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Is explainability a false promise? This debate has emerged from the insufficient evidence that explanations help people in situations they are introduced for. More human-centered, application-grounded evaluations of explanations are needed…

Computation and Language · Computer Science 2024-11-06 Fateme Hashemi Chaleshtori , Atreya Ghosal , Alexander Gill , Purbid Bambroo , Ana Marasović

Simulating human conversations using large language models (LLMs) has emerged as a scalable methodology for modeling human social interaction. However, simulating human conversations is challenging because they inherently involve…

Computation and Language · Computer Science 2026-03-19 Ryo Kamoi , Ameya Godbole , Longqi Yang , Rui Zhang , Mengting Wan , Pei Zhou

Machine learning models are increasingly integrated into societally critical applications such as recidivism prediction and medical diagnosis, thanks to their superior predictive power. In these applications, however, full automation is…

Human-Computer Interaction · Computer Science 2020-03-18 Vivian Lai , Samuel Carton , Chenhao Tan

Large Language Models (LLMs) often exhibit sycophancy, distorting responses to align with user beliefs, notably by readily agreeing with user counterarguments. Paradoxically, LLMs are increasingly adopted as successful evaluative agents for…

Computation and Language · Computer Science 2025-09-23 Sungwon Kim , Daniel Khashabi

Many methods now exist for conditioning model outputs on task instructions, retrieved documents, and user-provided explanations and feedback. Rather than relying solely on examples of task inputs and outputs, these approaches use valuable…

Computation and Language · Computer Science 2021-02-12 Peter Hase , Mohit Bansal

Previous work has presented our ongoing e orts to define a "reference semantics" for the UML, that is, a mathematically defined system model that is envisaged to cover all of the UML eventually, and that also carefully avoids the…

Software Engineering · Computer Science 2014-09-24 Maria Victoria Cengarle , Jürgen Dingel , Hans Grönninger , Bernhard Rumpe

Explainable artificial intelligence is proposed to provide explanations for reasoning performed by an Artificial Intelligence. There is no consensus on how to evaluate the quality of these explanations, since even the definition of…

Artificial Intelligence · Computer Science 2025-06-17 Iván Sevillano-García , Julián Luengo-Martín , Francisco Herrera

Evaluation of large language model (LLM) outputs requires users to make critical judgments about the best outputs across various configurations. This process is costly and takes time given the large amounts of data. LLMs are increasingly…

Many proposed methods for explaining machine learning predictions are in fact challenging to understand for nontechnical consumers. This paper builds upon an alternative consumer-driven approach called TED that asks for explanations to be…

Machine Learning · Computer Science 2020-01-17 Michael Hind , Dennis Wei , Yunfeng Zhang

This paper presents the Customer Experience (CX) Simulator, a novel framework designed to assess the effects of untested web-marketing campaigns through user behavior simulations. The proposed framework leverages large language models…

Machine Learning · Computer Science 2024-08-01 Akira Kasuga , Ryo Yonetani

It is known that user-centered approaches to requirements engineering in general lead to a better suited product for the end-users. LLM4RE provides promising approaches to support the requirements elicitation process (e.g. classification of…

Software Engineering · Computer Science 2026-05-14 Cedric Wellhausen , Laura Reinhardt , Kurt Schneider

Designers of digital solutions increasingly consult Large Language Models (LLMs) for their work. However, it remains unclear how this may affect the user experiences they produce and there are no established practices. We investigate how…

Human-Computer Interaction · Computer Science 2026-05-19 Eduard Kuric , Peter Demcak , Matus Krajcovic

Large language model (LLM) simulations of human behavior have the potential to revolutionize the social and behavioral sciences, if and only if they faithfully reflect real human behaviors. Current evaluations of simulation fidelity are…

Computation and Language · Computer Science 2026-04-14 Tiancheng Hu , Joachim Baumann , Lorenzo Lupo , Nigel Collier , Dirk Hovy , Paul Röttger

Current role-play studies often rely on unvalidated LLM-as-a-judge paradigms, which may fail to reflect how humans perceive role fidelity. A key prerequisite for human-aligned evaluation is role identification, the ability to recognize who…

Computation and Language · Computer Science 2025-08-15 Lingfeng Zhou , Jialing Zhang , Jin Gao , Mohan Jiang , Dequan Wang

Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…

Information Retrieval · Computer Science 2020-06-17 Shuo Zhang , Krisztian Balog

The continued improvements in the predictive accuracy of machine learning models have allowed for their widespread practical application. Yet, many decisions made with seemingly accurate models still require verification by domain experts.…

Human-Computer Interaction · Computer Science 2020-03-06 Oscar Gomez , Steffen Holter , Jun Yuan , Enrico Bertini

Agentic benchmarks increasingly rely on LLM-simulated users to scalably evaluate agent performance, yet the robustness, validity, and fairness of this approach remain unexamined. Through a user study with participants across the United…

Human-Computer Interaction · Computer Science 2026-01-29 Preethi Seshadri , Samuel Cahyawijaya , Ayomide Odumakinde , Sameer Singh , Seraphina Goldfarb-Tarrant

Explainable machine learning (ML) enables human learning from ML, human appeal of automated model decisions, regulatory compliance, and security audits of ML models. Explainable ML (i.e. explainable artificial intelligence or XAI) has been…

Machine Learning · Statistics 2019-12-03 Patrick Hall , Navdeep Gill , Nicholas Schmidt

AI tools to support real world decision making must be able to build simulation models that inform their recommendations and render them interpretable. Tools that can automate aspects of modeling practice must complement human expertise,…

Artificial Intelligence · Computer Science 2026-05-29 Sara Metcalf , William Schoenberg

A growing literature uses large language models (LLMs) as synthetic participants to generate cost-effective and nearly instantaneous responses in social science experiments. However, there is limited guidance on when such simulations…

Artificial Intelligence · Computer Science 2026-02-18 Jessica Hullman , David Broska , Huaman Sun , Aaron Shaw
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