Related papers: Multi-Objective Personalization in Multi-Stakehold…
Bulk email is widely used in organizations to communicate messages to employees. It is an important tool in making employees aware of policies, events, leadership updates, etc. However, in large organizations, the problem of overwhelming…
Bulk email is a primary communication channel within organizations, with all-company emails and regular newsletters serving as a mechanism for making employees aware of policies and events. Ineffective communication could result in wasted…
The COVID-19 pandemic has forced many employees to work from home. Organizational bulk emails now play a critical role to reach employees with central information in this work-from-home environment. However, we know from our own recent work…
Email communication between instructors and students is ubiquitous, and it could be valuable to explore ways of testing out how to make email messages more impactful. This paper explores the design space of using emails to get students to…
Personalization despite being an effective solution to the problem information overload remains tricky on account of multiple dimensions to consider. Furthermore, the challenge of avoiding overdoing personalization involves estimation of a…
LLM-assisted writing has seen rapid adoption in interpersonal communication, yet current systems often fail to capture the subtle tones essential for effectiveness. Email writing exemplifies this challenge: effective messages require…
The proliferation of network-connected devices and applications has resulted in people receiving dozens, or hundreds, of notifications per day. When people are in the presence of others, each notification poses some risk of accidental…
We study how media firms can use LLMs to generate news content that aligns with multiple objectives -- making content more engaging while maintaining a preferred level of polarization/slant consistent with the firm's editorial policy. Using…
Customization has long been a central goal in interactive systems, yet prior work shows that end-user tailoring occurs infrequently and is often confined to initial setup or moments of breakdown. Recent advances in generative AI suggest…
News recommendation and personalization is not a solved problem. People are growing concerned of their data being collected in excess in the name of personalization and the usage of it for purposes other than the ones they would think…
Email is an integral part of people's work and life, enabling them to perform activities such as communicating, searching, managing tasks and storing information. Modern email clients take a step forward and help improve users' productivity…
Readers take decisions about going through the complete news based on many factors. The emotional impact of the news title on reader is one of the most important factors. Cognitive ergonomics tries to strike the balance between work,…
The email is used daily by millions of people to communicate around the globe and it is a mission-critical application for many businesses. Over the last decade, unsolicited bulk email has become a major problem for email users. An…
E-commerce marketplaces make use of a number of marketing channels like emails, push notifications, etc. to reach their users and stimulate purchases. Personalized emails especially are a popular touch point for marketers to inform users of…
In this paper, we present findings from a large-scale and long-term phishing experiment that we conducted in collaboration with a partner company. Our experiment ran for 15 months during which time more than 14,000 study participants…
For robots to operate in a three dimensional world and interact with humans, learning spatial relationships among objects in the surrounding is necessary. Reasoning about the state of the world requires inputs from many different sensory…
Novice and expert users have different systematic preferences in task-oriented dialogues. However, whether catering to these preferences actually improves user experience and task performance remains understudied. To investigate the effects…
Consumer applications provide ample opportunities to surface and communicate various forms of content to users. From promotional campaigns for new features or subscriptions, to evergreen nudges for engagement, or personalised…
End user privacy is a critical concern for all organizations that collect, process and store user data as a part of their business. Privacy concerned users, regulatory bodies and privacy experts continuously demand organizations provide…
Targeted marketing policies target different customers with different marketing actions. While most research has focused on training targeting policies without managerial constraints, in practice, many firms face managerial constraints when…