, concerns regarding biases in these systems have emerged. While individual…
Voice assistants' inability to serve people-of-color and non-native English speakers has largely been documented as a quality-of-service harm. However, little work has investigated what downstream harms propagate from this poor service. How…
The rapid emergence of generative AI has changed the way that technology is designed, constructed, maintained, and evaluated. Decisions made when creating AI-powered systems may impact some users disproportionately, such as people with…
The digital realm has witnessed the rise of various search modalities, among which the Image-Based Conversational Search System stands out. This research delves into the design, implementation, and evaluation of this specific system,…
Today most technologies and interfaces are designed to be global. We argue that if emotional aspects are incorporated during the design phase of technologies and interfaces - or in technologies for recognizing users' emotions such as…
The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…
Designing technical systems to be resistant to bias and discrimination represents vital new terrain for researchers, policymakers, and the anti-discrimination project more broadly. We consider bias and discrimination in the context of…