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A growing body of research runs human subject evaluations to study whether providing users with explanations of machine learning models can help them with practical real-world use cases. However, running user studies is challenging and…

Human-Computer Interaction · Computer Science 2022-08-23 Valerie Chen , Nari Johnson , Nicholay Topin , Gregory Plumb , Ameet Talwalkar

Most existing evaluations of explainable machine learning (ML) methods rely on simplifying assumptions or proxies that do not reflect real-world use cases; the handful of more robust evaluations on real-world settings have shortcomings in…

One of the motivations for explainable AI is to allow humans to make better and more informed decisions regarding the use and deployment of AI models. But careful evaluations are needed to assess whether this expectation has been fulfilled.…

Artificial Intelligence · Computer Science 2023-12-12 Shawn Im , Jacob Andreas , Yilun Zhou

Algorithmic approaches to interpreting machine learning models have proliferated in recent years. We carry out human subject tests that are the first of their kind to isolate the effect of algorithmic explanations on a key aspect of model…

Computation and Language · Computer Science 2020-05-06 Peter Hase , Mohit Bansal

Concept-based explanations work by mapping complex model computations to human-understandable concepts. Evaluating such explanations is very difficult, as it includes not only the quality of the induced space of possible concepts but also…

Computation and Language · Computer Science 2025-06-05 Antonin Poché , Alon Jacovi , Agustin Martin Picard , Victor Boutin , Fanny Jourdan

User simulators are increasingly central to interactive information retrieval, yet the community lacks standardized evaluation tools. Simulators serve two objectives, behavioral realism (matching real user behavior) and tester reliability…

Information Retrieval · Computer Science 2026-05-01 Saber Zerhoudi

The emergent capabilities of large language models (LLMs) have prompted interest in using them as surrogates for human subjects in opinion surveys. However, prior evaluations of LLM-based opinion simulation have relied heavily on costly,…

Computers and Society · Computer Science 2025-11-17 Terrence Neumann , Maria De-Arteaga , Sina Fazelpour

Automated decision making is used routinely throughout our everyday life. Recommender systems decide which jobs, movies, or other user profiles might be interesting to us. Spell checkers help us to make good use of language. Fraud detection…

Machine Learning · Computer Science 2020-07-15 Alexander Jung , Pedro H. J. Nardelli

The explainability of recommender systems has attracted significant attention in academia and industry. Many efforts have been made for explainable recommendations, yet evaluating the quality of the explanations remains a challenging and…

Information Retrieval · Computer Science 2024-06-07 Xiaoyu Zhang , Yishan Li , Jiayin Wang , Bowen Sun , Weizhi Ma , Peijie Sun , Min Zhang

Large Language Models (LLMs) can produce verbalized self-explanations, yet prior studies suggest that such rationales may not reliably reflect the model's true decision process. We ask whether these explanations nevertheless help users…

Computation and Language · Computer Science 2026-01-08 Pingjun Hong , Benjamin Roth

Customers' reviews and feedback play crucial role on electronic commerce~(E-commerce) platforms like Amazon, Zalando, and eBay in influencing other customers' purchasing decisions. However, there is a prevailing concern that sellers often…

Computation and Language · Computer Science 2024-08-01 Md Shajalal , Md Atabuzzaman , Alexander Boden , Gunnar Stevens , Delong Du

Machine learning methods are being increasingly applied in sensitive societal contexts, where decisions impact human lives. Hence it has become necessary to build capabilities for providing easily-interpretable explanations of models'…

Machine Learning · Computer Science 2021-04-13 Alfredo Carrillo , Luis F. Cantú , Luis Tejerina , Alejandro Noriega

Recommender systems play a central role in numerous real-life applications, yet evaluating their performance remains a significant challenge due to the gap between offline metrics and online behaviors. Given the scarcity and limits (e.g.,…

Information Retrieval · Computer Science 2025-04-18 Nicolas Bougie , Narimasa Watanabe

Explanations of an AI's function can assist human decision-makers, but the most useful explanation depends on the decision's context, referred to as the downstream task. User studies are necessary to determine the best explanations for each…

Human-Computer Interaction · Computer Science 2024-09-20 Eura Nofshin , Esther Brown , Brian Lim , Weiwei Pan , Finale Doshi-Velez

We present a randomized controlled trial for a model-in-the-loop regression task, with the goal of measuring the extent to which (1) good explanations of model predictions increase human accuracy, and (2) faulty explanations decrease human…

Machine Learning · Computer Science 2020-07-27 Eric Chu , Deb Roy , Jacob Andreas

As machine learning black boxes are increasingly being deployed in critical domains such as healthcare and criminal justice, there has been a growing emphasis on developing techniques for explaining these black boxes in a human…

Artificial Intelligence · Computer Science 2019-11-18 Himabindu Lakkaraju , Osbert Bastani

The last decade witnessed an ever-increasing stream of successes in Machine Learning (ML). These successes offer clear evidence that ML is bound to become pervasive in a wide range of practical uses, including many that directly affect…

Artificial Intelligence · Computer Science 2023-01-31 Joao Marques-Silva

Large Language Models (LLMs) with extended context windows promise direct reasoning over long documents, reducing the need for chunking or retrieval. Constructing annotated resources for training and evaluation, however, remains costly.…

Computation and Language · Computer Science 2025-11-13 Mohamed Elaraby , Jyoti Prakash Maheswari

Interpretable Machine Learning (IML) has become increasingly important in many real-world applications, such as autonomous cars and medical diagnosis, where explanations are significantly preferred to help people better understand how…

Machine Learning · Computer Science 2019-08-19 Fan Yang , Mengnan Du , Xia Hu

Causality is vital for understanding true cause-and-effect relationships between variables within predictive models, rather than relying on mere correlations, making it highly relevant in the field of Explainable AI. In an automated…

Machine Learning · Computer Science 2024-08-28 Arturo Fredes , Jordi Vitria
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