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Evaluation of open-domain dialogue systems is highly challenging and development of better techniques is highlighted time and again as desperately needed. Despite substantial efforts to carry out reliable live evaluation of systems in…

Computation and Language · Computer Science 2022-03-14 Tianbo Ji , Yvette Graham , Gareth J. F. Jones , Chenyang Lyu , Qun Liu

Training machines to understand natural language and interact with humans is one of the major goals of artificial intelligence. Recent years have witnessed an evolution from matching networks to pre-trained language models (PrLMs). In…

Computation and Language · Computer Science 2023-01-12 Zhuosheng Zhang , Hai Zhao , Longxiang Liu

Consistency is a long standing issue faced by dialogue models. In this paper, we frame the consistency of dialogue agents as natural language inference (NLI) and create a new natural language inference dataset called Dialogue NLI. We…

Computation and Language · Computer Science 2019-01-21 Sean Welleck , Jason Weston , Arthur Szlam , Kyunghyun Cho

Evaluating open-domain dialogue systems is difficult due to the diversity of possible correct answers. Automatic metrics such as BLEU correlate weakly with human annotations, resulting in a significant bias across different models and…

Computation and Language · Computer Science 2020-04-02 Nouha Dziri , Ehsan Kamalloo , Kory W. Mathewson , Osmar Zaiane

Natural language understanding and dialogue policy learning are both essential in conversational systems that predict the next system actions in response to a current user utterance. Conventional approaches aggregate separate models of…

Computation and Language · Computer Science 2017-10-03 Xuesong Yang , Yun-Nung Chen , Dilek Hakkani-Tur , Paul Crook , Xiujun Li , Jianfeng Gao , Li Deng

While most approaches to automatically recognizing entailment relations have used classifiers employing hand engineered features derived from complex natural language processing pipelines, in practice their performance has been only…

Computation and Language · Computer Science 2016-03-02 Tim Rocktäschel , Edward Grefenstette , Karl Moritz Hermann , Tomáš Kočiský , Phil Blunsom

Quotations are crucial for successful explanations and persuasions in interpersonal communications. However, finding what to quote in a conversation is challenging for both humans and machines. This work studies automatic quotation…

Computation and Language · Computer Science 2021-06-21 Lingzhi Wang , Jing Li , Xingshan Zeng , Haisong Zhang , Kam-Fai Wong

This work shows how to improve and interpret the commonly used dual encoder model for response suggestion in dialogue. We present an attentive dual encoder model that includes an attention mechanism on top of the extracted word-level…

Computation and Language · Computer Science 2020-03-12 Yitong Li , Dianqi Li , Sushant Prakash , Peng Wang

Maintaining persona consistency is paramount in the application of open-domain dialogue systems, as exemplified by models like ChatGPT. Despite significant advancements, the limited scale and diversity of current persona dialogue datasets…

Computation and Language · Computer Science 2025-02-20 Mengze Hong , Chen Jason Zhang , Chaotao Chen , Rongzhong Lian , Di Jiang

Continual learning in task-oriented dialogue systems can allow us to add new domains and functionalities through time without incurring the high cost of a whole system retraining. In this paper, we propose a continual learning benchmark for…

Computation and Language · Computer Science 2021-01-01 Andrea Madotto , Zhaojiang Lin , Zhenpeng Zhou , Seungwhan Moon , Paul Crook , Bing Liu , Zhou Yu , Eunjoon Cho , Zhiguang Wang

Traditional dialog systems used in goal-oriented applications require a lot of domain-specific handcrafting, which hinders scaling up to new domains. End-to-end dialog systems, in which all components are trained from the dialogs…

Computation and Language · Computer Science 2017-04-03 Antoine Bordes , Y-Lan Boureau , Jason Weston

Contextual memory integration remains a high challenge in the development of language models, particularly in tasks that require maintaining coherence over extended sequences. Traditional approaches, such as self-attention mechanisms and…

Computation and Language · Computer Science 2025-08-11 George Applegarth , Christian Weatherstone , Maximilian Hollingsworth , Henry Middlebrook , Marcus Irvin

Dialogue systems, commonly known as chatbots, have gained escalating popularity in recent times due to their wide-spread applications in carrying out chit-chat conversations with users and task-oriented dialogues to accomplish various user…

Computation and Language · Computer Science 2024-06-18 Sahisnu Mazumder , Bing Liu

Dialogue systems are frequently updated to accommodate new services, but naively updating them by continually training with data for new services in diminishing performance on previously learnt services. Motivated by the insight that…

Computation and Language · Computer Science 2025-09-30 Hyundong Cho , Andrea Madotto , Zhaojiang Lin , Khyathi Raghavi Chandu , Satwik Kottur , Jing Xu , Jonathan May , Chinnadhurai Sankar

Existing neural response generation models have achieved impressive improvements for two-party conversations, which assume that utterances are sequentially organized. However, many real-world dialogues involve multiple interlocutors and the…

Computation and Language · Computer Science 2024-03-26 Tianhao Dai , Chengyu Huang , Lizi Liao

In this work, we systematically investigate how well current models of coherence can capture aspects of text implicated in discourse organisation. We devise two datasets of various linguistic alterations that undermine coherence and test…

Computation and Language · Computer Science 2020-11-13 Youmna Farag , Josef Valvoda , Helen Yannakoudakis , Ted Briscoe

How to incorporate external knowledge into a neural dialogue model is critically important for dialogue systems to behave like real humans. To handle this problem, memory networks are usually a great choice and a promising way. However,…

Computation and Language · Computer Science 2019-09-26 Zehao Lin , Xinjing Huang , Feng Ji , Haiqing Chen , Ying Zhang

We model coherent conversation continuation via RNN-based dialogue models equipped with a dynamic attention mechanism. Our attention-RNN language model dynamically increases the scope of attention on the history as the conversation…

Computation and Language · Computer Science 2016-11-22 Hongyuan Mei , Mohit Bansal , Matthew R. Walter

In today's society, information overload presents challenges in providing optimal recommendations. Consequently, the importance of dialogue systems that can discern and provide the necessary information through dialogue is increasingly…

Robotics · Computer Science 2023-12-22 Hyejin Hong , Hibiki Kawano , Takuto Maekawa , Naoki Yoshimaru , Takamasa Iio , Kenji Hatano

Most human interactions occur in the form of spoken conversations where the semantic meaning of a given utterance depends on the context. Each utterance in spoken conversation can be represented by many semantic and speaker attributes, and…

Computation and Language · Computer Science 2023-05-02 Siddhant Arora , Hayato Futami , Emiru Tsunoo , Brian Yan , Shinji Watanabe