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Major search engines deploy personalized Web results to enhance users' experience, by showing them data supposed to be relevant to their interests. Even if this process may bring benefits to users while browsing, it also raises concerns on…
In the information overload regime, human communication tasks such as responding to email are well-modeled as priority queues, where priority is determined by a mix of intrinsic motivation and extrinsic motivation corresponding to the…
The emergence of Large Language Models (LLMs) has heightened the threat of phishing emails by enabling the generation of highly targeted, personalized, and automated attacks. Traditionally, many phishing emails have been characterized by…
Large language models (LLMs) are increasingly used in everyday communication, including multilingual interactions across different cultural contexts. While LLMs can now generate near-perfect literal translations, it remains unclear whether…
Existing stress-management tools fail to account for the timing and contextual specificity of students' daily lives, often providing static or misaligned support. Digital calendars contain rich, personal indicators of upcoming…
Personalization is becoming indispensable for LLMs to align with individual user preferences and needs. Yet current approaches are often computationally expensive, data-intensive, susceptible to catastrophic forgetting, and prone to…
The values of software organizations are crucial for achieving high performance; in particular, agile development approaches emphasize their importance. Researchers have thus far often assumed that a specific set of values, compatible with…
In many mobile health interventions, treatments should only be delivered in a particular context, for example when a user is currently stressed, walking or sedentary. Even in an optimal context, concerns about user burden can restrict which…
Building software, like building almost anything, requires people to understand a common goal and work together towards it. In large software companies, a VP or Director will have an idea or goal and it is often the job of middle management…
In multi-agent planning, agents jointly compute a plan that achieves mutual goals, keeping certain information private to the individual agents. Agents' coordination is achieved through the transmission of messages. These messages can be a…
Online platforms have a wealth of data, run countless experiments and use industrial-scale algorithms to optimize user experience. Despite this, many users seem to regret the time they spend on these platforms. One possible explanation is…
In this work, we research user preferences to see a chart, table, or text given a question asked by the user. This enables us to understand when it is best to show a chart, table, or text to the user for the specific question. For this, we…
Despite the ubiquity of communicative visualizations, specifying communicative intent during design is ad hoc. Whether we are selecting from a set of visualizations, commissioning someone to produce them, or creating them ourselves, an…
The increasing role of software for developing products and services requires that organizations align their software-related activities with high-level business goals. In practice, this alignment is very difficult and only little…
Personalized news recommendations have become a standard feature of large news aggregation services, optimizing user engagement through automated content selection. In contrast, legacy news media often approach personalization cautiously,…
As information becomes increasingly sizable for organizations to maintain the challenge of organizing data still remains. More importantly, the on-going process of analysing incoming data occurs on a continual basis and organizations should…
Email remains one of the most frequently used means of online communication. People spend a significant amount of time every day on emails to exchange information, manage tasks and schedule events. Previous work has studied different ways…
Large language models (LLMs) are used to generate content for a wide range of tasks, and are set to reach a growing audience in coming years due to integration in product interfaces like ChatGPT or search engines like Bing. This intensifies…
Sustainable consumption aims to minimize the environmental and societal impact of the use of services and products. Over-consumption of services and products leads to potential natural resource exhaustion and societal inequalities as access…
As large language models (LLMs) become integral to intelligent user interfaces (IUIs), their role as decision-making agents raises critical concerns about alignment. Although extensive research has addressed issues such as factuality, bias,…